[Federal Register Volume 63, Number 220 (Monday, November 16, 1998)]
[Notices]
[Pages 63731-63735]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-30604]
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FEDERAL TRADE COMMISSION
Agency Information Collection Activities; Proposed Collection;
Comment Request; Extension
AGENCY: Federal Trade Commission.
ACTION: Notice.
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SUMMARY: The proposed information collection requirements described
below will be submitted to the Office of Management and Budget (OMB)
for review, as required by the Paperwork Reduction Act. The Federal
Trade Commission (FTC) is soliciting public comments on proposed
extensions of Paperwork Reduction Act clearance for information
collection requirements associated with five rules issued and enforced
by the Commission. OMB has extended the expiration for these clearances
by 180 days, from September 30, 1998 to March 29, 1999. The FTC
proposes that OMB extend its approval for the regulations an additional
three years from the prior expiration date of September 30, 1998.
DATES: Comments must be submitted on or before January 15, 1999.
ADDRESSES: Send written comments to Gary M. Greenfield, Attorney,
Office of the General Counsel, Federal Trade Commission, Washington, DC
20580, 202-326-2753. All comments should be identified as responding to
this notice.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or copies of the proposed
information requirements should be addressed to Gary M. Greenfield,
Attorney, Office of the General Counsel, Federal Trade Commission,
Washington, DC 20580, 202-326-2753.
SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act of 1995
(PRA) (44 U.S.C. 3501-3520), Federal agencies must obtain approval from
OMB for each collection of information they conduct or sponsor.
``Collection of information'' means agency requests or requirements
that members of the public submit reports, keep records, or provide
information to a third party. 44 U.S.C. 3502(3), 5 CFR 1320.3(c). As
required by section 3506(c)(2)(A) of the PRA, the FTC is providing this
opportunity for public comment before requesting that OMB extend the
existing paperwork clearance for the regulations noted herein.
[[Page 63732]]
The FTC invites comments on: (1) Whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information will have practical
utility; (2) the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (3) ways to enhance the quality,
utility, and clarity of the information to be collected; and (4) ways
to minimize the burden of the collection of information on those who
are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
The relevant information collection requirements are as follows:
1. The Funeral Rule, 16 CFR Part 453 (OMB Control Number: 3084-
0025), ensures that consumers who are purchasing funeral goods and
services have accurate information about the terms and conditions
(especially prices) for such goods and services. The Rule requires that
funeral providers disclose this information to consumers and maintain
records to facilitate enforcement of the Rule.
Estimated annual hours burden: The estimated burden associated with
the collection of information required by the Rule is 22,300 hours for
recordkeeping and 57,900 hours for disclosures, for a total of 80,200
hours. This estimate is based on the number of funeral providers
(approximately 22,300), the number of funerals annually (approximately
2.3 million), and the time needed to fulfill the information collection
tasks required by the Rule.
Recordkeeping: The Rule requires that funeral providers retain
copies of price lists and statements of funeral goods and services
selected by consumers. Based on a maximum average burden of one hour
per provider per year for this task, the total burden for the 22,300
providers is 22,300 hours. This estimate is unchanged from 1995.
Disclosure: The Rule requires that funeral providers (1) maintain
current price lists for funeral goods and services, (2) provide written
documentation of the funeral goods and services selected by consumers
making funeral arrangements, and (3) provide information about funeral
prices in response to telephone inquiries.
Maintaining current price lists requires that funeral providers
revise their price lists from time to time through the year to reflect
price changes. Based on a maximum average burden of two hours per
provider per year for this task, the total burden for 22,300 providers
is 44,600 hours. This estimate is unchanged from the FTC's previous
estimate in 1995.
The original rulemaking record indicated that 87 percent of funeral
providers provided written documentation of funeral arrangements, even
in the absence of the Rule's requirements.\1\
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\1\ The original version of the Funeral Rule required that
funeral providers retain a copy of and give each customer a separate
``Statement of Funeral Goods and Services Selected.'' The 1994
amendments to the Rule eliminated that requirement, allowing instead
for such disclosures to be incorporated into a written contract,
bill of sale, or other record of a transaction that providers use to
memorialize sales agreements with customers.
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Accordingly, the Rule imposes a disclosure burden on 2,899
providers (13 percent of 22,300 providers). These providers are
typically the smallest funeral homes. The disclosure requirement can be
satisfied through the use of a standard form (an example of which is
available to the industry in the Compliance Guide to the Funeral Rule).
Based on an estimation that these smaller homes arrange, on average,
approximately 20 funerals per year and that it would take each of them
about 3 minutes to record prices for each consumer on the standard
form, FTC staff estimates that the total burden associated with this
disclosure requirement is one hour per provider not already in
compliance, for a total of 2,899 hours.
The Funeral Rule also requires funeral providers to answer
telephone inquiries about the provider's offerings or prices. Industry
data indicate that only about nine percent of funeral purchasers make
telephone inquiries, with each call lasting an estimated three minutes.
Only about half of that additional time is attributable to disclosures
required solely by the Rule, since many providers would provide the
requested information even without the Rule. Thus, assuming that the
average purchaser makes two calls per funeral to compare prices, the
estimated burden is 10,350 hours [(\1/2\ x 3 minute call x 2 calls/
funeral) x 207,000 funerals (nine percent of 2,300,000 funerals/year)].
This burden likely will decline over time as consumers increasingly
rely on the Internet for funeral price information.
In sum, the disclosure total is 57,849 hours (44,600+2,899+10,350),
rounded to 57,900 hours. The total estimated hours burden associated
with the Rule for both recordkeeping and disclosure requirements is
80,200 (Recordkeeping: 22,300 hours+Disclosure: 57,900 hours).
Estimated annual cost burden: $3,900,000, rounded ($3,560,000 in
labor costs and $340,300 in non-labor costs).
Labor costs: Labor costs are derived by applying appropriate hourly
cost figures to the burden hours described above. The hourly rates used
below are averages.
Clerical personnel, at an hourly rate of $10, can perform the
recordkeeping tasks required under the Rule. Based on the estimated
hour burden of 22,300 hours, the estimated cost burden for
recordkeeping is $223,000 ($10 x 22,300 hours).
The two hours required of each provider, on average, to update
price lists should consist of approximately 1.5 hours of managerial or
professional time, at $75 per hour, and .5 hours of clerical time, at
$10 per hour, for a total of $117.50 per provider. Thus, the estimated
total cost burden for maintaining price lists is $2,620,250 ($117.50
x 22,300 providers) (rounded to $2,620,000).
The cost of providing written documentation of the goods and
services selected by the consumer is 2,899 hours of managerial or
professional time at approximately $75 per hour, or $217,425 (rounded
to $217,000).
The cost of responding to telephone inquiries about offerings or
prices is 10,350 hours of managerial or professional time at $75, or
$766,250 (rounded to $766,000).
The total labor cost of the three disclosure requirements imposed
by the Funeral Rule is $3,337,000 ($2,620,000+$217,000+$766,000). The
total labor cost for recordkeeping and disclosures is $3,560,000
($223,000 for recordkeeping + $3,337,000 for disclosures).
Capital or other non-labor costs: The Rule imposes minimal capital
costs and no current start-up costs. The Rule first took effect in 1984
and the revised Rule took effect in 1994, so funeral providers should
already have in place capital equipment to carry out tasks associated
with Rule compliance. Moreover, most funeral homes already have access,
for other business purposes, to the ordinary office equipment needed
for compliance, so the Rule likely imposes minimal additional capital
expense.
Compliance with the Rule, however, does entail some expense to
funeral providers for printing and duplication of price lists. Based on
a rough estimate of 300 pages per year per provider for copies of the
various price lists, at 5 cents per page, and 22,300 providers, the
total cost burden associated with printing and copying is $334,500. In
[[Page 63733]]
addition, the estimated 2,899 providers not already providing written
documentation of funeral arrangements apart from the Rule will incur
additional printing and copying costs. Assuming that those providers
use the standard two-page form shown in the Compliance Guide, at 5
cents per page, at an average of 20 funerals per year, the added cost
burden would be $5,798, rounded to $5,800. Thus, estimated non-labor
costs are $340,300.
The cost of training associated with Rule compliance is generally
included in continuing education requirements for licensing and
voluntary certification programs. Moreover, the FTC has provided its
Compliance Guide to all funeral providers at no cost, and additional
copies are available on the FTC web site or by mail. Accordingly, the
Rule imposes no additional training costs.
2. The Used Car Rule 16 CFR Part 455 (OMB Control Number: 3084-
0108), facilitates informed purchasing decisions by consumers by
requiring used car dealers to disclose information about warranty
coverage, if any, and the mechanical condition of used cars they offer
for sale.
Estimated annual hours burden: The FTC is requesting approval for
an estimated burden of 2,225,000 hours relating solely to disclosure
requirements.\2\ This estimate is based on the number of used car
dealers (approximately 80,000 according to industry sources \3\), the
number of used cars sold by dealers annually (approximately 30,000,000,
according to industry data), and the time needed to fulfill the
information collection tasks required by the Rule.\4\ The current
estimated annual burden reflects a small decrease from the prior
estimate, attributable to a more accurate estimate of the number of
used cars sold by dealers.
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\2\ The Used Car Rule does not impose any recordkeeping
requirements.
\3\ Source: 1997 Used Car Market Report (``ADT Market Report''),
published by ADT Automotive 435 Metroplex Drive, Nashville,
Tennessee 37211.
\4\ A relatively small number of dealers opt to contract with
outside companies to perform the various tasks associated with
complying with the Rule Staff assumes that outside contractors would
require about the same amount of time and incur similar cost as
dealers to perform these tasks. Accordingly, the hour and cost
burden totals shown, while referring to ``dealers,'' incorporate the
time and cost borne by outside companies in performing the tasks
associated with the Rule.
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The Rule requires that used car dealers display a one-page, double-
sided Buyers Guide in the window of each used car they offer for sale.
The component tasks associated with the requirement include (1)
ordering and stocking Buyers Guide forms, (2) entering applicable data
on Buyers Guides, (3) posting the Buyers Guides on vehicles, and (4)
making any necessary revisions in Buyers Guides.
Dealers should need no more than an average of one hour per year to
obtain Buyers Guide forms, which are readily available from many
commercial printers or could be produced by an office word-processing
or desk-top publishing system. Based on a universe of 80,000 dealers,
the annual hours burden for producing or obtaining and stocking Buyers
guides is 80,000 hours.
Copying vehicle-specific data from dealer inventories to the Buyers
Guide forms may take up to two minutes per vehicle if done by hand, and
only seconds for those dealers who have automated the process. Adding
the warranty information may take an additional one minute for vehicles
offered with a warranty, and only seconds for vehicles offered with no
warranty (in which case dealers merely check off the ``no warranty''
box). FTC staff estimates the overall average time needed to fill out
Buyers Guides is 2.5 minutes per vehicle. Applied to an estimate of
30,000,000 used cars, this amounts to 1,250,000 hours.
Although there will be substantial variance in the time required to
post the Buyers Guides on each used car, FTC staff estimates that, on
average, dealers will spend 1.75 minutes per vehicle to match the
correct Buyers Guide to the vehicle and physically attach it to one of
its windows. Based on 30,000,000 vehicles sold, the burden associated
with this task is 875,000 hours. Insofar as dealers are able to
integrate this process into other activities perform in their ordinary
course of business, this estimate likely overstates the actual burden.
If negotiations between buyer and seller over warranty coverage
produce a sale on terms other than those originally entered on the
Buyers Guide, the dealer must revise the Guide to reflect the actual
terms of sale. According to the rulemaking record, bargaining over
warranty coverage rarely occurs. Allowing for revision in 2% of sales,
at two minutes per revision, staff estimates that dealers will spend
20,000 hours annually revising Buyers Guides.
Estimated annual cost burden: $31,500,000, consisting of
$22,500,000 in labor costs and $9,000,000 in non-labor costs.
Labor costs: Labor costs are derived by applying appropriate hourly
cost figures to the burden hours described above. Staff has determined
that all of the tasks associated with ordering forms, entering data on
Buyers Guides, posting Buyers Guides on vehicles, and revising them as
needed are typically done by clerical or low-level administrative
personnel. Using a clerical cost rate of $10 per hour and an estimate
of 2,225,000 burden hours for disclosure requirements, the total labor
cost burden would be approximately $22,500,000.
Capital or other non-labor costs: The cost of the Buyers Guide form
itself is estimated to be 30 cents per form, so that forms for 30
million vehicles would cost dealers $9,000,000. In making this
estimate, staff conservatively assumes that all dealers will purchase
preprinted forms instead of producing them internally, although dealers
may produce them at minimal expense using current office automation
technology. Capital and start-up costs associated with the Rule are de
minimis.
3. The Consumer Product Warranty Rule, 16 CFR part 701 (OMB Control
Number: 3084-0111), prevents deception by providing consumers with
information to assess written warranty terms. The Rule requires that
written warranties disclose certain material facts regarding their
terms and conditions.
Estimated annual hours burden: In 1995, FTC staff estimated that
the required disclosures imposed an average annual burden of 8 hours on
each of approximately 4,241 warrantors of products. Because there have
been no changes to the Rule's requirements, staff has no reason to
believe that this estimate requires revision. Based on this assumption,
the total compliance burden relating to disclosures is approximately
34,000 hours (rounded from 33,928).\5\ Nonetheless, this estimate
likely overstates substantially the actual burden because most
warrantors would disclose the terms and conditions of their warranties
even in the absence of the Rule.
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\5\ The Consumer Product Warranty Rule imposes no recordkeeping
requirement.
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Estimated annual cost burden: $340,000, consisting solely of labor
costs.
Labor cost: The work required to comply with the Rule (ensuring
that warranties are printed and included with the product) mostly
involves clerical or production staff. Based on an average hourly rate
of $10 for these employees and the total hours burden of 34,000 hours,
the annual labor cost is approximately $340,000.
Capital or other non-labor cost: The Rule imposes no appreciable
current capital or start-up costs. Because it has been in effect since
1976, the vast majority of warrantors have already
[[Page 63734]]
modified their warranties to include information required by the Rule.
Rule compliance does not require the use of any capital goods, other
than ordinary office equipment, which providers would already have
available for general business use.
4. The Pre-Sale Availability Rule, 16 CFR Part 702 (OMB Control
Number: 3084-0112), ensures that consumers can make informed purchasing
decisions by requiring that the terms of written warranties for
consumer products be made available to consumers prior to purchase. The
Rule requires retailers to make warranty information available to
consumers and requires warrantors (i.e., manufacturers) to provide
retailers with materials necessary to do so. The Rule also requires
catalog and door-to-door sellers to make warranty information
available.
The FTC is seeking approval for an estimated disclosure burden of
2,760,000 hours.\6\ This estimate is based on the number of large and
small retailers and manufacturers, according to census data, the
estimated scope of the compliance burden for businesses by type. FTC
staff first calculated burden estimates by type of business in the
early 1980s. Staff believes that estimates remain valid for
manufacturers, and that subsequent amendments to the Rule to allow more
flexibility have reduced the burden on retailers by approximately 50
percent.\7\ Approximately 6,552 large retailers and 422,100 small
retailers spend an annual average of 26 hours and 6 hours,
respectively, to comply with the Rule, for a cumulative combined total
of 2,702,952 hours for retailers. Approximately 146 large manufacturers
and 4,095 small manufacturers spend an annual average of 52 hours and
12 hours, respectively, for a cumulative total of 56,732 hours for
manufacturers. Thus, the combined cumulative total for retailers and
manufacturers is 2,759,684 hours, or approximately 2,760,000 hours
(rounded from 2,759,684 hours).
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\6\ The Pre-Sale Availability Rule does not impose any
recordkeeping requirement.
\7\ To comply with Rule 702, sellers need only maintain specimen
copies of the warranties provided to them by manufacturers. The Rule
allows seller substantial flexibility in how to maintain those
copies, since the Rule states only that the warranty must be made
readily available upon request. If the warrantor prints the warranty
on the product's package, for example, the retailer has no further
obligation since consumers can readily review the warranty by
looking at the package.
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Estimated annual cost burden: $27,600,000, consisting solely of
labor costs.
Labor costs: Most of Rule 702's disclosure requirements involve
simple clerical functions such as maintaining copies of the warranties
at the retail level and, at the manufacturer level, ensuring that
copies of warranties are provided to retailers. Assuming a clerical
labor cost rate of $10/hour and an estimate of 2,760,000 burden hours
of disclosures, that total annual labor cost burden is approximately
$27,600,000.
Capital or other non-labor costs: The capital or start-up costs
imposed by the Rule are de minimis. because the Rule has been in effect
since 1976, and the amended Rule since 1987, the vast majority of
retailers and warrantors already have developed systems to provide the
information the Rule requires. Compliance by retailers typically
entails simply filing warranties in binders and posting an inexpensive
sign indicating warranty availability.\8\ Manufacturer compliance
entails providing retailers with a copy of the warranties included with
their products.
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\8\ Although some retailers may choose to display a more
elaborate or expensive sign, that is not required by the Rule.
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5. The Informal Dispute Settlement Procedures Rule, 16 CFR Part 703
(OMB Control Number: 3084-0113), helps to ensure that consumers are
fully informed regarding informal dispute settlement procedures in
product warranties. The Rule imposes certain requirements when a
warrantor requires, as part of a written warranty, that consumers first
use an informal dispute settlement mechanism (IDSM) to seek resolution
of a warranty dispute before pursuant remedies in court. The Rule
requires that affected warrantors disclose certain information to
consumers. It also requires that warrantors, through IDSMs, retain: (1)
individual records for each dispute; (2) indexes that categorize
disputes by product model and show the extent to which the warrantor
has abided by decision of the resolution process; and (3) statistical
summaries that classify disputes according to various status and final
disposition categories. Affected entities must conduct an annual audit
of their dispute resolution procedures and report to the FTC.
Estimated annual hours burden: The FTC is requesting approval for
an estimated burden of 4,333 recordkeeping hours and 1,625 disclosure
hours, for a total burden estimate of approximately 6,000 hours. This
estimate is based on the number of warranty disputes handled by IDSMs
and the average time needed to fulfill the information collection tasks
required by the Rule.
Recordkeeping: The Rule requires that IDSMs maintain individual
case files, update indexes, complete semi-annual statistical summaries,
and submit an annual audit report to the FTC. Since maintenance of
individual case records is necessary in the ordinary course of
business, the Rule imposes little additional recordkeeping burden. FTC
staff estimates that retaining additional information that would not
otherwise be kept adds a burden of 30 minutes per case. Staff estimates
also that IDSMs require an additional 10 minutes per case for
compilation of the indexes, statistical summaries, and annual audit
required by the Rule, resulting in a total recordkeeping requirement of
40 minutes per case. Finally, staff estimates that the two IDSMs
affected by the Rule handle, combined, about 6,500 covered disputes
annually. Thus, the total recordkeeping burden associated with the Rule
is approximately 4,333 hours.
Disclosure: The Rules requires that affected warrantors disclose
information about the dispute settlement mechanism in the written
warranty, and that IDSMs disclose certain information upon request. The
incremental cost of a warrantor's required disclosure is negligible.
IDSMs must provide certain information, such as their annual audits, to
anyone who requests it. In addition, on request, IDSMs must also
provide consumers who have had a dispute before them with a copy of
records relating to their disputes. FTC staff estimates that the
average hour burden of copying and producing this information is
approximately 15 minutes for each dispute handled by an IDSM. Based on
an estimate of 6,500 disputes annually, the hour burden associated with
copying and providing these disclosures is 1,625 hours.
Estimated annual cost burden: $303,000 (rounded), consisting of
$103,000 in labor costs and $200,000 in non-labor costs.
Labor costs: Assuming that IDSMs would use skilled clerical
personnel, at an hourly rate of $20, to maintain the records required
by the Rule, the labor cost of the 4,333 recordkeeping burden hours is
approximately $86,660. Assuming that IDSMs would use less skilled
labor, at an hourly rate of $10, to reproduce records, the labor costs
of the 1,625 hours disclosure burden hours is approximately $16,250.
The combined total labor cost for recordkeeping and disclosures is
$102,910, rounded to $103,000.
Capital or other non-labor costs: The Rule imposes no appreciable
current capital or start-up costs. Because it has been in effect since
1976, the vast majority of warrantors have already
[[Page 63735]]
developed systems to retain the records and provide the disclosures
required by the Rule. Rule compliance does not require the use of any
capital goods, other than ordinary office equipment, to which providers
would already have access.
The only additional cost imposed on IDSMs operating under the Rule
that would not be incurred for other IDSMs is the annual audit
requirement. One of the two IDSMs currently operating under the Rule
estimates the total annual costs of this requirement to be less than
$100,000. Since there are two IDSMs operating under the Rule, the total
non-labor cost imposed by them is an estimated $200,000. This total
includes copying costs of roughly $20,000, which is based on estimated
copying costs of 5 cents per page and several conservative assumptions
or estimates. Staff estimates that the ``average'' dispute-related file
is about 25 pages long and that a typical annual audit file is about
200 pages in length. For purposes of estimating copying costs, staff
conservatively assumes that every consumer complainant requests a copy
of the file relating to his or her dispute. Staff also assumes that,
for 1,000 of the estimated 6,500 disputes each year, consumers request
copies of warrantors' annual audit reports (although, based on requests
for audit reports made directly to the FTC, the indications are that
considerably less requests are actually made). Thus, the estimated
total annual copying costs for average-sized files would be
approximately $8,125 (25 pages/file x .05 x 6,500 requests) and
$10,000 for copies of annual audits (200 pages/audit report x .05 x
1,000 requests), rounded to a total of $20,000.
Combined with estimated annual labor cost of $103,000, total
estimated annual cost burden is $303,000 ($200,000 + $103,000).
Debra A. Valentine,
General Counsel.
[FR Doc. 98-30604 Filed 11-13-98; 8:45 am]
BILLING CODE 6750-01-M
