Code of Federal Regulations (Last Updated: July 5, 2024) |
Title 49 - Transportation |
Subtitle A - Office of the Secretary of Transportation |
Part 37 - Transportation Services for Individuals With Disabilities (Ada) |
Subpart H - Over-the-Road Buses (OTRBs) |
§ 37.207 - Discriminatory practices.
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§ 37.207 Discriminatory practices.
It shall be considered discrimination for any operator to -
(a) Deny transportation to passengers with disabilities, except as provided in § 37.5(h);
(b) Use or request the use of persons other than the operator's employees (e.g., family members or traveling companions of a passenger with a disability, medical or public safety personnel) for routine boarding or other assistance to passengers with disabilities, unless the passenger requests or consents to assistance from such persons;
(c) Require or request a passenger with a disability to reschedule his or her trip, or travel at a time other than the time the passenger has requested, in order to receive transportation as required by this subpart;
(d) Fail to provide reservation services to passengers with disabilities equivalent to those provided other passengers; or
(e) Fail or refuse to comply with any applicable provision of this part.