Code of Federal Regulations (Last Updated: November 8, 2024) |
Title 39 - Postal Service |
Chapter III - Postal Regulatory Commission |
SubChapter A - Personnel |
Part 3055 - Service Performance and Customer Satisfaction Reporting |
Subpart B - Periodic Reporting of Service Performance Achievements |
§ 3055.45 - First-Class Mail.
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§ 3055.45 First-Class Mail.
(a) Single-Piece Letters/Postcards, Bulk Presorted Letters/Postcards, and Flats, and Parcels. For each of the Single-Piece Letters/Postcards, Bulk Presorted Letters/Postcards, and Flats , and Parcels products within the First-Class Mail class, report the:
(1) On-time service performance (as a percentage rounded to one decimal place), disaggregated by mail subject to the overnight, 2-day, and 3/4/-day, 4-day, and 5-day service standards, as well as in the aggregate for the 3-to-5-day service standards, provided at the District, Postal Administrative Area, and National levels; and
(2) Service variance (as a percentage rounded to one decimal place) for mail delivered within +1 day, +2 days, and +3 days of its applicable service standard, disaggregated by mail subject to the overnight, 2-day, and 3/4/-day, 4-day, and 5-day service standards, as well as in the aggregate for the 3-to-5-day service standards, provided at the District, Postal Administrative Area, and National levels.
(b) Outbound Single-Piece First-Class Mail International and Inbound Single-Piece First-Class Mail InternationalLetter Post. For each of the Outbound Single-Piece First-Class Mail International and Inbound Single-Piece First-Class Mail International Letter Post products within the First-Class Mail class, report the:
(1) On-time service performance (as a percentage rounded to one decimal place), disaggregated by mail subject to the 2-day, 3-day, 4-day, and 5-day service standards, as well as in the aggregate for the 3-to-5-day service standards and in the aggregate for all service standards combined, provided at the Postal Administrative Area and National levels; and
(2) Service variance (as a percentage rounded to one decimal place) for mail delivered within +1 day, +2 days, and +3 days of its applicable service standard, disaggregated by mail subject to the overnight, 2-day, 3-day, 4-day, and 5-day service standards, as well as in the aggregate for the 3-to-5-day service standards and in the aggregate for all service standards combined, provided at the Postal Administrative Area and National levels.
[88 FR 10041, Feb. 16, 2023]