[Federal Register Volume 63, Number 6 (Friday, January 9, 1998)]
[Notices]
[Pages 1471-1472]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-546]
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FEDERAL EMERGENCY MANAGEMENT AGENCY
Agency Information Collection Activities: Submission for OMB
Review; Comment Request
ACTION: Notice and request for comments.
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SUMMARY: The Federal Emergency Management Agency has submitted the
following proposed information collection to the Office of Management
and Budget for review and clearance in accordance with the requirements
of the Paperwork Reduction Act of 1995 (44 U.S.C. 3507).
SUPPLEMENTARY INFORMATION: Executive Order 12862 requires ``all
executive departments and agencies that provide significant services
directly to the public'' to meet established customer service standards
and to ``survey customers to determine the kind and quality of services
they want and their level of satisfaction with existing services. FEMA
has developed and refined its Disaster Assistance Customer
[[Page 1472]]
Satisfaction Survey, developed a new housing inspection survey, follow-
up survey, and is currently developing other human services survey
instruments for voluntary agencies, other federal agencies, and state
and local entities. FEMA will use various modes of data collection
including mail, telephone, and computerized surveys. The information
from the surveys will also be used to measure performance against the
agency's missions and goals, consistent with the requirements of the
Government Performance and Results Act.
Collection of Information
Title: FEMA Individual Disaster Assistance Customer Satisfaction
and Program Effectiveness Surveys (Generic Clearance).
Type of Information Collection: Reinstatement, with change, of a
previously approved collection for which approval has expired.
OMB Number: 3067-0256.
Abstract: The surveys provide FEMA with information about customer
satisfaction while serving as a program evaluation tool. The surveys
measure satisfaction with performance and help interpret the effects of
disaster related policy changes or innovations. The surveys are also
used to measure trends and patterns in customer satisfaction. FEMA will
mail written surveys to a random sample of disaster assistance
applicants for all disasters in which individual assistance is
available. FEMA proposes to conduct a phone survey of Telegistration
customers, Helpline customers, and officials from other Federal
agencies, state and local governments, and voluntary agencies and a
computerized survey of Federal Coordinating Officers and other FEMA
disaster field office employees.
Affected Public: Survey respondents include individual disaster
applicants, FEMA staff, state and local government officials, voluntary
agency officials, and officials from other federal agencies involved in
delivering disaster assistance. It is important to note that FEMA does
not solicit survey responses from businesses or other for-profit
institutions but it is possible that an individual applicant sampled
will respond as a business owner.
Number of Respondents: 189,240.
Estimated Time per Respondent: 15 minutes per response.
Estimated Total Annual Burden Hours: 58,316.
Estimated Cost to the Government: $871,600.
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Frequency Annual
Respondent Type Number of of Hours per burden
respondents response response hours
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Individual disaster assistance applicants...................... 176,715 1 0.25 44,179
Individual disaster assistance applicants callbacks............ 100 1 0.25 25
Federal Coordinating Officers.................................. 77 5 0.25 96
Emergency Response Team Staff.................................. 10.010 5 0.25 12,513
Officials from other Federal Agencies (OFA).................... 28 77 0.25 539
Officials from Voluntary Agencies.............................. 385 2 0.25 193
FEMA Headquarters Voluntary Agencies Officials................. 770 1 0.25 193
Regional OFA officials......................................... 770 2 0.25 385
Officials from state and local governments..................... 385 2 0.25 193
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Total...................................................... 189,240 .......... \1\0.25 58,316
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\1\ Average.
Comments
Interested persons are invited to submit written comments on the
proposed information collection to Victoria Wassmer, Desk Officer for
the Federal Emergency Management Agency, Office of Information and
Regulatory Affairs, Office of Management and Budget, Washington, DC
20503 within 30 days of the date of this notice.
FOR FURTHER INFORMATION CONTACT: Contact Kedra Mitchell, Program
Specialist, Federal Emergency Management Agency, Response and Recovery
Directorate, Office of Standards and Evaluations at (202) 646-3381 for
additional information. Requests for copies of the information
collection from Muriel B. Anderson, FEMA Information Collections
Officer, Federal Emergency Management Agency, 500 C Street, SW, Room
316, Washington, DC 20472. Telephone number (202) 646-2625. FAX number
(202) 646-3524.
Dated: December 24, 1997.
Reginald Trujillo,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 98-546 Filed 1-8-98; 8:45 am]
BILLING CODE 6718-01-M
