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Code of Federal Regulations (Last Updated: July 5, 2024) |
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Title 41 - Public Contracts and Property Management |
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Subtitle C - Federal Property Management Regulations System |
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Chapter 102 - Federal Management Regulation |
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SubChapter D - Transportation |
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Part 102-117 - Transportation Management |
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Subpart C - Business Rules To Consider Before Shipping Freight or Household Goods |
§ 102-117.110 - What is satisfactory service?
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§ 102-117.110 What is satisfactory service?
You should consider the following factors in assessing whether a TSP offers satisfactory service:
(a) Availability and suitability of the TSP's equipment;
(b) Adequacy of shipping and receiving facilities at origin and destination;
(c) Adequacy of pickup and/or delivery service;
(d) Availability of accessorial and special services;
(e) Estimated time in transit;
(f) Record of past performance of the TSP, including accuracy of billing and past performance record with Government agencies;
(g) Capability of warehouse equipment and storage space;
(h) Experience of company, management, and personnel to perform the requirements;
(i) The TSP's safety record; and
(j) The TSP's loss and damage record, including claims resolution.
[65 FR 60061, Oct. 6, 2000, as amended at 75 FR 51394, Aug. 20, 2010]