[Federal Register Volume 64, Number 8 (Wednesday, January 13, 1999)]
[Notices]
[Pages 2169-2170]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-765]
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DEPARTMENT OF COMMERCE
Submission for OMB Review: Comment Request
DOC has submitted to the Office of Management and Budget (OMB) for
clearance the following proposal for collection of information under
the provisions of the Paperwork Reduction Act of 1995, Public Law 104-
13.
Bureau: International Trade Administration.
Title: User Satisfaction Surveys.
OMB Number: 0625-0217.
Form Number: ITA-4107P, ITA-4110P, etc.
Type of Request: Reinstatement.
Burden: 3,560 hours.
Number of Respondents: 22,188.
Avg. Hours Per Response: 5-15 minutes.
Needs and Uses: The International Trade Administration (ITA)
provides a multitude of export promotion programs to help U.S.
businesses. These programs include information products, services, and
trade events. To accomplish its mission effectively, ITA needs ongoing
feedback on its programs. This information collection item allows ITA
to solicit clients' opinions about the use of ITA products, services,
and trade events. The information is used for program improvement,
strategic planning, allocation of resources, and performance measures.
The surveys are part of ITA's effort to implement objectives of the
National
[[Page 2170]]
Performance Review (NPR) and Government Performance and Results Act
(GPRA). Responses to the surveys will meet the needs of ITA performance
measures based on NPR and GPRA guidelines. These performance measures
will serve as a basis for justifying and allocating human and financial
resources.
Survey responses will acquaint ITA managers with firms' perceptions
and assessments of export-assistance products and services. Also, the
survey will enable ITA to track the performance of overseas posts. This
information is critical for improving the programs. Survey responses
are used to assess client satisfaction, assess priorities, and identify
areas where service levels and benefits differ from client
expectations. Clients benefit because the information is used to
improve services provided to the public. Without this information, ITA
is unable to systematically determine client perceptions about the
quality and benefit of its export-promotion programs.
Affected Public: ITA clients that purchased products or services.
Frequency: On occasion.
Respondent's Obligation: Voluntary.
OMB Desk Officer: David Rostker, (202) 395-7340.
Copies of the above information collection can be obtained by
calling or writing Linda Engelmeier, Department Forms Clearance
Officer, (202) 482-3272, Department of Commerce, Room 5327, 14th and
Constitution Avenue, NW, Washington, DC 20230.
Written comments and recommendations for the proposed information
collection should be sent to David Rostker, OMB Desk Officer, Room
10202, New Executive Office Building, Washington, DC 20503.
Dated: January 8, 1999.
Linda Engelmeier,
Department Forms Clearance Officer, Office of Chief Information
Officer.
[FR Doc. 99-765 Filed 1-12-99; 8:45 am]
BILLING CODE 3510-FP-P
