[Federal Register Volume 61, Number 209 (Monday, October 28, 1996)]
[Notices]
[Pages 55648-55649]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-27516]
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DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
Information Collection Request for Approval
AGENCY: Fish and Wildlife Service, Interior.
ACTION: Notice.
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SUMMARY: This notice announces that the Fish and Wildlife Service
(Service) has submitted a proposal for the collection of information
described below to the Office of Management and Budget (OMB) for
approval under the provisions of the Paperwork Reduction Act of 1995.
Copies of the information collection requirement and related forms and
explanatory material may be obtained by contacting the Service's
clearance officer at the phone number listed below. The Service is
soliciting comments and suggestions on the requirement as described
below.
DATES: Comments must be submitted on or before November 27, 1996.
ADDRESSES: Comments should be sent to the Office of Information and
Regulatory Affairs, Office of Management and Budget, Attention: Desk
Officer for Interior Department, Washington, DC 20503; and a copy of
the comments should be sent to the Information Collection Clearance
Officer, U.S. Fish and Wildlife Service, Mail Stop 224--Arlington
Square, 1849 C Street, NW., Washington, DC 20240.
FOR FURTHER INFORMATION CONTACT:
Phyllis H. Cook, Service Information Collection Clearance Officer, 703/
358-1943; 703/358-2269 (fax).
SUPPLEMENTARY INFORMATION:
Comments are invited on: (1) The accuracy of the agency's estimate
of the burden of the proposed collection of information; and, (2) ways
to minimize the burden of the collection of information on respondents.
Title: FWS Customer Service Evaluation Card.
OMB Approval Number: This is a new information collection.
Abstract: The Fish and Wildlife Service manages over 500 national
wildlife refuges. Approximately 28 million people visit these refuges
annually. On September 11, 1993, President Clinton issued Executive
Order 12862, that requires agencies to ``survey customers to determine
the kind and quality of services they want and their level of
satisfaction with existing services.'' The Service plans to use, as
part of its evaluation and improvement process for customer service, an
evaluation card that will be distributed by approximately 300 refuges
to their visitors over the next three years. The information gained
from this survey will enable refuge staff to determine the level of
satisfaction with existing services; to close the gap between what we
provide our customers and what they want; and, to identify any areas
where improvements in providing services can be made. The evaluation
card will also ensure that national wildlife refuges are in compliance
with the Service's mandate for implementation of its customer service
standards and policy to incorporate these standards in the way the
Service routinely does business.
Frequency of collection: On occasion. May be quarterly or seasonal
considering differences in visitation to field stations in the North
and South.
Description of Respondents: Individuals or households.
Estimated Completion Time: The reporting burden is estimated to
average five minutes per response.
Annual Responses: The Service estimates that it will survey 100
refuges for the first year, issuing 1,200 cards per refuge, (30,000
responses); 200 the second year (60,000 responses); and 300 refuges the
third year for a total of 90,000 responses.
[[Page 55649]]
Annual Burden Hours: 2,500, the first year; 5,000 the second year,
and 7,500 hours the third year.
Dated: October 18, 1996.
Carolyn A. Bohan,
Acting Assistant Director--Refuges and Wildlife.
[FR Doc. 96-27516 Filed 10-25-96; 8:45 am]
BILLING CODE 4310-55-M
