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Code of Federal Regulations (Last Updated: July 5, 2024) |
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Title 14 - Aeronautics and Space |
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Chapter II—Office of the Secretary, Department of Transportation (Aviation Proceedings) |
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SubChapter A—Economic Regulations |
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Part 260 - Refunds for Airline Fare and Ancillary Service Fees |
§ 260.9 - Providing prompt refunds.
Latest version.
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§ 260.9 Providing prompt refunds.
When a refund of a fare or a fee for an ancillary service, including a fee for lost or significantly delayed checked baggage, is due pursuant to this part, the refund must be issued promptly in the original form of payment (i.e., money is returned to an individual using whatever payment method the individual used to make the original payment, such as a check, credit card, debit card, cash, or airline miles) unless the consumer agrees to receive the refunds in a different form of payment that is a cash equivalent as defined in § 260.2. Carriers may not retain a processing fee for issuing refunds that are due.