[Federal Register Volume 61, Number 202 (Thursday, October 17, 1996)]
[Notices]
[Page 54201]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-26521]
[[Page 54201]]
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FEDERAL EMERGENCY MANAGEMENT AGENCY
Agency Information Collection Activities: Proposed Collection;
Comment Request
ACTION: Notice and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on proposed revised information collections. In accordance
with the Paperwork Reduction Act of 1995 (44 U.S.C. 3506(c)(2)(A)),
this notice seeks comments concerning FEMA's use of surveys to collect
disaster related information. FEMA will use various modes of data
collection including: mailed questionnaires, phone surveys, and
computerized surveys. The survey respondents will be individual
disaster applicants, FEMA staff, state and local government officials,
voluntary agency officials, and officials from other Federal agencies
involved in delivering disaster assistance.
SUPPLEMENTARY INFORMATION: The surveys are conducted in response to
Executive Order 12862 which requires ``all executive departments and
agencies that provide significant services directly to the public'' to
meet established customer service standards and to ``survey customers
to determine the kind and quality of services they want and their level
of satisfaction with existing services.''
Collection of Information
Title. FEMA Disaster Assistance and Operations Customer
Satisfaction Surveys
Type of Information Collection. Revision
OMB Number: 3067-0256
Form Numbers. NA
Abstract. The surveys provide FEMA with information about customer
satisfaction while serving as a program evaluation tool. The surveys
measure satisfaction with performance and helps interpret the effects
of disaster related policy changes or innovations. The surveys are also
used to measure trends and patterns in customer satisfaction. FEMA will
mail a written survey to a random sample of disaster assistance
applicants for all disasters in which individual assistance is
available. FEMA proposes to conduct a phone survey of officials from
other Federal agencies, state and local governments, and voluntary
agencies and a computerized survey of FEMA disaster field office
employees. It is proposed that the phone and computerized surveys be
conducted approximately three to five times a year in FY97 and after
every presidentially declared disaster (approximately 60 times a year)
in FY98 and FY99.
Affected Public: Individuals or households, business or other for-
profit institutions, not-for-profit institutions, Federal Government,
state, local, or tribal government. It is important to note that FEMA
does not solicit survey responses from businesses or other for-profit
institutions but it is possible that an individual applicant sampled
will respond as a business owner.
Estimated Total Annual Burden Hours.
No. of Frequency of Hours per Annual burden
Respondent Type respondents response response hours
(A) (B) (C) (A x B x C)
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Individual disaster assistance applicants and
FEMA staff..................................... 25,000 1 .25 6,250
Officials from: state and local governments,
voluntary agencies, other Federal agencies..... 2,500 1 .5 1,250
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Total..................................... 27,500 .............. .............. 7,500
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Estimated Cost. $300,000 per year to the Federal Government.
COMMENTS: Written comments are solicited to (a) evaluate whether
the proposed data collection is necessary for the proper performance of
the agency, including whether the information shall have practical
utility; (b) evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) enhance the
quality, utility, and clarity of the information to be collected; and
(d) minimize the burden of the collection of information on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses. Comments should be received within 60 days of
the date of this notice.
ADDRESSES: Interested persons should submit written comments to Muriel
B. Anderson, FEMA Information Collections Officer, Federal Emergency
Management Agency, 500 C Street, SW, Room 311, Washington, DC 20472.
Telephone number (202) 646-2625. FAX number (202) 646-3524.
FOR FURTHER INFORMATION CONTACT: Contact Kedra Mitchell, Program
Specialist, Federal Emergency Management Agency, Response and Recovery
Directorate, Office of Standards and Evaluations, (202)646-3381 for
additional information. Contact Ms. Anderson at (202) 646-2625 for
copies of the proposed collection of information.
Dated: October 3, 1996.
Reginald Trujillo,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 96-26521 Filed 10-16-96; 8:45 am]
BILLING CODE 6718-01-P
