Code of Federal Regulations (Last Updated: October 10, 2024) |
Title 49 - Transportation |
Subtitle B - Other Regulations Relating to Transportation |
Chapter III - Federal Motor Carrier Safety Administration, Department of Transportation |
SubChapter B - Federal Motor Carrier Safety Regulations |
Part 375 - Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations |
Part 375 - Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations
§ 375.1 - Applicability and definitions. |
§ 375.2 - Information for shippers. |
§ 375.3 - Estimates of charges. |
§ 375.4 - Final charges on shipments subject to minimum weight or volume provisions. |
§ 375.5 - Order for service. |
§ 375.6 - Receipt or bill of lading. |
§ 375.7 - Determination of weights. |
§ 375.8 - Reasonable dispatch. |
§ 375.9 - Notification of charges. |
§ 375.10 - Signed receipt for shipment-release prohibited. |
§ 375.11 - Selling of insurance to shippers. |
§ 375.12 - Liability of carriers. |
§ 375.13 - Complaint and inquiry handling. |
§ 375.14 - Agency agreements. |
§ 375.15 - Collection of freight charges on household goods shipments involving loss or destruction in transit. |
§ 375.16 - Collection of freight charges on shipments transported on more than one vehicle. |
§ 375.17 - Advertising by motor common carriers of household goods. |
§ 375.18 - Preparation and filing of annual performance report. |
§ 375.19 - Use of charge card plans. |
Subpart A - General Requirements |
§ 375.101 - Who must follow the regulations in this part? |
§ 375.103 - What are the definitions of terms used in this part? |
§ 375.105 - What are the information collection requirements of this part? |
Subpart B - Before Offering Services to My Customers |
General Responsibilities |
§ 375.205 - May I have agents? |
§ 375.207 - What items must be in my advertisements? |
§ 375.209 - How must I handle complaints and inquiries? |
§ 375.211 - Must I have an arbitration program? |
§ 375.213 - What information must I provide to a prospective individual shipper? |
Liability Considerations |
§ 375.201 - What is my normal liability for loss and damage when I accept goods from an individual shipper? |
§ 375.203 - What actions of an individual shipper may limit or reduce my normal liability? |
Collecting Transportation Charges |
§ 375.215 - How must I collect charges? |
§ 375.217 - How must I collect charges upon delivery? |
§ 375.219 - May I extend credit to shippers? |
§ 375.221 - May I use a charge or credit card plan for payments? |
Subpart C - Service Options Provided |
§ 375.301 - What service options may I provide? |
§ 375.303 - If I sell liability insurance coverage, what must I do? |
Subpart D - Estimating Charges |
§ 375.401 - Must I estimate charges? |
§ 375.403 - How must I provide a binding estimate? |
§ 375.405 - How must I provide a non-binding estimate? |
§ 375.407 - Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate? |
§ 375.409 - May household goods brokers provide estimates? |
Subpart E - Pick Up of Shipments of Household Goods |
Before Loading |
§ 375.501 - [Reserved] |
§ 375.503 - Must I write up an inventory? |
§ 375.505 - Must I write up a bill of lading? |
Weighing the Shipment |
§ 375.507 - Must I determine the weight of a shipment? |
§ 375.509 - How must I determine the weight of a shipment? |
§ 375.511 - May I use an alternative method for shipments weighing 3,000 pounds or less? |
§ 375.513 - Must I give the individual shipper an opportunity to observe the weighing? |
§ 375.515 - May an individual shipper waive his/her right to observe each weighing? |
§ 375.517 - May an individual shipper demand re-weighing? |
§ 375.519 - Must I obtain weight tickets? |
§ 375.521 - What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery? |
Subpart F - Transportation of Shipments |
§ 375.601 - Must I transport the shipment in a timely manner? |
§ 375.603 - When must I tender a shipment for delivery? |
§ 375.605 - How must I notify an individual shipper of any service delays? |
§ 375.607 - What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date? |
§ 375.609 - What must I do for shippers who store household goods in transit? |
Subpart G - Delivery of Shipments |
§ 375.701 - May I provide for a release of liability on my delivery receipt? |
§ 375.703 - What is the maximum collect-on-delivery amount I may demand at the time of delivery? |
§ 375.705 - If a shipment is transported on more than one vehicle, what charges may I collect at delivery? |
§ 375.707 - If a shipment is partially lost or destroyed, what charges may I collect at delivery? |
§ 375.709 - If a shipment is totally lost or destroyed, what charges may I collect at delivery? |
Subpart H - Collection of Charges |
§ 375.801 - What types of charges are subject to this subpart? |
§ 375.803 - How must I present my invoice? |
§ 375.805 - If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance? |
§ 375.807 - What actions may I take to collect the charges upon my invoice? |
Subpart I - Penalties |
§ 375.901 - What penalties do we impose for violations of this part? |
Appendix A to Part 375 - Your Rights and Responsibilities When You Move |