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Code of Federal Regulations (Last Updated: July 5, 2024) |
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Title 49 - Transportation |
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Subtitle B - Other Regulations Relating to Transportation |
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Chapter III - Federal Motor Carrier Safety Administration, Department of Transportation |
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SubChapter B - Federal Motor Carrier Safety Regulations |
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Part 375 - Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations |
§ 375.13 - Complaint and inquiry handling.
Latest version.
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(a) Motor common carriers engaged in the transportation of household goods as defined in § 375.1(a) shall establish and maintain a procedure for responding to complaints and inquiries from shippers for which such transportation is provided. The procedure shall include a means whereby shippers may communicate with the principal office of the carrier by telephone.
(b) The carrier shall retain and make part of the file relating to a shipment a written record of all complaints and inquiries received from a shipper by any means of communication.