99-16923. Submission for OMB Review; Comment Request

[Federal Register Volume 64, Number 127 (Friday, July 2, 1999)]
[Notices]
[Page 35989]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-16923]


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DEPARTMENT OF COMMERCE


Submission for OMB Review; Comment Request

    The Department of Commerce (DoC) has submitted to the Office of 
Management and Budget (OMB) for clearance the following proposal for 
collection of information under the provisions of the Paperwork 
Reduction Act (44 U.S.C. Chapter 35).
    Agency: Patent and Trademark Office (PTO).
    Title: Customer Input--Patent and Trademark Customer Surveys.
    Form Numbers: Form numbers will be determined as applicable for the 
various surveys.
    Agency Approval Number: 0651-0038.
    Type of Request: Revision of a currently approved collection.
    Burden: 2,349 hours per year.
    Number of Respondents: 7,200 responses per year.
    Avg. Hours Per Response: The PTO estimates that it will take 
approximately 15 minutes to complete the telephone surveys and face-to-
face interviews, 30 minutes to complete mail surveys, five minutes to 
complete the questionnaires and comment cards, and 120 minutes to 
participate in a focus group.
    Needs and Uses: The public uses the various types of surveys to 
express their opinions about the services and information products 
offered by the PTO and about the quality of the customer service that 
they received from the PTO. Additionally, these various surveys allow 
the public to offer their suggestions and comments concerning the PTO, 
its services, the information products, and customer service. Depending 
on the type of survey, the public can provide their comments on the 
spot to the interviewer or complete the survey at their own pace and 
mail their responses back to the PTO. The PTO uses the data collected 
from these surveys for strategic planning, allocation of resources, the 
establishment of performance goals, and the verification and 
establishment of service standards. The PTO also uses this data to 
assess customer satisfaction with PTO products and surveys, assess 
customer priorities in service characteristics, and identify areas 
where service levels differ from customer expectations.
    Affected Public: Individuals or households, businesses or other 
for-profit, not-for-profit institutions, and farms.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Peter Weiss, [phone].
    Copies of the above information collection proposal can be obtained 
by calling or writing Linda Engelmeier, Departmental Forms Clearance 
Officer, [phone], Department of Commerce, Room 5033, 14th and 
Constitution Avenue, NW, Washington, DC 20230.
    Written comments and recommendations for the proposed information 
collection should be sent within 30 days of publication to Peter Weiss, 
OMB Desk Officer, Room 10236, New Executive Office Building, 725 17th 
Street, N.W., Washington, D.C. 20503.

    Dated: June 29, 1999.
Linda Engelmeier,
Departmental Forms Clearance Officer, Office of the Chief Information 
Officer.
[FR Doc. 99-16923 Filed 7-1-99; 8:45 am]
BILLING CODE 3510-16-P