[Federal Register Volume 62, Number 79 (Thursday, April 24, 1997)]
[Notices]
[Pages 20012-20013]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-10550]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Warren Grant Magnuson Clinical Center; Proposed Collection;
Comment Request; Customer and Other Partners Satisfaction Surveys
SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 for the opportunity for public
comment on the proposed data collection projects, the Warren Grant
Magnuson Clinical Center (CC), the National Institutes of Health, (NIH)
will publish periodic summaries of proposed projects to be submitted to
the Office of Management and Budget (OMB) for review and approval.
PROPOSED COLLECTION: Title: Customer and Other Partners Satisfaction
Surveys. Type of Information Collection Request: New request. Need and
Use of Information Collection: The information collected in these
surveys will be used by Clinical Center personnel: (1) To evaluate the
satisfaction of various Clinical Center customers and other partners
with Clinical Center services; (2) to assist with the design of
modifications of these services, based on customer input; (3) to
develop new services, based on customer need; and (4) to evaluate the
satisfaction of various Clinical Center customers and other partners
with implemented service modifications. These surveys will almost
certainly lead to quality improvement activities that will enhance and/
or streamline the Clinical Center's operations. The major mechanisms by
which the Clinical Center will request customer input is through
surveys and focus groups. The surveys will be tailored specifically to
each class of customer and to that class of customer's needs. Surveys
will either be collected as written documents, as faxed documents,
mailed electronically or collected by telephone from customers.
Information gathered from these surveys of Clinical Center customers
and other partners will be presented to, and used directly by, Clinical
Center management to enhance the services and operations of our
organization. Frequency of Response: The participants will respond
yearly.
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Affected public: Individuals and households; businesses and other for
profit, small businesses and organizations. Types of respondents: These
surveys are designed to assess the satisfaction of the Clinical
Center's major internal and external customers with the services
provided. These customers include, but are not limited to, the
following groups of individuals: Clinical Center patients, family
members of Clinical Center patients, visitors to the Clinical Center,
National Institutes of Health investigators, NIH intramural
collaborators, private physicians or organizations who refer patients
to the Clinical Center, volunteers, vendors and collaborating
commercial enterprises, small businesses, regulators, and other
organizations. The annual reporting burden is as follows:
Table 1.--Burden Estimate
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Time to
Estimated Expected complete Estimated
Customer Type of survey number to be response rate survey burden hours
surveyed (minutes)
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Clinical Center Patients...... Questionnaire/ 11,100 66% 20 2436.6
Telephone.
Family Members of Patients.... Questionnaire/ 8500 38% 10 533.3
Post-Card.
Visitors to the Clinical Questionnaire/ 3500 15% 10 87.5
Center. Post-Card.
Former physician employees and Electronic...... 650 35% 10 38.2
trainees.
Guest workers/Guest Electronic...... 950 60% 22 210
researchers.
Extramural collaborators...... Electronic...... 600 30% 15 45
Vendors and Collaborating Questionnaire/ 9500 17% 18 475
Commercial Enterprises. Fax-Back.
Professionals and Fax Back........ 9000 30% 28 1250
Organizations Referring
Patients.
Regulators.................... Fax Back........ 85 82% 19 22
Volunteers.................... Questionnaire... 850 58% 28 230
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Total..................... ................ .............. n=16,812 .............. 5,327.6
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Estimated costs to the respondents consists of their time; time is
estimated using a rate of $10.00 per hour for patients and the public;
$30.00 for vendors, regulators, organizations and $55.00 for health
care professionals. The estimated annual costs to respondents for each
year for which the generic clearance is requested is $72,894 for 1998,
$30,276 for 1999, and $24,531 for 2000. There are no capital costs,
operating costs and/or maintenance costs to report.
REQUESTS FOR COMMENTS: Written comments and/or suggestions from the
public and affected agencies are invited on one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proper performance of the functions of the Clinical
Center and the agency, including whether the information shall have
practical utility; (2) The accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (3) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (4) Ways to minimize the burden of the collection of information on
those who are to respond, including the use of automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
FOR FURTHER INFORMATION: To request more information on the proposed
project, to obtain a copy of the data collection plans and instruments,
or to submit comments, contact: Dr. David K. Henderson, Deputy Director
for Clinical Care, Warren G. Magnuson Clinical Center, National
Institutes of Health, Building 10, Room 2C 146, 9000 Rockville Pike,
Bethesda, Maryland 20892, or call non-toll free: (301) 496-3515, or e-
mail your request or comments, including your address to
dhenderson@cc.nih.gov.
COMMENTS DUE DATE: Comments regarding this information collection are
best assured of having their full effect if received within 60 days of
the date of this publication.
Dated: April 17, 1997.
Michael Goldrich,
Deputy Director, CC.
[FR Doc. 97-10550 Filed 4-23-97; 8:45 am]
BILLING CODE 4140-01-M
