97-10398. Proposed Collection: Comment Request

[Federal Register Volume 62, Number 77 (Tuesday, April 22, 1997)]
[Notices]
[Page 19622]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-10398]



[[Page 19622]]

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NATIONAL SCIENCE FOUNDATION


Proposed Collection: Comment Request

    Title of Proposed Collection: NSF Surveys to Measure Customer 
Service Satisfaction.
    In compliance with the requirement of Section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995 for opportunity for public comment on 
proposed data collection projects, the National Science Foundation 
(NSF) will publish periodic summaries of proposed projects. This 
material is being submitted for OMB review with no changes. To request 
more information on the proposed project or to obtain a copy of the 
data collection plans and instruments, call the NSF Clearance Officer 
on [phone] x2010.
    Comments are invited on (a) whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Agency, including whether the information shall have practical 
utility; (b) the accuracy of the Agency's estimate of the burden of the 
proposed collection of information; (c) ways to enhance the quality, 
utility, and clarity of the information on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.
    Proposed Project: On September 11, 1993, President Clinton issued 
Executive Order 12862, ``Setting Customer Service Standards,'' which 
calls for Federal agencies to provide service that matches or exceeds 
the best service available in the private sector. Section 1(b) of that 
order requires agencies to ``survey customers to determine the kind and 
quality of services they want and their level of satisfaction with 
existing services.'' The National Science Foundation (NSF) has an 
ongoing need to collect information from its customer community 
(primarily individuals and organizations engaged in science and 
engineering research and education) about the quality and kind of 
services it provides and use that information to help improve agency 
operations and services.
    Burden on the Public: The burden on the public will change 
according to the needs of each individual customer satisfaction survey, 
however, each survey is estimated to take approximately 30 minutes per 
response.
    Send comments to Gail A. McHenry, Reports Clearance Officer, 
National Science Foundation, 4201 Wilson Boulevard, Suite 245, 
Arlington, Virginia 22230. Written comments should be received within 
60 days of the date of this notice.

    Dated: April 17, 1977.
Herman G. Fleming,
Reports Officer.
[FR Doc. 97-10398 Filed 4-21-97; 8:45 am]
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