Subpart A - Scope

§ 14.1 - Applicability.

§ 14.2 - Limitations.

§ 14.3 - Exemption for Customized Equipment or Services.

§ 14.4 - Exemption for Small Entities.

§ 14.5 - Waivers - Multipurpose Services and Equipment.

Subpart B - Definitions

§ 14.10 - Definitions.

Subpart C - Implementation Requirements - What Must Covered Entities Do?

§ 14.20 - Obligations.

§ 14.21 - Performance Objectives.

Subpart D - Recordkeeping, Consumer Dispute Assistance, and Enforcement

§ 14.30 - Generally.

§ 14.31 - Recordkeeping.

§ 14.32 - Consumer Dispute Assistance.

§ 14.33 - Informal or formal complaints.

§ 14.34 - Informal complaints; form, filing, content, and consumer assistance.

§ 14.35 - Procedure; designation of agents for service.

§ 14.36 - Answers and replies to informal complaints.

§ 14.37 - Review and disposition of informal complaints.

§ 14.38 - Formal complaints.

§ 14.39 - Format and content of formal complaints.

§ 14.40 - Damages.

§ 14.41 - Joinder of complainants and causes of action.

§ 14.42 - Answers.

§ 14.43 - Cross-complaints and counterclaims.

§ 14.44 - Replies.

§ 14.45 - Motions.

§ 14.46 - Formal complaints not stating a cause of action; defective pleadings.

§ 14.47 - Discovery.

§ 14.48 - Confidentiality of information produced or exchanged by the parties.

§ 14.49 - Other required written submissions.

§ 14.50 - Status conference.

§ 14.51 - Specifications as to pleadings, briefs, and other documents; subscription.

§ 14.52 - Copies; service; separate filings against multiple defendants.

Subpart E - Internet Browsers Built Into Telephones Used With Public Mobile Services.

§ 14.60 - Applicability.

§ 14.61 - Obligations with respect to internet browsers built into mobile phones.