[Federal Register Volume 63, Number 52 (Wednesday, March 18, 1998)]
[Notices]
[Pages 13262-13263]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-7031]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Warren Grant Magnuson Clinical Center; Submission for OMB review;
Comment Request; Customer and Other Partners Satisfaction Surveys
SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 for the opportunity for public
comment on the proposed data collection projects, the Warren Grant
Magnuson Clinical Center (CC), the National Institutes of Health, (NIH)
has submitted to the Office of Management and Budget (OMB) a request to
review and approve the information collection listed below. This
proposed information collection was previously published in the Federal
Register on (Volume 62, Number 79, page 20012) and allowed 60 days for
public comments. No public comments were received. The purpose of this
notice is to provide an additional 30 days for public comment.
5 CFR 1320.5
Respondents to this request for information collection should not
respond unless the request displays a currently valid OMB control
number.
Proposed Collection
Title: Customer and Other Partners Satisfaction Surveys. Type of
Information Collection Request: New request. Need and Use of
Information Collection: The information collected in
[[Page 13263]]
these surveys will be used by Clinical Center personnel: (1) To
evaluate the satisfaction of various Clinical Center customers and
other partners with Clinical Center services; (2) to assist with the
design of modifications of these services, based on customer input; (3)
to develop new services, based on customer need; and (4) to evaluate
the satisfaction of various Clinical Center customers and other
partners with implemented service modifications. These surveys will
almost certainly lead to quality improvement activities that will
enhance and/or streamline the Clinical Center's operations. The major
mechanisms by which the Clinical Center will request customer input is
through surveys and focus groups. The surveys will be tailored
specifically to each class of customer and to that class of customer's
needs. Surveys will either be collected as written documents, as faxed
documents, mailed electronically or collected by telephone from
customers. Information gathered from these surveys of Clinical Center
customers and other partners will be presented to, and used directly
by, Clinical Center management to enhance the services and operations
of our organization. Frequency of Response: The participants will
respond yearly. Affected public: Individuals and households; businesses
and other for profit, small businesses and organizations. Types of
respondents: These surveys are designed to assess the satisfaction of
the Clinical Center's major internal and external customers with the
services provided. These customers include, but are not limited to, the
following groups of individuals: Clinical Center patients, family
members of Clinical Center patients, visitors to the Clinical Center,
National Institutes of Health investigators, NIH intramural
collaborators, private physicians or organizations who refer patients
to the Clinical Center, volunteers, vendors and collaborating
commercial enterprises, small businesses, regulators, and other
organizations. The annual reporting burden is as follows:
Table 1.--Burden Estimate
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Expected Time to
Estimated response complete Estimated
Customer Type of survey number to rate survey burden hours
be surveyed (percent) (minutes)
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Clinical Center Patients........... Questionnaire/ 11,100 66 20 2,436.6
Telephone.
Family Members of Patients......... Questionnaire/Post- 8,500 38 10 533.3
Card.
Visitors to the Clinical Center.... Questionnaire/Post- 3,500 15 10 87.5
Card.
Former physician employees and Electronic............ 650 35 10 38.2
trainees.
Guest workers/Guest researchers.... Electronic............ 950 60 22 210
Extramural collaborators........... Electronic............ 600 30 15 45
Vendors and Collaborating Questionnaire/Fax-Back 9,500 17 18 475
Commercial Enterprises.
Professionals and Organizations Fax Back.............. 9,000 30 28 1,250
Referring Patients.
Regulators......................... Fax Back.............. 85 82 19 22
Volunteers......................... Questionnaire......... 850 58 28 230
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Total.......................... ...................... ........... n = 16,812 ........... 5,327.6
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Estimated costs to the respondents consists of their time; time is
estimated using a rate of $10.00 per hour for patients and the public;
$30.00 for vendors, regulators, organizations and $55.00 for health
care professionals. The estimated annual costs to respondents for each
year for which the generic clearance is requested is $72,894 for 1998,
$30,276 to 1999, and $24,531 for 2000. There are no capital costs,
operating costs and/or maintenance costs to report.
Requests for comments
Written comments and/or suggestions from the public and affected
agencies are invited on one or more of the following points: (1)
Whether the proposed collection of information is necessary for the
proper performance of the functions of the Clinical Center and the
agency, including whether the information shall have practical utility;
(2) The accuracy of the agency's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used; (3) Ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) Ways to minimize
the burden of the collection of information on those who are to
respond, including the use of automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology.
Direct Comments to OMB
Written comments and/or suggestions regarding the proposed
information collections contained in this notice, especially regarding
the estimated public burden and associated response time, should be
directed to the Office of Management and Budget, Office of Regulatory
Affairs, New Executive Office Building, Room 10235, Washington, D.C.
20503, Attention Desk Officer for NIH.
FOR FURTHER INFORMATION: To request more information on the proposed
project, or to obtain a copy of the data collection plans and
instruments, contact: Dr. David K. Henderson, Deputy Director for
Clinical Care, Warren G. Magnuson Clinical Center, National Institutes
of Health, Building 10, Room 2C 146, 9000 Rockville Pike, Bethesda,
Maryland 20892, or call non-toll free: (301) 496-3515, or e-mail you
request or comments, including your address to: dhenderson@cc.nih.gov.
Comments Due Date
Comments regarding this information collection are best assured of
having their full effect if received on or before April 17, 1998.
Dated: March 12, 1998.
David K. Henderson,
Deputy Director for Clinical Care, CC.
[FR Doc. 98-7031 Filed 3-17-98; 8:45 am]
BILLING CODE 4140-01-M
