Part 375 - Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations  


§ 375.1 - Applicability and definitions.
§ 375.2 - Information for shippers.
§ 375.3 - Estimates of charges.
§ 375.4 - Final charges on shipments subject to minimum weight or volume provisions.
§ 375.5 - Order for service.
§ 375.6 - Receipt or bill of lading.
§ 375.7 - Determination of weights.
§ 375.8 - Reasonable dispatch.
§ 375.9 - Notification of charges.
§ 375.10 - Signed receipt for shipment-release prohibited.
§ 375.11 - Selling of insurance to shippers.
§ 375.12 - Liability of carriers.
§ 375.13 - Complaint and inquiry handling.
§ 375.14 - Agency agreements.
§ 375.15 - Collection of freight charges on household goods shipments involving loss or destruction in transit.
§ 375.16 - Collection of freight charges on shipments transported on more than one vehicle.
§ 375.17 - Advertising by motor common carriers of household goods.
§ 375.18 - Preparation and filing of annual performance report.
§ 375.19 - Use of charge card plans.
Subpart A - General Requirements
§ 375.101 - Who must follow the regulations in this part?
§ 375.103 - What are the definitions of terms used in this part?
§ 375.105 - What are the information collection requirements of this part?
Subpart B - Before Offering Services to My Customers
General Responsibilities
§ 375.205 - May I have agents?
§ 375.207 - What items must be in my advertisements?
§ 375.209 - How must I handle complaints and inquiries?
§ 375.211 - Must I have an arbitration program?
§ 375.213 - What information must I provide to a prospective individual shipper?
Liability Considerations
§ 375.201 - What is my normal liability for loss and damage when I accept goods from an individual shipper?
§ 375.203 - What actions of an individual shipper may limit or reduce my normal liability?
Collecting Transportation Charges
§ 375.215 - How must I collect charges?
§ 375.217 - How must I collect charges upon delivery?
§ 375.219 - May I extend credit to shippers?
§ 375.221 - May I use a charge or credit card plan for payments?
Subpart C - Service Options Provided
§ 375.301 - What service options may I provide?
§ 375.303 - If I sell liability insurance coverage, what must I do?
Subpart D - Estimating Charges
§ 375.401 - Must I estimate charges?
§ 375.403 - How must I provide a binding estimate?
§ 375.405 - How must I provide a non-binding estimate?
§ 375.407 - Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
§ 375.409 - May household goods brokers provide estimates?
Subpart E - Pick Up of Shipments of Household Goods
Before Loading
§ 375.501 - [Reserved]
§ 375.503 - Must I write up an inventory?
§ 375.505 - Must I write up a bill of lading?
Weighing the Shipment
§ 375.507 - Must I determine the weight of a shipment?
§ 375.509 - How must I determine the weight of a shipment?
§ 375.511 - May I use an alternative method for shipments weighing 3,000 pounds or less?
§ 375.513 - Must I give the individual shipper an opportunity to observe the weighing?
§ 375.515 - May an individual shipper waive his/her right to observe each weighing?
§ 375.517 - May an individual shipper demand re-weighing?
§ 375.519 - Must I obtain weight tickets?
§ 375.521 - What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
Subpart F - Transportation of Shipments
§ 375.601 - Must I transport the shipment in a timely manner?
§ 375.603 - When must I tender a shipment for delivery?
§ 375.605 - How must I notify an individual shipper of any service delays?
§ 375.607 - What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
§ 375.609 - What must I do for shippers who store household goods in transit?
Subpart G - Delivery of Shipments
§ 375.701 - May I provide for a release of liability on my delivery receipt?
§ 375.703 - What is the maximum collect-on-delivery amount I may demand at the time of delivery?
§ 375.705 - If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
§ 375.707 - If a shipment is partially lost or destroyed, what charges may I collect at delivery?
§ 375.709 - If a shipment is totally lost or destroyed, what charges may I collect at delivery?
Subpart H - Collection of Charges
§ 375.801 - What types of charges are subject to this subpart?
§ 375.803 - How must I present my invoice?
§ 375.805 - If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
§ 375.807 - What actions may I take to collect the charges upon my invoice?
Subpart I - Penalties
§ 375.901 - What penalties do we impose for violations of this part?
Appendix A to Part 375 - Your Rights and Responsibilities When You Move