[Federal Register Volume 63, Number 66 (Tuesday, April 7, 1998)]
[Notices]
[Pages 17016-17017]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-9028]
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DEPARTMENT OF THE INTERIOR
Bureau of Reclamation
Information Collection Activities Under OMB Review
agency: Bureau of Reclamation, Interior.
action: Notice of data collection submission.
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summary: In compliance with the Paperwork Reduction Act (44 U.S.C.
3501et seq.), this notice announces that the Information Collection
Request (ICR) abstracted below has been forwarded to the Office of
Management and Budget (OMB) for review and comment. The ICR describes
the nature of the information collection and its expected cost and
burden.
dates: Comments must be submitted on or before May 7, 1998.
addresses: Send comments regarding the burden estimate, or any other
aspect of the information collection, including suggestions for
reducing the burden, to the Office of Information and Regulatory
Affairs, Office of Management and Budget, Attention: Desk Officer for
the Department of the Interior, 725 17th Street, NW., Washington, DC
20503. A copy of your comments should also be directed to the Bureau of
Reclamation, D-7924, P.O. Box 25007, Denver, Colorado 80225-0007.
for further information contact: For further information or a copy of
the proposed collection of information, contact Gene Munson, Customer
Satisfaction Survey Coordinator, D-5200, Denver Federal Center, P.O.
Box 25007, Building 67, Denver CO 80225-0007, or at: (303) 445-2898.
supplementary information: Reclamation is prepared to collect
Reclamation-wide customer satisfaction information in support of
Executive Order (E.O.) 12862, and the Government Performance and
Results Act of 1993 (GPRA) requirements, and in pursuit of
Reclamation's mission: To manage, develop, and protect water and
related resources in an environmentally and economically sound manner
in the interest of the American people. Collection of Reclamation-wide
customer satisfaction information furthers our bureau's ability to
accomplish 3 essential mission objectives, which are driven by 16
strategies identified in our multi-year GPRA based strategic plan. As
part of the Business Practices and Productivity Mission Objective, the
Improve Customer Service strategy ensures that the highest quality
services are delivered and met through systematically obtaining
feedback from our customers.
The fiscal year 1998 data collection is the first assessment and
will establish a baseline of capabilities. The baseline data will be
used by Reclamation and its region and area offices to increase service
to customers. The initial assessment is the beginning of a process in
which other assessments will occur in support of required GPRA cycles,
identifying improvements over time. The data will enable Reclamation to
gauge its business practices in the areas of Reclamation administration
and management of its natural resources; contractual arrangements,
overhead cost containment, and revenues management; and maintain a
standard of quality for service delivery systems.
Collection of Information
Title: Reclamation-wide Customer Satisfaction Survey.
Type of Review: New.
Abstract: Reclamation is prepared to collect Reclamation-wide
customer service information in support of E.O. 12862 and the GPRA
requirements, and in pursuit of Reclamation's mission. Collection of
this information will further Reclamation's ability to establish
baseline data for use by Reclamation and its region and area offices to
ensure compliance with GPRA and its strategic planning goals as applied
to our customers. Additionally, Reclamation will benchmark the
collected data against best business practices in future years, to
further reengineer Reclamation's service delivery systems.
Affected Public: Individuals or households, businesses or other
for-profit, not for profit institutions, farms, Federal, state, local,
and tribal governments in the 17 Western United States who receive
Reclamation services.
Frequency: 3 years.
Average Time per Response: 15 minutes.
Estimated Number of Respondents: 2,841.
Estimated Burden Hours: 710.
An agency may not conduct or sponsor, and a person is not required
to
[[Page 17017]]
respond to a collection of information unless it displays a currently
valid OMB control number. Reclamation will display a valid OMB control
number on the survey form. The Federal Register notice with a 60-day
comment period soliciting comments on this collection of information
was published on August 22, 1997 (62 FR 44720).
OMB has up to 60 days to approve or disapprove this information
collection, but may respond after 30 days; therefore, public comment
should be submitted to OMB within 30 days in order to assure maximum
consideration.
Wayne O. Deason,
Deputy Director, Program Analysis Office.
[FR Doc. 98-9028 Filed 4-6-98; 8:45 am]
BILLING CODE 4310-94-M
