§ 301-15.5 - TMC responsibilities.

Under the terms of a contract, a TMC is required to:

(a) Comply with this subtitle and similar regulations as applicable, such as The Joint Federal Travel Regulations (JFTR), Volume 1 and the Uniform State/AID/USIA Foreign Service Travel Regulations (6 FAM 100);

(b) Comply with all appropriate Federal travel programs, such as the GSA scheduled passenger transportation services contracts (see subpart B of this part), the GSA travel expense payment system (both individual and centrally billed accounts (see subpart C of this part)), and the Fly-America Act (49 U.S.C. App. 1517);

(c) Provide a full range of services to assist the traveler or Federal agency (including airline, bus, steamship, or train reservations and ticketing; hotel and motel reservations; commercial auto rentals; assistance with visas and passports; and arranging conferences and seminars);

(d) Deliver travel documents to designated control points for agencies’ convenience;

(e) Respond quickly when problems arise regarding changes in a traveler's itinerary; and

(f) Provide appropriate management information reports which include all billing activity, summarize travel data, and confirm adherence to Federal travel policies.