96-32746. Proposed Collection; Comment Request

[Federal Register Volume 61, Number 249 (Thursday, December 26, 1996)]
[Notices]
[Pages 68071-68072]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-32746]


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RAILROAD RETIREMENT BOARD


Proposed Collection; Comment Request

SUMMARY: In accordance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 which provides opportunity for 
public comment on new or revised data collections, the Railroad 
Retirement Board (RRB) will publish periodic summaries of proposed data 
collections.
    Comments are invited on: (a) Whether the proposed information 
collection is necessary for the proper performance of the functions of 
the agency, including whether the information has practical utility; 
(b) the accuracy of the RRB's estimate of the burden of the collection 
of the information; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden related to the collection of information on respondents, 
including the use of automated collection techniques or other forms of 
information technology.
    Title and purpose of information collection: Customer Satisfaction 
Surveys. In accordance with Executive Order 12862, the Railroad 
Retirement Board (RRB) conducts a number of customer surveys designed 
to determine the kinds and quality of services our beneficiaries, 
claimants, employers and members of the public want and expect, as well 
as their satisfaction with existing RRB services. The information 
collected is used by RRB management to determine where and to what 
extent services are satisfactory and where and to what extent services 
can be improved. The surveys are limited to data collections that 
solicit strictly voluntary opinions, and do not collect information 
which is required or regulated.
    The RRB currently utilizes OMB public information collection 3220-
0188 (RRB Customer Satisfaction Survey), to gather information used in 
monitoring customer satisfaction. The RRB proposes to replace this 
information collection by securing approval of a generic clearance for 
customer survey activities. The generic clearance will enhance the 
RRB's capability to submit new or revised customer survey instruments 
needed to timely implement customer monitoring

[[Page 68072]]

activities to OMB for review and approval.
    The average burden per response for current customer satisfaction 
activities is estimated to range from 2 minutes for a web-site 
questionnaire to 2 hours for participation in a focus group. The RRB 
estimates 11,550 annual respondents totaling 1,043 hours of annual 
burden for the proposed generic customer survey clearance.

ADDITIONAL INFORMATION OR COMMENTS: To request more information or to 
obtain a copy of the information collection justification, forms, and/
or supporting material, please call the RRB Clearance Officer at (312) 
751-3363. Comments regarding the information collection should be 
addressed to Ronald J. Hodapp, Railroad Retirement Board, 844 N. Rush 
Street, Chicago, Illinois 60611-2092. Written Comments should be 
received within 60 days of this notice.
Chuck Mierzwa,
Clearance officer.
[FR Doc. 96-32746 Filed 12-24-96; 8:45 am]
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