[Federal Register Volume 62, Number 113 (Thursday, June 12, 1997)]
[Notices]
[Pages 32149-32150]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-15351]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0548]
Proposed Information Collection Activity: Proposed Collection;
Comment Request; Extension
AGENCY: Board of Veterans' Appeals, Department of Veterans Affairs.
ACTION: Notice.
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[[Page 32150]]
SUMMARY: The Board of Veterans' Appeals (BVA) is announcing an
opportunity for public comment on the proposed collection of certain
information by the agency. Under the Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to publish notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of a currently approved collection, and allow
60 days for public comment in response to the notice. This notice
solicits comments on requirements relating to BVA's customer
satisfaction survey.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before August 11, 1997.
ADDRESSES: Submit written comments on the collection of information to
William J. Alexander, Board of Veterans' Appeals (01C), Department of
Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420. Please
refer to ``OMB Control No. 2900-0548'' in any correspondence.
FOR FURTHER INFORMATION CONTACT: William J. Alexander at (202) 565-
4059.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Public Law 104-13; 44
U.S.C. 3501-3520), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, BVA
invites comments on: (1) whether the proposed collection of information
is necessary for the proper performance of BVA's functions, including
whether the information will have practical utility; (2) the accuracy
of BVA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: Generic Clearance for the Board of Veterans' Appeals
Customer Satisfaction Survey.
OMB Control Number: 2900-0548.
Type of Review: Extension of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing service. The BVA
uses the customer satisfaction survey to evaluate customer services as
well as customer expectations and desires. The results of this
information collection lead to improvements in the quality of BVA
service delivery by helping to shape the direction and focus of
specific services.
Affected Public: Individuals or households.
Estimated Annual Burden: 400 hours.
Estimated Average Burden Per Respondent: 6 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 4,000.
The BVA anticipates the survey will identify those aspects of
service that are most important to benefit claims appellants. The areas
of concern to the BVA and its customers may change over time, and it is
important to have the ability to evaluate customer concerns quickly.
The OMB will be requested to grant generic clearance approval for a 3-
year period to conduct a customer satisfaction survey. Participation in
the survey will be voluntary and the generic clearance will not be used
to collect information required to obtain or maintain eligibility for a
VA program or benefit. In order to maximize the voluntary response
rates, the information collection will be designed to make
participation convenient, simple, and free of unnecessary barriers.
Baseline data obtained through these information collections will be
used to improve customer service standards. The BVA will consult with
OMB regarding any changes to the information collection during this
approval period.
Dated: June 3, 1997.
By direction of the Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 97-15351 Filed 6-11-97; 8:45 am]
BILLING CODE 8320-01-P
