[Federal Register Volume 59, Number 116 (Friday, June 17, 1994)]
[Unknown Section]
[Page 0]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 94-14710]
[[Page Unknown]]
[Federal Register: June 17, 1994]
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CONSUMER PRODUCT SAFETY COMMISSION
Notification of Request for Approval of a Collection of
Information--Hotline Customer Service Survey
AGENCY: Consumer Product Safety Commission.
ACTION: Notice.
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SUMMARY: In accordance with provisions of the Paperwork Reduction Act
(44 U.S.C. chapter 35), the Consumer Product Safety Commission has
submitted to the Office of Management and Budget a request for
approval, through September 30, 1994, of a collection of information
consisting of a survey of persons who call the Commission's hotline.
Each year, about 170,000 members of the public call the
Commission's toll-free hotline to report unsafe products or to obtain
information on product recalls, general safety information, or
referrals to other federal, state, or local health, safety or consumer
agencies.
On September 11, 1993, President Clinton issued Executive Order
12862, which includes the requirement that agencies ``survey customers
to determine the kind and quality of services they want and their level
of satisfaction with existing services.'' The Commission's hotline is a
major point of contact between the Commission and the public, and is
one of the few activities of the Commission for which customer service
can be objectively measured. Therefore, it is critical for CPSC to
determine how hotline callers are being served.
The Commission plans to conduct a Customer Satisfaction Survey by
sampling approximately 600 hotline callers. This survey will be
conducted by telephone and will require about four minutes for each
interview. The Commission will use the results of this survey to
implement E.O. 12862 and to determine both the current level of
customer satisfaction and the additional kind and quality of services
desired by the public.
Additional Details About the Request for Approval of a Collection of
Information
Agency address: Consumer Product Safety Commission, Washington, DC
20207.
Title of information collection: CPSC Hotline Customer Service
Survey.
Type of request: New collection.
Frequency of collection: One-time for each respondent.
General description of respondents: Persons who have called the
Commission's hotline.
Estimated number of respondents: 600.
Estimated average number of hours per respondent: .066.
Estimated number of hours for all respondents: 40.
Comments: Comments on the request for approval of this collection
of information should be addressed to Donald Arbuckle, Desk Officer,
Office of Information and Regulatory Affairs, Office of Management and
Budget, Washington, DC 20503; telephone: (202) 395-7340. Copies are
available from Francine Shacter, Office of Planning and Evaluation,
Consumer Product Safety Commission, Washington, DC 20207; telephone
(301) 504-0416.
This is not a proposal to which 44 U.S.C. section 3504(h) is
applicable.
Dated: June 13, 1994.
Sadye E. Dunn,
Secretary, Consumer Product Safety Commission.
[FR Doc. 94-14710 Filed 6-16-94; 8:45 am]
BILLING CODE 6355-01-M
