99-34051. Quality Control Reviews for Discounted Letters (Presorted/ Automation Rate Mail)  

  • [Federal Register Volume 65, Number 1 (Monday, January 3, 2000)]
    [Notices]
    [Pages 141-142]
    From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
    [FR Doc No: 99-34051]
    
    
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    POSTAL SERVICE
    
    
    Quality Control Reviews for Discounted Letters (Presorted/
    Automation Rate Mail)
    
    AGENCY: Postal Service.
    
    ACTION: Notice and request for comments.
    
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    SUMMARY: The Postal Service is implementing more efficient quality 
    control procedures to check letter mail preparation for rates claimed 
    on postage statements. An automated, in-depth review of selected letter 
    size mailings will be conducted using the Mail Quality Analysis (MQA) 
    program, in addition to verification procedures now in use for all 
    mailings. MQA will use existing automated equipment and reports to 
    compare actual presort to mailer documentation for sampled mail. MQA 
    also will provide feedback on the readability of mailer-applied 
    barcodes. The Postal Service seeks comments on the Mail Quality 
    Analysis (MQA) program.
    
    EFFECTIVE DATE: Phase one of the Mail Quality Analysis Program will 
    begin on January 3, 2000. All written comments must be received on or 
    before February 2, 2000.
    
    ADDRESSES: Written comments should be mailed or delivered to Rates and 
    Classification Service Center, U.S. Postal Service, 5904 Richmond 
    Highway, Suite 500, Alexandria VA 22303-2736.
    
    FOR FURTHER INFORMATION CONTACT: Mark Richards, (703) 329-3684.
    
    SUPPLEMENTARY INFORMATION: Improperly prepared mail results in 
    additional USPS handling and related costs that eventually are passed 
    on to all customers in the form of rate increases. Since 1982, the 
    Postal Service has applied quality controls in the form of standardized 
    mail acceptance and mail verification procedures to support the goal of 
    keeping postage rates stable. Along with the National Bulk Mail 
    Verification Program (NBMVP) in 1982, the Postal Service has taken many 
    steps to control operating costs, assess postage fairly for each 
    mailer, and charge postage commensurate with the preparation of the 
    mail. Classification reform in 1996 and the last rate case (R97-1) gave 
    rate incentives for properly preparing mail that is compatible with 
    automated processing and presorted to avoid certain processing 
    operations.
        As further background, revisions to the National Bulk Mail 
    Verification Program through two Postal Bulletin articles in 1989 
    reduced the acceptable tolerance level for presort errors from 10 
    percent to 5 percent before a postage adjustment was calculated. 
    Mailers were later advised in a Postal Bulletin article in 1989 that 
    tolerance levels for errors would be reduced to 2 percent at a future 
    date. Further, in 1996, classification reform formalized the 
    requirement that only mail meeting automation requirements is eligible 
    for automation rates. MQA does not involve a change in the current 5 
    percent presort error tolerance level.
        Today, both mailer production and Postal Service processing are 
    highly automated processes. Large mailings are more easily created and 
    produced with each advance in mail production hardware and software. It 
    has become increasingly important for mailers to introduce quality 
    assurance features into mail production operations in the design and 
    set-up stages. Once production of a mailing begins, problems not 
    identified through internal quality controls may not be easily 
    corrected. Problems discovered by the Postal Service related to 
    presorting and automation specifications generally surface during mail 
    processing, which is often far from the acceptance point for the 
    mailing. It is therefore critical for mailers to use the tools noted 
    below and effective quality assurance procedures to produce mail that 
    follows Domestic Mail Manual requirements for the postage rates 
    claimed.
        Using mailer's input, the Postal Service has provided a variety of 
    tools to improve mail quality in the design and set-up stages. Included 
    are a variety of address management programs, Presort Accuracy 
    Validation and Evaluation (PAVE), the Mailpiece Quality Control Program 
    (MQC), the Mail Preparation Total Quality Management Program (MPTQM), 
    various handbooks and brochures, the Domestic Mail Manual, and Customer 
    Support Rulings. Information on many of these tools is available on the 
    Postal Service Internet sites. Postal business centers, business mail 
    entry managers, mailpiece design analysts, and the National Customer 
    Service Center are available to assist customers in design of mail. The 
    net effect of these efforts is the expectation that today's business 
    mailings should be of exceptionally high quality.
        Current Postal Service quality controls focus on manual 
    verification of a small number of mail pieces and were designed when 
    mail production and mail processing environments were not highly 
    automated. Under MQA, larger portions of selected mailings will be 
    reviewed as they are run on Postal Service barcode sorters. MQA will 
    use reports already available from this equipment (which has been 
    performing this function with documented accuracy for years) to compare 
    the mailing, or a portion of the mailing, to the postage statement and 
    supporting mailer documentation for that specific mailing. MQA will 
    assist the Postal Service in providing improved diagnostic feedback to 
    mailers on the quality of sampled mail. These procedures will lead to 
    improved mail quality, reduction in costs, and correct payment of 
    postage.
        Mail will be isolated at postal facilities and detached mail units. 
    The business mail entry unit, revenue assurance, and mail processing 
    will work together using automated equipment already in place to 
    perform the analysis of MQA samples. Initial runs will focus on large 
    volume
    
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    mailings, with subsequent mail selection determined by the results of 
    MQA reports and feedback from mail processing, mail acceptance, and 
    other sources.
        MQA will be implemented in two phases. Phase one will implement the 
    MQA program on a national basis in December 1999, collect data, and 
    develop improvements to MQA procedures. During phase one, mailers will 
    receive diagnostic reports only. The reports will allow the mailer to 
    correct quality problems. Phase one will run through June 2, 2000. 
    Phase two will begin on June 3, 2000, and as of this date postage 
    adjustments will be made when presort error rates over 5 percent are 
    found. Even during this phase, a mailer's first MQA report (for mailers 
    who received no report during phase one) will be for diagnostic and 
    notification purposes only, with no postage adjustment cited. 
    Additionally, errors discovered through MQA that amount to less than 
    $50 in additional postage will not be assessed at any point in time. 
    Mailers will have their normal appeal rights regarding postage 
    adjustments. Domestic Mail Manual PO 11.4-11.5. In both phase one and 
    two, MQA will provide feedback on barcode readability. A decision will 
    be made at a later date as to whether postage adjustments eventually 
    will apply.
        By necessity, MQA will extract data about a mailing after 
    acceptance of the mail, as it is entered into postal processing. The 
    numerous postage rates and discounts available, automation of mail 
    production, and acceptance and processing procedures, combined with 
    more mail requesting specific in-home delivery dates, mean that 
    reworking mail after initial acceptance has become less viable. Mailers 
    will not have the option of reworking mail to avoid a postage 
    adjustment after June 2, 2000.
        Now and in the past, Domestic Mail Manual G020.2 has described how 
    all mailers are required to comply with applicable postal standards. 
    DMM G020.2.2 and each postage statement also show that when proper 
    postage is not claimed on the postage statement, the Postal Service 
    must collect correct postage, at or after the time of acceptance. 
    Mailers with effective quality assurance procedures resulting in 
    accurate representation of their mail on each postage statement will 
    not encounter postage adjustments and therefore will not be affected by 
    MQA.
        The Postal Service and mailers have worked together for many years 
    to improve the quality of mail, which ultimately benefits all customers 
    through lower USPS processing costs and more stable postage rates. MQA 
    extends this effort further by incorporating an improved feedback 
    procedure into the process. Mailers have for some time requested 
    regular feedback concerning their mail. MQA will provide this feedback 
    for selected mailings.
        MQA procedures will be described in an upcoming issue of Mailers 
    Companion.
    Stanley F. Mires,
    Chief Counsel, Legislative.
    [FR Doc. 99-34051 Filed 12-30-99; 8:45 am]
    BILLING CODE 7710-12-P
    
    
    

Document Information

Published:
01/03/2000
Department:
Postal Service
Entry Type:
Notice
Action:
Notice and request for comments.
Document Number:
99-34051
Dates:
Phase one of the Mail Quality Analysis Program will begin on January 3, 2000. All written comments must be received on or before February 2, 2000.
Pages:
141-142 (2 pages)
PDF File:
99-34051.pdf