§ 438.426 - Monitoring of the grievance system.

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(a) Basis for monitoring. The records that the MCOs and PHPs are required to maintain and summarize under § 438.416 provide the basis for monitoring by the MCO or PHP, and by the State.

(b) Responsibility for corrective action. If the summaries required under paragraph (d) of § 438.416 reveal a need for changing the system, the MCO or the PHP must conduct an in-depth review, and take corrective action.

                    
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