96-9220. Submission to OMB for Review; Comment Request

[Federal Register Volume 61, Number 73 (Monday, April 15, 1996)]
[Notices]
[Page 16531]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-9220]



-----------------------------------------------------------------------


DEPARTMENT OF THE TREASURY

Submission to OMB for Review; Comment Request

March 13, 1996.
    The Department of Treasury has submitted the following public 
information collection requirement(s) to OMB for review and clearance 
under the Paperwork Reduction Act of 1980, Public Law 96-511. Copies of 
the submission(s) may be obtained by calling the Treasury Bureau 
Clearance Officer listed. Comments regarding this information 
collection should be addressed to the OMB reviewer listed and to the 
Treasury Department Clearance Officer, Department of the Treasury, Room 
2110, 1425 New York Avenue, NW., Washington, DC 20220.
    Special Request: In order to conduct the survey described below in 
April 1996, the Department of Treasury is requesting Office of 
Management and Budget (OMB) review and approve this information 
collection by March 13, 1996. To obtain a copy of this survey, please 
contact IRS Clearance Officer at the address listed below.

Internal Revenue Service (IRS)

    OMB Number: 1545-1432.
    Project Number: PC:V 96-003-G.
    Type of Review: Revision.
    Title: Point-of Contact Pilot (FY 1996).
    Description: The Core Business System for Value Tracking has 
developed a data gathering instrument to be used by front-line 
employees immediately concluding their interaction with the taxpayer. 
In 1995, Value Tracking tested several versions of the checksheet and 
methodological approaches to collecting the data. As a result, Value 
Tracking developed one standardized checksheet, an a uniform collection 
methodology (structured interviewing, with questions on the checksheet. 
The objectives of the data collection is to determine what aspects of 
the products created problems for taxpayers; what aspects they liked 
about the product; their overall satisfaction rating of the product; 
and their suggestions for improvement. Value Tracking will use the 
checklist as a qualitative data gathering instrument.
    Respondents: Individuals or households.
    Estimated Number of Respondents: 10,800.
    Estimated Burden Hours Per Respondent: 2 minutes.
    Frequency of Response: Other.
    Estimated Total Reporting Burden: 360 hours.

Clearance Officer: Garrick Shear [phone], Internal Revenue 
Service, Room 5571, 1111 Constitution Avenue, N.W., Washington, DC 
20224
OMB Reviewer: Milo Sunderhauf [phone], Office of Management and 
Budget, Room 10226, New Executive Office Building, Washington, DC 20503
Lois K. Holland,
Departmental Reports Management Officer.
[FR Doc. 96-9220 Filed 4-12-96; 8:45 am]
BILLING CODE 4830-01-P