§ 375.1 - Applicability and definitions.

§ 375.2 - Information for shippers.

§ 375.3 - Estimates of charges.

§ 375.4 - Final charges on shipments subject to minimum weight or volume provisions.

§ 375.5 - Order for service.

§ 375.6 - Receipt or bill of lading.

§ 375.7 - Determination of weights.

§ 375.8 - Reasonable dispatch.

§ 375.9 - Notification of charges.

§ 375.10 - Signed receipt for shipment-release prohibited.

§ 375.11 - Selling of insurance to shippers.

§ 375.12 - Liability of carriers.

§ 375.13 - Complaint and inquiry handling.

§ 375.14 - Agency agreements.

§ 375.15 - Collection of freight charges on household goods shipments involving loss or destruction in transit.

§ 375.16 - Collection of freight charges on shipments transported on more than one vehicle.

§ 375.17 - Advertising by motor common carriers of household goods.

§ 375.18 - Preparation and filing of annual performance report.

§ 375.19 - Use of charge card plans.

Subpart A - General Requirements

§ 375.101 - Who must follow the regulations in this part?

§ 375.103 - What are the definitions of terms used in this part?

§ 375.105 - What are the information collection requirements of this part?

Subpart B - Before Offering Services to My Customers

General Responsibilities

§ 375.205 - May I have agents?

§ 375.207 - What items must be in my advertisements?

§ 375.209 - How must I handle complaints and inquiries?

§ 375.211 - Must I have an arbitration program?

§ 375.213 - What information must I provide to a prospective individual shipper?

Liability Considerations

§ 375.201 - What is my normal liability for loss and damage when I accept goods from an individual shipper?

§ 375.203 - What actions of an individual shipper may limit or reduce my normal liability?

Collecting Transportation Charges

§ 375.215 - How must I collect charges?

§ 375.217 - How must I collect charges upon delivery?

§ 375.219 - May I extend credit to shippers?

§ 375.221 - May I use a charge or credit card plan for payments?

Subpart C - Service Options Provided

§ 375.301 - What service options may I provide?

§ 375.303 - If I sell liability insurance coverage, what must I do?

Subpart D - Estimating Charges

§ 375.401 - Must I estimate charges?

§ 375.403 - How must I provide a binding estimate?

§ 375.405 - How must I provide a non-binding estimate?

§ 375.407 - Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?

§ 375.409 - May household goods brokers provide estimates?

Subpart E - Pick Up of Shipments of Household Goods

Before Loading

§ 375.501 - [Reserved]

§ 375.503 - Must I write up an inventory?

§ 375.505 - Must I write up a bill of lading?

Weighing the Shipment

§ 375.507 - Must I determine the weight of a shipment?

§ 375.509 - How must I determine the weight of a shipment?

§ 375.511 - May I use an alternative method for shipments weighing 3,000 pounds or less?

§ 375.513 - Must I give the individual shipper an opportunity to observe the weighing?

§ 375.515 - May an individual shipper waive his/her right to observe each weighing?

§ 375.517 - May an individual shipper demand re-weighing?

§ 375.519 - Must I obtain weight tickets?

§ 375.521 - What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?

Subpart F - Transportation of Shipments

§ 375.601 - Must I transport the shipment in a timely manner?

§ 375.603 - When must I tender a shipment for delivery?

§ 375.605 - How must I notify an individual shipper of any service delays?

§ 375.607 - What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?

§ 375.609 - What must I do for shippers who store household goods in transit?

Subpart G - Delivery of Shipments

§ 375.701 - May I provide for a release of liability on my delivery receipt?

§ 375.703 - What is the maximum collect-on-delivery amount I may demand at the time of delivery?

§ 375.705 - If a shipment is transported on more than one vehicle, what charges may I collect at delivery?

§ 375.707 - If a shipment is partially lost or destroyed, what charges may I collect at delivery?

§ 375.709 - If a shipment is totally lost or destroyed, what charges may I collect at delivery?

Subpart H - Collection of Charges

§ 375.801 - What types of charges are subject to this subpart?

§ 375.803 - How must I present my invoice?

§ 375.805 - If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?

§ 375.807 - What actions may I take to collect the charges upon my invoice?

Subpart I - Penalties

§ 375.901 - What penalties do we impose for violations of this part?

Appendix A to Part 375 - Your Rights and Responsibilities When You Move