[Federal Register Volume 62, Number 37 (Tuesday, February 25, 1997)]
[Notices]
[Page 8512]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-4688]
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DEPARTMENT OF VETERANS AFFAIRS
Agency Information Collection: Emergency Submission for OMB
Review; Comment Request
AGENCY: Board of Veterans' Appeals, Department of Veterans Affairs.
ACTION: Notice.
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SUMMARY: The Board of Veterans' Appeals (BVA), Department of Veterans
Affairs, has submitted to the Office of Management and Budget (OMB) the
following emergency proposal for the collection of information under
the provisions of the Paperwork Reduction Act (44 U.S.C. 3507(j)(1)).
The reason for emergency clearance request is that the ongoing survey
is essential to the VA's mission. Disruption of the collection of
information will harm the BVA's efforts to identify aspects of the
service that are most important to our customers. OMB has been
requested to act this emergency clearance request by March 11, 1997.
OMB Control Number: 2900-0548.
Title and Form Number: Generic Clearance for the Board of Veterans'
Appeals Customer Satisfaction Survey.
Type of Review: Reinstatement, with change, of a previously
approved collection for which approval has expired.
Need and Uses: The BVA will conduct the customer satisfaction
survey under this generic clearance to implement Executive Order 12862,
Setting Customer Service Standards. If the survey was not conducted,
BVA would be unable to comply with the Executive Order, and would not
have the information needed to establish standards for the best
possible customer-focused service. BVA will use the information
gathered to determine where and to what extent services are
satisfactory, and where and to what extent they are in need of
improvement. The information may lead to policy changes to improve the
Board's overall operations. BVA anticipates the survey will identify
those aspects of service that are most important to benefit claims
appellants.
Affected Public: Individuals or households.
Estimated Annual Burden: 400 hours.
Estimated Average Burden Per Respondent: 6 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 4,000.
ADDRESSES: A copy of this submission may be obtained from Ron Taylor,
Information Management Service (045A4), Department of Veterans Affairs,
810 Vermont Avenue, NW, Washington, DC 20420, (202) 273-8015.
Comments and recommendations concerning this submission should be
directed to VA's OMB Desk Officer, Allison Eydt, OMB Human Resources
and Housing Branch, New Executive Office Building, Room 10235,
Washington, DC 20503 (202) 395-4650. Do Not send requests for benefits
to this address.
DATES: Comments on the information collection should be directed to the
OMB Desk Officer on or before March 4, 1997.
FOR FURTHER INFORMATION CONTACT: Ron Taylor, VA Clearance Officer
(045A4), (202) 273-8015.
Dated: February 11, 1997.
By direction of the Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 97-4688 Filed 2-24-97; 8:45 am]
BILLING CODE 8320-01-P
