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Code of Federal Regulations (Last Updated: April 5, 2024) |
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Title 39 - Postal Service |
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Chapter III - Postal Regulatory Commission |
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SubChapter F - Periodic Reporting, Accounting Practices, and Tax Rules |
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Part 3055 - Service Performance and Customer Satisfaction Reporting |
| Subpart A - Annual Reporting of Service Performance Achievements |
| § 3055.1 - Annual reporting of service performance achievements. |
| § 3055.2 - Contents of the annual report of service performance achievements. |
| § 3055.3 - Reporting exceptions. |
| § 3055.4 - Internal measurement systems. |
| § 3055.5 - Changes to measurement systems, service standards, service goals, or reporting methodologies. |
| § 3055.6 - Addition of new market dominant products or changes to existing market dominant products. |
| § 3055.7 - [Reserved] |
| § 3055.20 - First-Class Mail. |
| § 3055.21 - USPS Marketing Mail. |
| § 3055.22 - Periodicals. |
| § 3055.23 - Package Services. |
| § 3055.24 - Special Services. |
| § 3055.25 - Nonpostal products. |
| Subpart B - Periodic Reporting of Service Performance Achievements |
| § 3055.30 - Periodic reporting of service performance achievements. |
| § 3055.31 - Contents of the Quarterly Report of service performance achievements. |
| § 3055.32 - Measurement systems using a delivery factor. |
| § 3055.45 - First-Class Mail. |
| § 3055.50 - USPS Marketing Mail. |
| § 3055.55 - Periodicals. |
| § 3055.60 - Package Services. |
| § 3055.65 - Special Services. |
| § 3055.70 - Nonpostal products. |
| Subpart C - Reporting of Customer Satisfaction |
| § 3055.90 - Reporting of customer satisfaction. |
| § 3055.91 - Consumer access to postal services. |
| § 3055.92 - Customer Experience Measurement Surveys. |
| Subpart D - Public Performance Dashboard |
| § 3055.100 - Definitions applicable to this subpart. |
| § 3055.101 - Public Performance Dashboard. |
| § 3055.102 - Contents of the Public Performance Dashboard. |
| § 3055.103 - Format for data provided in the Public Performance Dashboard. |