[Federal Register Volume 64, Number 249 (Wednesday, December 29, 1999)]
[Notices]
[Page 73075]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-33813]
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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: National Archives and Records Administration (NARA).
ACTION: Notice.
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SUMMARY: NARA is giving public notice that the agency proposes to
conduct a Survey of Customer Satisfaction at the National Personnel
Records Center (Military Personnel Records [MPR] facility) of the
National Archives and Records Administration. The public is invited to
comment on the proposed information collection pursuant to the
Paperwork Reduction Act of 1995.
DATES: Written comments must be received on or before February 28, 2000
to be assured of consideration.
ADDRESSES: Comments should be sent to: Paperwork Reduction Act Comments
(NHP), Room 3200, National Archives and Records Administration, 8601
Adelphi Rd, College Park, MD 20740-6001; or faxed to 301-713-6913; or
electronically mailed to tamee.fechhelm@arch2.nara.gov.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the proposed information collection and supporting statement
should be directed to Tamee Fechhelm at telephone number 301-713-6730,
or fax number 301-713-6913.
SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of
1995 (Public Law 104-13), NARA invites the general public and other
Federal agencies to comment on proposed information collections. The
comments and suggestions should address one or more of the following
points: (a) Whether the proposed information collection is necessary
for the proper performance of the functions of NARA; (b) the accuracy
of NARA's estimate of the burden of the proposed information
collection; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) ways, including the use of
information technology, to minimize the burden of the collection of
information on respondents. The comments that are submitted will be
summarized and included in the NARA request for Office of Management
and Budget (OMB) approval. All comments will become a matter of public
record. In this notice, NARA is soliciting comments concerning the
following information collection:
Title: National Personnel Records Center (NPRC) Survey of Customer
Satisfaction.
OMB number: 3095-00XX.
Agency form number: N/A.
Type of review: Regular.
Affected public: Federal, state and local government agencies,
veterans, and individuals who write the Military Personnel Records
(MPR) facility for information from or copies of official military
personnel files.
Estimated number of respondents: 7,800.
Estimated time per response: 10 minutes.
Frequency of response: On occasion (when respondent writes to MPR
requesting information from official military personnel files).
Estimated total annual burden hours: 1,300 hours.
Abstract: The information collection is prescribed by EO 12862
issued September 11, 1993, which requires Federal agencies to survey
their customers concerning customer service. The general purpose of
this data collection is to initially support the business process
reengineering (BPR) of the MPR reference service process and then
provide MPR management with an ongoing mechanism for monitoring
customer satisfaction. In particular, the purpose of the proposed
National Personnel Records Center (NPRC) Survey of Customer
Satisfaction is to (1) provide baseline data concerning customer
satisfaction with MPR's reference service process, (2) identify areas
within the reference service process for improvement, and (3) provide
MPR management with customer feedback on the effectiveness of BPR
initiatives designed to improve customer service as they are
implemented. In addition to supporting the BPR effort, the proposed
National Personnel Records Center (NPRC) Survey of Customer
Satisfaction will help NARA in responding to performance planning and
reporting requirements contained in the Government Performance and
Results Act (GPRA).
Dated: December 21, 1999.
L. Reynolds Cahoon,
Assistant Archivist for Human Resources and Information Services.
[FR Doc. 99-33813 Filed 12-28-99; 8:45 am]
BILLING CODE 7515-01-P
