[Federal Register Volume 63, Number 191 (Friday, October 2, 1998)]
[Notices]
[Page 53106]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-26432]
=======================================================================
-----------------------------------------------------------------------
PENSION BENEFIT GUARANTY CORPORATION
Request for a Collection of Information Under the Paperwork
Reduction Act; Customer Satisfaction Survey
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of request for OMB approval.
-----------------------------------------------------------------------
SUMMARY: The Pension Benefit Guaranty Corporation is requesting that
the Office of Management and Budget approve a new collection of
information under the Paperwork Reduction Act. The purpose of this
information collection, which will be conducted through customer
satisfaction surveys, is to help the agency assess the efficiency and
effectiveness with which it serves participants in pension plans it
becomes trustee of, and to design actions to address identified
problems.
DATES: Written comments should be submitted to OMB at the address below
within 30 days after October 2, 1998.
ADDRESSES: All written comments should be addressed to: Office of
Information and Regulatory Affairs, OMB, Attention: Desk Officer for
the Pension Benefit Guaranty Corporation, 725 17th Street, NW., Room
10235, Washington, DC 20503. The request for approval and copies of the
proposed collection of information will be available for public
inspection at the PBGC Communications and Public Affairs Department,
suite 240, 1200 K Street, NW., Washington, DC 20005, between the hours
of 9 a.m. and 4 p.m.
FOR FURTHER INFORMATION CONTACT: Marc L. Jordan, Attorney, Office of
the General Counsel, Suite 340, 1200 K Street, NW., Washington, DC
20005, 202-326-4024. (For TTY/TDD users, call the Federal relay service
toll-free at 1-800-877-8339 and ask to be connected to 202-326-4024.)
SUPPLEMENTAL INFORMATION: An agency may not conduct or sponsor, and a
person is not required to respond to, a collection of information
unless it displays a currently valid OMB control number.
The PBGC is requesting OMB approval of a collection of information
consisting of customer satisfaction surveys. The collection is in
furtherance of the goals described in Executive Order 12862, Setting
Customer Service Standards, which states that, in order to carry out
the principles of the National Performance Review, the Federal
Government must be customer-driven. The Executive Order directs all
executive departments and agencies that provide significant services
directly to the public to provide those services in a manner that seeks
to meet the customer service standards established in the Executive
Order.
The customer satisfaction survey information collection will be
accomplished by mailing questionnaires to a random sample of
participants and beneficiaries who have had recent contact with the
PBGC.
This voluntary collection of information will put a slight burden
on a very small percentage of the public. The PBGC will collect
information annually from 1,280 participants and beneficiaries in
pension plans trusteed by the PBGC. The PBGC estimates that the total
annual burden will be 106.66 hours.
On July 24, 1998, the PBGC published in the Federal Register a
notice of intention to request OMB approval of this collection. No
comments were received in response to the notice.
Issued at Washington, D.C., this 29th day of September, 1998.
Stuart Sirkin,
Director, Corporate Policy and Research Department, Pension Benefit
Guaranty Corporation.
[FR Doc. 98-26432 Filed 10-1-98; 8:45 am]
BILLING CODE 7708-01-P
