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Code of Federal Regulations (Last Updated: December 30, 2020) |
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Title 45 - Public Welfare |
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SUBTITLE A — DEPARTMENT OF HEALTH AND HUMAN SERVICES |
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SUBCHAPTER A — GENERAL ADMINISTRATION |
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Part 98 - CHILD CARE AND DEVELOPMENT FUND |
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Subpart D — Program Operations (Child Care Services)—Parental Rights and Responsibilities |
§ 98.32 Parental complaints.
Latest version.
The State shall:
(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
(b) Maintain a record of substantiated parent complains;
(c) Make information regarding such parental complaints available to the public on request; and
(d) The Lead Agency shall provide a detailed description in the Plan of how:
(1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,
(2) A record of substantiated complaints is maintained and is made available.
[81 FR 67581, Sept. 30, 2016]
[81 FR 67581, Sept. 30, 2016