98-5234. Medicare Program; HCFA Market Research for Providers and Other Partners  

  • [Federal Register Volume 63, Number 43 (Thursday, March 5, 1998)]
    [Notices]
    [Pages 10921-10927]
    From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
    [FR Doc No: 98-5234]
    
    
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    DEPARTMENT OF HEALTH AND HUMAN SERVICES
    
    Health Care Financing Administration
    [HCFA-1103-GN]
    
    
    Medicare Program; HCFA Market Research for Providers and Other 
    Partners
    
    AGENCY: Health Care Financing Administration (HCFA), HHS.
    
    ACTION: General notice with comment period.
    
    -----------------------------------------------------------------------
    
    SUMMARY: This notice seeks public comments on information needs of 
    Medicare risk contract health maintenance organizations (HMOs) and 
    competitive medical plans (CMPs) and communication strategies that 
    could improve the effectiveness and efficiency of the risk contract 
    program. Under section 4002 of the Balanced Budget Act of 1997, and 
    with the implementation of the Medicare+Choice program, all HMOs and 
    CMPs will contract with HFCA under requirements of the Medicare+Choice 
    program. The information sought in this notice will facilitate future 
    changes in the contracting program, as well as improve information 
    needs and communication strategies under the current risk program. 
    Respondents should prioritize issues raised in the preliminary research 
    and identify any additional areas of information needs and best 
    communication strategies.
        This initiative is one component of our overall effort to develop a 
    comprehensive communication strategy with Medicare providers and HMOs/
    CMPs and to develop innovative approaches that will assist all program 
    participants to obtain and use information in the most accessible and 
    effective manner. Preliminary research on the information needs of 
    Medicare risk contract HMOs and CMPs and effective communication 
    strategies has identified a number of areas in which we could provide 
    additional information and potential strategies for communicating that 
    information effectively.
    
    DATES: Written comments will be considered if we receive them at the 
    appropriate address, as provided below, no later than 5 p.m. on May 4, 
    1998.
    
    ADDRESSES: Mail written comments (one original and three copies) to the 
    following address: Health Care Financing Administration, Department of 
    Health and Human Services, Attention: HCFA-1103-GN, P.O. Box 26676, 
    Baltimore, MD 21207.
        If you prefer, you may deliver your written comments (one original 
    and three copies) to one of the following addresses:
    
    Room 309-G, Hubert H. Humphrey Building, 200 Independence Avenue, SW, 
    Washington, DC 20201, or
    Room C5-09-26, 7500 Security Boulevard, Baltimore, MD 21244-1850.
    
        Because of staffing and resource limitations, we cannot accept 
    comments by facsimile (FAX) transmission. In commenting, please refer 
    to file code HCFA-1103-GN. Comments received timely will be available 
    for public inspection as they are received, generally beginning 
    approximately 3 weeks after publication of a document, in Room 309-G of 
    the Department's offices at 200 Independence Avenue, SW., Washington, 
    DC, on Monday through Friday of each week from 8:30 a.m. to 5 p.m. 
    (phone: (202) 690-7890).
        Comments may also be submitted electronically to the following e-
    mail address: [email protected] E-mail comments must include the 
    full name and address of the sender and must be submitted to the 
    referenced address in order to be considered. All comments must be 
    incorporated in the e-mail message because we may not be able to access 
    attachments. Electronically submitted comments will also be available 
    for public inspection at the Independence Avenue address above.
    
    FOR FURTHER INFORMATION CONTACT: Sherry Terrell (410) 786-6601.
    
    SUPPLEMENTARY INFORMATION:
    
    I. Background
    
        Section 1876 of the Social Security Act (the Act) authorizes 
    Medicare payment to health maintenance organizations (HMOs) and 
    competitive medical plans (CMPs) that contract with HCFA to furnish 
    covered services to Medicare beneficiaries. For purposes of
    
    [[Page 10922]]
    
    this notice the term HMO includes both CMPs and HMOs. To apply for and 
    be approved to operate as a Medicare risk contractor, HMOs must be 
    licensed in the State in which they operate and have at least 5,000 
    commercial members. Most HMOs that have applied for Medicare contracts 
    have at least several years of experience managing commercial 
    enrollments and existing operational systems in place. Even for HMOs 
    with many years of experience, however, applying for a Medicare risk 
    contract may require substantial investments of staff time and 
    significant costs. Our requirements for participation, the extent of 
    our oversight of risk contracts, and ongoing interaction between the 
    HMO and HCFA are generally much greater than HMOs experience in 
    obtaining and maintaining State licensure and in serving commercial 
    clients.
        Because of these different requirements, information and 
    communication processes between the HMO and HCFA are an important 
    component of the Medicare risk contracting program. HMOs that are 
    applying for Medicare risk contracts need information and guidance in 
    understanding our requirements in order to ensure that their 
    operational systems and approach to Medicare contracting meets those 
    requirements. Once approved and operational, risk contract HMOs have 
    ongoing needs for information and communication with us in order to 
    operate successfully and to remain in compliance with our standards.
        Our information comes from a number of different sources, including 
    Peer Review Organizations (PROs) and other contractors, who are 
    responsible for specific operational functions.
        HMOs are responsible for obtaining, understanding, and integrating 
    into their operations the information available from all these sources 
    and for seeking clarification of specific aspects of the risk contract 
    process, when necessary. Table 1 summarizes the major areas of 
    responsibility for providing information and ongoing communication with 
    risk contract HMOs for each of these information sources.
    
                       Table 1.--HCFA Information Sources                   
    ------------------------------------------------------------------------
                Source                     Information responsibility       
    ------------------------------------------------------------------------
    HCFA Central Office..........  Legal, regulatory, and financial issues. 
                                   Payment Process.                         
                                   Accretion/Deletion Process.              
                                   Application.                             
                                   Site Visit.                              
    HCFA Regional Office.........  Operational requirements/review.         
                                   Review marketing materials and other     
                                    beneficiary communications.             
                                   Monitoring site visits and follow-up     
                                    retroactive enrollments.                
    Peer Review Organizations....  Communications on cooperative quality    
                                    improvement projects.                   
                                   Investigation and follow-up of           
                                    beneficiary complaints and non-coverage 
                                    notices.                                
    Other Contractors              Coverage decisions (for example, local   
     Intermediaries and Carriers.   carriers medical review policies).      
                                   Payment rates for out-of-area services.  
    CHDR.........................  Health dispute resolution.               
    NCQA.........................  Receive HEDIS.                 
    ACR Review...................  Review completeness ACR submission.      
    ------------------------------------------------------------------------
    
    II. The Application Process
    
        Undertaking a Medicare risk contract requires that HMOs address a 
    number of issues that are different from their commercial enrollment 
    and service delivery processes. The differences between the experience 
    of HMOs in operating a commercial HMO based on employer contracts and 
    the requirements for a Medicare risk contract makes it likely that an 
    HMO beginning the Medicare risk application process will obtain 
    assistance from some source that has prior experience in Medicare risk 
    contracting. For HMOs that are part of a national chain that has other 
    Medicare risk contracts, that experience may come from a group in the 
    corporate office of the chain. Other HMOs may hire an individual with 
    prior Medicare risk contract experience to lead the application and 
    implementation processes. Many HMOs hire consulting firms with Medicare 
    risk contract experience to guide them through the process of applying 
    and to assist in preparation of the application.
        If requested, we will provide information to clarify requirements. 
    Establishing the correct lines of communication early in the process is 
    essential to the HMO's ability to develop a successful Medicare 
    application.
    
    A. Ongoing Operations
    
        Once we have approved the application submitted by the HMO, 
    implementation and ongoing operations of the Medicare risk plan 
    requires continuing interaction and information exchange between the 
    HMO and HCFA. We have specific responsibilities with respect to 
    communication with the HMO. We delegate some of our responsibilities 
    for quality assurance to PROs that work directly with the HMOs. We also 
    use contractors to handle some functions; for example, we contract for 
    Adjusted Community Rating (ACR) review services and this contractor 
    deals directly with each HMO to obtain information and clarify 
    submissions before completing a preliminary review and forwarding the 
    ACR submissions to us for approval. In addition, HMOs require 
    information from intermediaries and carriers to coordinate coverage 
    decisions and to pay out-of-area providers. HMOs also must work with 
    the Center for Health Dispute Resolution (CHDR) on reconsideration.
        The operational Medicare risk HMO maintains close communication 
    with us on an ongoing or periodic basis for the following functions and 
    requirements:
         Marketing Materials and Plans. The HMO must obtain advance 
    approval of any materials that will be used to market to, or 
    communicate with, Medicare beneficiaries.
         Enrollment and Disenrollment. The HMO submits monthly 
    lists of new enrollees and disenrolled members to our data system 
    either directly or through a contractor (for example, CompuServe) that 
    we use to determine payment. Discrepancies require resolution that 
    involve interaction between the HMO and HCFA.
         Quality Assurance. The HMO must provide information to 
    HCFA Central and Regional Offices and may
    
    [[Page 10923]]
    
    participate in quality assurance and quality improvement initiatives 
    that we have developed with the designated PRO in its area. Beginning 
    in 1997, HMOs must provide HEDIS data to us, through our 
    contractor, the National Committee for Quality Assurance (NCQA); and 
    participate in the Consumers Assessments of Health Plans Study (CAHPS) 
    survey of Medicare beneficiaries. Working with the HMO staff, the PRO 
    also follows up with HMO member complaints, grievances, and appeals. We 
    can also request corrective action plans for quality related issues and 
    monitor compliance.
         Financial. Annually, the HMO must prepare financial 
    projections and analyses to support the benefit package and premiums 
    that will be offered to Medicare beneficiaries. We currently use a 
    contractor to initiate the ACR review process and to work with the HMOs 
    to clarify components of the HMO's submission. Our final review and 
    approval process may involve further requests for information and 
    clarification.
         New Regulations and Changes in Regulations. We develop new 
    regulations based on legislation and make revisions in existing 
    regulations. In some cases, the HMOs are asked to provide information 
    necessary for the development of new regulations and to provide data, 
    information, or comments on these regulations while in the 
    developmental stage. The final regulation is then published in the 
    Federal Register. If necessary, we may provide clarification and 
    elaboration of the intent and operational implications of the new 
    regulation.
         Ongoing Monitoring and Reporting. Medicare HMOs are 
    responsible for regular reporting to us. Site visits to each HMO are 
    conducted bi-annually by our staff. The site visits are comprehensive 
    in nature and normally include review of every operational area of the 
    HMO. Following the site visit, we notify the HMO of any areas in which 
    deficiencies were identified and ask it to prepare a corrective action 
    plan. We will provide direction to other entities with which the HMOs 
    communicate.
    
    B. Preliminary Research
    
        In discussions with several Medicare risk contract HMOs, PROs, and 
    others, we have identified a preliminary list of information needs that 
    are not currently being fully met. These information items are 
    summarized in Table 2 for HMOs in the application process and in Table 
    3 for operational Medicare risk contract HMOs.
    
        Table 2.--Additional Information That Would be Useful During the    
                               Application Period                           
    ------------------------------------------------------------------------
                                                                            
    ------------------------------------------------------------------------
    A. Basic information on         HCFA manuals;                   
     Medicare and operational       Operational Policy Letters      
     information on risk            (OPLs);                                 
     contracting, including--       Transmittal Letters;            
                                    Guidelines and regulations, such
                                    as National Marketing Guidelines, and   
                                    Physician Incentive Plan regulations.   
                                    Organizational structure of     
                                    HCFA.                                   
                                    Informing applicants of the     
                                    duration of the application review      
                                    process and providing a contact person  
                                    for the review.                         
                                    Informing applicants when there 
                                    is a delay in the process, and of the   
                                    reason for the delay.                   
    B. Sources of information,      Published documents, with a     
     including:                     brief description of contents, and      
                                    instructions on how to obtain them and; 
                                    Names of contacts, by           
                                    operational area, with e-mail addresses 
                                    and telephone numbers.                  
    C. Information and data,        Medicare utilization statistics,
     including:                     by geographic area;                     
                                    Information on studies conducted
                                    by, or supported by, HCFA on managed    
                                    care quality, outcomes, utilization     
                                    patterns, special population needs, and 
                                    ``best practices'';                     
                                    Results of quality of care      
                                    studies and outcomes surveys, by area of
                                    country and type of facility;           
                                    Quality measurement by hospital 
                                    and skilled nursing facility (SNF), to  
                                    assist in recruiting quality facilities 
                                    for the provider networks;              
                                    Regulations affecting HMOs,     
                                    hospitals, physicians, and other        
                                    providers;                              
                                    Listings of Diagnosis-Related   
                                    Group (DRG)-exempt facilities; and,     
                                    Physician fee schedules and DRG 
                                    payment rates for hospitals.            
    ------------------------------------------------------------------------
    
    
      Table 3.--Information Wanted/Needed by Medicare Risk Contractor HMOs  
    ------------------------------------------------------------------------
                                                                            
    ------------------------------------------------------------------------
    A. Upon Contract Award:                                                 
        Operational Information..   Provide a basic package of      
                                    materials (interviewees suggested that  
                                    this occur during the application       
                                    process).                               
                                    Provide written advice on key   
                                    set-up issues, such as expected         
                                    interactions with PROs, CHDR, local     
                                    carriers and intermediaries;            
                                    availability of use of MCCOY,           
                                    CompuServe, and/or Litton; systems and  
                                    reporting requirements and the format in
                                    which they must be provided.            
    B. Operational Information:                                             
        1. Carrier and              Provide clearer examples of what
         Intermediary.              services and procedures are covered, as 
                                    determined by local carriers and fiscal 
                                    intermediaries, especially for          
                                    controversial medical areas.            
                                    Provide appropriate local       
                                    prevailing physician Medicare fee       
                                    schedules to determine reimbursement of 
                                    out-of-area care.                       
        2. Accretion and Deletion   Provide a complete and accurate 
         Process.                   listing of codes used in reports, such  
                                    as Reply Listings and Exception Detail; 
                                    include accurate and current            
                                    institutional status code on Special    
                                    Reply.                                  
                                    Label cumulative 6-month report 
                                    with start and end dates and disseminate
                                    the anticipated release schedule.       
                                    Enable Litton/CompuServe to     
                                    provide corrected information with the  
                                    list of errors. Presently, HMOs have to 
                                    look up the information although Litton/
                                    CompuServe have the information         
                                    available.                              
                                    Develop industry standards and  
                                    methodology for calculation of voluntary
                                    disenrollment rates.                    
                                    Summarize changes made in       
                                    manuals given to plans on an annual     
                                    basis.                                  
        3. Marketing.............   Inform HMOs on a regular basis  
                                    on the status of marketing materials in 
                                    the review process.                     
    
    [[Page 10924]]
    
                                                                            
        4. ACR Process...........   Provide detailed information on 
                                    the ACR review process, including       
                                    delineation of rationale for steps and  
                                    the detail behind each step.            
                                    Provide the methodology for how 
                                    study factors are derived.              
                                    Provide a description of how    
                                    capitation rates are developed and      
                                    calculated.                             
                                    Proved explicit instructions up-
                                    front on the information HMOs must      
                                    submit, including the information       
                                    requirements of reviewers.              
                                    Provide explicit directions for 
                                    how ACR information should be formatted 
                                    (for example, using LOTUS-DOS).         
                                    Provide acceptable and          
                                    unacceptable data sources and           
                                    methodologies.                          
                                    Publish alternative             
                                    ``recommended'' studies.                
                                    Provide guidelines for Medicare 
                                    risk point of service premium           
                                    calculations.                           
                                    Provide national demographic    
                                    cost factors for utilization in the APR.
                                    Inform HMOs on a regular basis  
                                    of the status of ACR submissions in the 
                                    review process.                         
        5. Quality Improvement      Release benchmark data (for     
         (QI).                      example, congestive heart failure and   
                                    percentage of Medicare beneficiaries on 
                                    ACE inhibitors) and access measures (for
                                    example, sentinel events, such as       
                                    inpatient admission that should not     
                                    occur if quality ambulatory care is     
                                    provided).                              
                                    Provide, under the              
                                    HEDIS 3.0 (Health Plan        
                                    Employer Data and Information Set),     
                                    information to HMOs.                    
                                    Develop clearer standards and   
                                    reviewer guidelines for Quality         
                                    Improvement studies.                    
                                    Disseminate CHDR and Beneficiary
                                    Information Tracking System (BITS)      
                                    reports to all plans.                   
        6. Other.................   Provide information on our      
                                    organizational structure and key        
                                    contacts, by operational area, with e-  
                                    mail addresses and telephone numbers.   
                                    Provide information on          
                                    conferences where staff are scheduled to
                                    discuss specific issues.                
                                    Provide information about       
                                    activities and new initiatives such as  
                                    the Reengineering Application and       
                                    Monitoring (RAM) initiative on an on-   
                                    going basis.                            
                                    Inform HMOs when staff will be  
                                    out of the office, and identify a back- 
                                    up person in his or her absence.        
                                    Provide guidelines for          
                                    coordination of dual eligibles and how  
                                    best to serve the special needs         
                                    populations.                            
                                    Disseminate to HMOs any         
                                    information disseminated to other       
                                    participants in Medicare risk program,  
                                    for example, hospitals, physicians,     
                                    beneficiaries.                          
    ------------------------------------------------------------------------
    
        A number of information process issues have also been identified in 
    these limited preliminary discussions. Process issues relate to 
    timeliness and completeness of information that we provide to Medicare 
    risk contract HMOs and to consistency of the information provided. A 
    summary of process issues raised in these preliminary discussions is 
    provided in Table 4.
    
     Table 4.--Information Process Issues and Suggestions Raised by HMOs and
                               Other Interviewees                           
    ------------------------------------------------------------------------
                                                                            
    ------------------------------------------------------------------------
    A. Updated and Revised HCFA                                             
     Materials:                                                             
                                    Revised, updated, and indexed   
                                    HMO/CMP Manual.                         
                                    Revise applications to          
                                    explicitly state requirements.          
                                    Establish clean copies of       
                                    background materials; update as         
                                    necessary; and tab.                     
    B. Improve Timeliness of                                                
     Communications Relative to                                             
     HMO Operational                                                        
     Requirements:                                                          
        1. Accretion and Deletion   Improve timeliness and accuracy 
         Issues.                    of information and data exchanged       
                                    between Social Security Administration, 
                                    HCFA, and authorized vendors.           
                                    Improve timeliness, accuracy,   
                                    and exchange of data used to determine  
                                    specific categories of beneficiaries.   
                                    Review Reply Listing and        
                                    Exception Detail codes for accuracy,    
                                    currency, and completeness prior to     
                                    disseminating.                          
                                    Change timing of Reply Listing  
                                    to be 1 week earlier.                   
                                    Disseminate DRG tape timely.    
                                    Communicate changes affecting   
                                    Medicare claims process timely;         
                                    summarize changes in one place.         
        2. Payment Issues........   Inform HMOs as soon as an       
                                    overpayment or underpayment is          
                                    discovered or suspected.                
        3. Dissemination of         Disseminate OPLs as we release  
         Operational Policy         or receive them.                        
         Letters (OPLs).                                                    
        4. Timeliness of            Allow sufficient time for HMOs  
         Communications and         to implement changes in operational     
         Responses.                 procedures and information systems when 
                                    issuing policies, regulations, and/or   
                                    guidelines.                             
                                    Strive to have structure in     
                                    place prior to implementation of        
                                    polices, regulations, and/or guidelines.
                                    Provide information to HMOs, at 
                                    regular intervals, as new approaches are
                                    being developed.                        
                                    Schedule the Annual Renewal     
                                    Process earlier in the year.            
        5. HMOs' Ability to Reach   Provide to HMOs a list of staff 
         HCFA Staff.                who have specific responsibility for    
                                    specific HMO related functions and      
                                    issues.                                 
                                    Establish standards for         
                                    timeliness of response.                 
                                    Increase the number of staff or 
                                    streamline communication process and    
                                    information transmittal mechanisms to   
                                    improve timeliness of response.         
        6. Bi-Annual Review......   Allow sufficient time for HMOs  
                                    to implement corrective action plan, to 
                                    demonstrate change, prior to re-        
                                    auditing.                               
    C. Consistency and                                                      
     Coordination:                                                          
                                    Assign to the HMO a specific    
                                    contact person to coordinate all        
                                    activities and to provide clarification 
                                    to questions and problems.              
                                    Assign specific staff to resolve
                                    inquiries and problems related to their 
                                    specific topic areas.                   
    
    [[Page 10925]]
    
                                                                            
                                    Identify a ``point'' person to  
                                    answer questions about the status of the
                                    development of new, and the updating of 
                                    existing, policies or regulations.      
    D. Simplifying Information                                              
     Processes and Requirements:                                            
        1. Designating HMO-         Allow HMOs to designate an HMO- 
         specific and Corporate     specific and corporate liaison.         
         Medicare Liaisons.         Carbon copy designated Medicare 
                                    liaison on all communications.          
        2. Streamline Application   Streamline application process  
         Process.                   to be ``less paper bound'' and more real-
                                    time activity.                          
                                    Designate appropriate           
                                    ``boilerplate'' sections of the         
                                    application.                            
        3. Real-Time, On-Line       Strive to make Medicare         
         Medicare Beneficiary       beneficiary eligibility a real-time, on-
         Eligibility.               line activity.                          
                                    Allow HMOs to maintain system   
                                    logs for documentation.                 
        4. Streamline Marketing     Institute a national ``use and  
         Approval Process.          file'' policy.                          
    E. Coordination with                                                    
     Contractors:                                                           
                                    Provide sufficient training to  
                                    our contractors and reviewers who       
                                    perform functions, such as the ACR      
                                    review, PRO review, and on-site quality 
                                    monitoring before allowing such agents  
                                    to perform these functions.             
                                    Improve communication between   
                                    HCFA, the PROs, and CHDR; clarify       
                                    respective roles of HCFA, PROs, CHDR,   
                                    and HMOs.                               
    ------------------------------------------------------------------------
    
        In addition, a number of potential ways that we could communicate 
    information to Medicare risk contract HMOs has been identified. It is 
    likely that the most effective communication strategies may be 
    different for Medicare risk HMOs with different characteristics and 
    that we may want to develop multiple communication strategies to ensure 
    that information is provided appropriately to all Medicare HMOs. Table 
    5 describes communication strategies that we have identified during 
    preliminary discussions with program participants.
    
                   Table 5.--Summary of Major Recommendations               
    ------------------------------------------------------------------------
                                                                            
    ------------------------------------------------------------------------
    A. Communication Strategy:                                              
        1. Written Materials.....   Written materials should be     
                                    clear and complete; changes made to     
                                    updated policies, regulations, and      
                                    manuals should be explicit.             
                                    Materials should be organized to
                                    ensure that all written materials on a  
                                    specific topic are available in one     
                                    place and/or are cross-referenced with  
                                    other related materials.                
                                    One contact point should be     
                                    designated for HMOs to identify and     
                                    request all written materials that are  
                                    available. This could be on the HCFA    
                                    Website, with a dedicated e-mail address
                                    or an 800 number specifically for       
                                    ordering written materials.             
                                    We should move towards providing
                                    timely written responses to outstanding 
                                    inquiries and issues currently answered 
                                    verbally. Currently, HMOs find the need 
                                    to maintain extensive documentation of  
                                    verbal communications. The use of e-mail
                                    would facilitate this.                  
                                    Currently, HMOs believe that    
                                    they are not well informed of the status
                                    of our various activities (not all HMOs 
                                    are members of the American Association 
                                    of Healthcare Plans (AAHP) or have      
                                    access to outside counsel or government 
                                    affairs programs in Washington, D.C.)   
                                    and it is easy to lose track of the     
                                    initiatives over time because of        
                                    sporadic communications.                
                                    We should create and disseminate
                                    a newsletter which could provide timely 
                                    and concise information on our          
                                    activities, such as initiatives,        
                                    demonstrations, and pilot programs, as  
                                    well as the status of regulatory        
                                    developments, that may offer HMOs       
                                    opportunities to participate or may     
                                    affect their operations.                
                                   --Most HMOs would be willing to pay to   
                                    receive a newsletter that provided them 
                                    with information and understanding of   
                                    our initiatives and regulations.        
        2. Verbal Communication,    HMOs would like one person      
         by Telephone and In-       assigned to serve as their contact      
         Person.                    person for the coordination of all      
                                    activities and for seeking clarification
                                    to questions.                           
                                    We should update our voice mail 
                                    to indicate absences, and designate an  
                                    appropriate back-up person with the     
                                    authority to answer questions.          
                                    We should set up a telephone    
                                    hotline that HMOs could access to       
                                    receive clarification and consistent    
                                    answers to specific regulatory or       
                                    operational issues.                     
                                    We should develop a fax-on-     
                                    demand service to provide up-to-date    
                                    information on hot topics, as the Agency
                                    for Health Care Policy and Research and 
                                    provider associations have done.        
        3. E-mail and Electronic    Many HMOs would prefer e-mail   
         Data Transfers.            communication to verbal communications. 
                                    E-mail would facilitate transmittal of  
                                    questions and responses that are        
                                    currently being handled by telephone and
                                    would produce written documentation of  
                                    the issue discussed and guidance        
                                    received.                               
                                    HMOs would like us to make      
                                    beneficiary eligibility a real-time, on-
                                    line activity that would improve the    
                                    timeliness and accuracy of our data and 
                                    enable Medicare beneficiaries to be     
                                    enrolled sooner. They would like to be  
                                    able to show a log for documentation    
                                    rather than paper copies in a file.     
                                    We should move towards accepting
                                    the electronic file transfer of draft   
                                    marketing materials. This procedure     
                                    would permit us to make changes directly
                                    in the document, and return them to the 
                                    HMOs in a timely manner, and produce    
                                    documentation of comments and approval. 
                                    HMOs support our collection of  
                                    ACRs on-line, noting this was a pilot   
                                    project in 1996 that will be mandatory  
                                    in 1997. However, not all plans received
                                    the relevant documentation or received  
                                    it after their ACRs had been submitted. 
                                    Some HMOs attempting the electronic     
                                    submission were unsuccessful in doing   
                                    so, because of the system freezing or   
                                    designated passwords not working. HMOs  
                                    believe strongly that, before making a  
                                    new procedure mandatory, we should first
                                    test the system to ensure it works and  
                                    then disseminate the information in a   
                                    timely manner prior to implementation.  
                                    Implement a mechanism(s) for    
                                    systematically tracking various HMO     
                                    materials in review. Most useful to be  
                                    able to track are:                      
    
    [[Page 10926]]
    
                                                                            
                                       Applications and Service Area        
                                    Expansions; Review of Marketing         
                                    Materials; and ACR filings.             
        4. HCFA Website..........  HMOs would like to see us expand the     
                                    amount of information available through 
                                    the HCFA Website, and develop a process 
                                    for posting information on a more       
                                    routine and timely basis (within 1 to 2 
                                    weeks of release). Increased posting of 
                                    materials on the HCFA Website would     
                                    reduce our burden in copying and mailing
                                    requested materials. Materials that the 
                                    HMOs would like made available through  
                                    the website are--                       
                                    OPLs--the complete catalog of   
                                    OPLs be made available on the Internet; 
                                    at a minimum, HMOs would like a         
                                    comprehensive index of available OPLs by
                                    subject area;                           
                                    General information about HCFA, 
                                    including conferences where staff will  
                                    be speaking and a directory of staff by 
                                    responsibility for specific areas and   
                                    issues, with telephone numbers and e-   
                                    mail addresses;                         
                                    Routine HCFA reports; and       
                                    relevant statistics and data. Specific  
                                    examples of reports and data cited      
                                    include--                               
                                   --Medicare/Medicaid Sanction reports,    
                                    which some plans currently receive in   
                                    hard copy once a year;                  
                                   --CHDR and BITS reports, and analysis of 
                                    disenrollment patterns;                 
                                   --OSCAR-3 reports, which contain         
                                    information that HMOs find helpful and  
                                    an added value in credentialing SNFs for
                                    inclusion in provider network;          
                                   --List of participating providers;       
                                   --Local fee schedules and DRGs; and      
                                   --Messages sent through MCCOY, our       
                                    Managed Care Option Information on-line 
                                    data base system, because data          
                                    processors are not the appropriate staff
                                    to receive these.                       
                                   --Some HMOs indicated that they would be 
                                    willing to pay a fee to access reports  
                                    on-line through a password system.      
        5. CD-ROMs...............   CD-ROMs of HCFA manuals should  
                                    be updated to be compatible with the    
                                    Windows program rather than just DOS. We
                                    should consider selecting a standard    
                                    word processing program in which to     
                                    publish reports and data. Currently,    
                                    HMOs are dealing with unformatted, and  
                                    sometimes unusable, ASCII files.        
                                    OPLs should also be made        
                                    available on a CD-ROM.                  
    B. Conferences and Training:                                            
                                   Given the emergence of new Medicare risk 
                                    contractors and the use of consultants, 
                                    some HMOs believe we should offer the   
                                    following courses and seminars to       
                                    current and potential risk contractors: 
                                    A basic course on Medicare and  
                                    the risk contracting program for        
                                    inexperienced organizations that are    
                                    considering applying for a contract.    
                                    An Application Preparation      
                                    seminar explaining the various sections 
                                    of the application (such as, enrollment 
                                    and disenrollment, grievances and       
                                    appeals, coverage issues, and marketing 
                                    materials) and addressing frequently    
                                    asked questions. This presentation would
                                    allow us to more efficiently deliver    
                                    information that is repeated to many of 
                                    the HMOs during various points of the   
                                    application process.                    
                                    A course for risk contractors   
                                    discussing the operational and          
                                    regulatory aspects of risk contracting. 
                                   --We should require that potential       
                                    applicants attend a seminar series prior
                                    to being able to submit an application. 
                                    Forums with plans and advocacy  
                                    groups on new regulations or new        
                                    interpretations of regulations, or new  
                                    policies such as HEDIS/CAHPS, 
                                    enrollment and payment, and physician   
                                    incentive plan regulations are very     
                                    helpful to HMOs.                        
                                   --HMOs would like us to continue offering
                                    such seminars and, to the extent        
                                    possible, expand their use.             
                                   --The seminars should be offered in a    
                                    timely manner to consider the           
                                    operational impacts on HMOs.            
                                    Periodic Meetings. The HMOs     
                                    would like us to conduct meetings on a  
                                    regular basis, such as quarterly, that  
                                    bring together risk Medicare contractors
                                    to discuss issues affecting all HMOs and
                                    to conduct question and answer sessions.
                                    These sessions would allow us to be     
                                    aware of issues and concerns to HMOs, as
                                    well as HMOs to be aware of our         
                                    perspective.                            
                                    Also, our staff who deal        
                                    directly with Medicare risk contractors 
                                    would benefit from a structured training
                                    program that would enable them to       
                                    understand Medicare risk contracting    
                                    rules and regulations and HMO           
                                    operations, including monitoring of     
                                    compliance.                             
                                   --Structured training could include      
                                    direct observation of plan operations to
                                    witness the sophistication of some      
                                    operational aspects.                    
                                   --We may also want to consider having our
                                    reviewers attend the NCQA ``Building    
                                    Blocks'' sessions, as well as having at 
                                    least one representative from each      
                                    Regional Office attend AAHP's annual    
                                    Medicare/Medicaid conference that       
                                    highlights industry-wide concerns.      
    ------------------------------------------------------------------------
    
    III. Discussion
    
        Under section 4002 of the Balanced Budget Act of 1997 (BBA) (Pub. 
    L. 105-33), and with the implementation of the Medicare+Choice program, 
    all HMOs and CMPs will contract with us under requirements of the 
    Medicare+Choice program. Our preliminary discussions of information 
    needs, information process, and communication strategies have produced 
    a significant number of issues that will be considered in the 
    development of our Medicare risk contract HMO communication strategy. 
    Although the preliminary research was conducted before the BBA, the 
    results are applicable to the Medicare+Choice program. However, since 
    only a relatively small number of HMOs and other organizations have 
    participated in
    
    [[Page 10927]]
    
    this preliminary process, we are seeking additional comments and 
    suggestions on these issues. Respondents should prioritize issues 
    raised in the preliminary research and identify additional areas of 
    information needs and communication strategies. In addition, it would 
    be useful to obtain comments on those issues that would be most likely 
    to improve the effectiveness and efficiency of the Medicare risk 
    contract program in order to establish priorities and develop a program 
    to implement the communication strategy. This notice seeks comments and 
    suggestions related to these issues, that we may use to develop and 
    refine communications with Medicare risk contract HMOs.
    
    IV. Regulatory Impact Statement
    
        We have examined the impacts of this notice as required by 
    Executive Order 12866 and the Regulatory Flexibility Act (Public Law 
    96-354). Executive Order 12866 directs agencies to assess all costs and 
    benefits of available regulatory alternatives and, when regulation is 
    necessary, to select regulatory approaches that maximize net benefits 
    (including potential economic, environmental, public health and safety 
    effects; distributive impacts; and equity). The Regulatory Flexibility 
    Act (RFA) requires agencies to analyze options for regulatory relief 
    for small businesses. Most HMOs are small entities, either by nonprofit 
    status or by having revenues of $5 million or less annually. For 
    purposes of the RFA, HMOs are considered small entities.
        Section 1102(b) of the Social Security Act requires us to prepare a 
    regulatory impact analysis for any rule that may have a significant 
    impact on the operations of a substantial number of small rural 
    hospitals. Such an analysis must conform to the provisions of section 
    603 of the RFA. For purposes of section 1102(b) of the Act, we define a 
    small rural hospital as a hospital that is located outside a 
    metropolitan Statistical Area and has fewer than 50 beds.
        Preliminary research on the information needs of Medicare risk 
    contract HMOs and effective communication strategies has identified a 
    number of areas in which we could provide additional information to 
    HMOs and has identified potential strategies for communicating that 
    information more effectively. The purpose of this notice is to seek 
    public comments on the information needs of Medicare risk contract HMOs 
    and communication strategies that could improve the effectiveness and 
    efficiency of the risk contract program. For these reasons, we are not 
    preparing an analysis for either the RFA or section 1102(b) of the Act 
    because we have determined, and we certify, that this notice would not 
    have a significant impact on a substantial number of small entities or 
    a significant impact on the operations of a substantial number of small 
    rural hospitals.
        In accordance with the provisions of Executive Order 12866, this 
    notice was not reviewed by the Office of Management and Budget.
    
    V. Response to Comments
    
        Because of the large number of items of correspondence we normally 
    receive on Federal Register documents published for comment, we are not 
    able to acknowledge or respond to them individually. We will consider 
    all comments we receive by the date and the time specified in the DATES 
    section of this preamble, and, if we proceed with a subsequent 
    document, we will respond to the comments in that document.
    
    (Catalog of Federal Domestic Assistance Program No. 93.773, 
    Medicare--Hospital Insurance Program)
    
        Dated: November 26, 1997.
    Nancy-Ann Min DeParle,
    Administrator, Health Care Financing Administration.
    [FR Doc. 98-5234 Filed 3-4-98; 8:45 am]
    BILLING CODE 4120-01-P
    
    
    

Document Information

Published:
03/05/1998
Department:
Health Care Finance Administration
Entry Type:
Notice
Action:
General notice with comment period.
Document Number:
98-5234
Dates:
Written comments will be considered if we receive them at the
Pages:
10921-10927 (7 pages)
Docket Numbers:
HCFA-1103-GN
PDF File:
98-5234.pdf