95-14159. Public Information Collection Requirement Submitted to the Office of Management and Budget (OMB) for Review

[Federal Register Volume 60, Number 111 (Friday, June 9, 1995)]
[Notices]
[Page 30523]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-14159]



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DEPARTMENT OF DEFENSE


Public Information Collection Requirement Submitted to the Office 
of Management and Budget (OMB) for Review

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

Title: Customer Service Evaluation System (CSES) Survey; DeCA Form 60-
28
Type of request: Existing collection
Number of Respondents: 39,341
Responses per respondent: 1
Annual responses: 39,341
Average burden per responses: 4 minutes
Annual burden hours: 2,623
Needs and uses: The DoD Commissionary Agency (DeCA) has developed the 
Customer Service Evaluation System (CSES) as a management tool to 
evaluate customer satisfaction in each commissary, worldwide. CSES 
utilizes a survey (DeCA Form 60-28), designed to query commissary 
patrons regarding customer satisfaction, to identify and record the 
subjective aspects of this highly valued benefit. The information 
collected hereby, is subsequently provided to each commissary for their 
use in more effectively serving patrons' needs, as well as in operating 
a more efficient and cost-effective system.
Affected public: Individuals or households
Frequency: Annually.
Respondent's obligation: Voluntary
OMB desk officer: Mr. Edward C. Springer Written comments and 
recommendations on the proposed information collection should be sent 
to Mr. Springer at the Office of Management and Budget, Desk Officer 
for DoD, Room 10236, New Executive Office Building, Washington, DC 
20503
DOD clearance officer: Mr. William Pearce
Written requests for copies of the information collection proposal 
should be sent to Mr. Pearce, WHS/DIOR, 1215 Jefferson Davis Highway, 
Suite 1204, Arlington, VA 22202-4302.

    Dated: June 6, 1995.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 95-14159 Filed 6-8-95; 8:45 am]
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