98-19205. Submission for OMB Review; Comment Request

[Federal Register Volume 63, Number 138 (Monday, July 20, 1998)]
[Notices]
[Pages 38807-38808]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-19205]


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DEPARTMENT OF COMMERCE


Submission for OMB Review; Comment Request

    DOC has submitted to the Office of Management and Budget (OMB) for 
clearance the following proposal for collection of information under 
the provisions of the Paperwork Reduction Act (44 U.S.C. chapter 35).
    Agency: Bureau of the Census.
    Title: Data User Evaluation Surveys.
    Form Number(s): Various.
    Agency Approval Number: 0607-0760.
    Type of Request: Extension of a currently approved collection.
    Burden: 3,750.
    Number of Respondents: 7,500.
    Avg. Hours Per Response: 30 minutes.
    Needs and Uses: The Census Bureau is requesting an extension of the 
generic clearance to conduct customer satisfaction research surveys 
which may be in the form of mailed or electronic questionnaires and/or 
focus groups or personal interviews.
    The Census Bureau has ranked a customer focused environment as one 
of its most important strategic planning objectives. The Bureau 
routinely needs to collect and analyze customer feedback about its 
products and services to better align them to its customers' needs and 
preferences. Several products and distribution channels have been 
designed/redesigned based on feedback from its various customer 
satisfaction research efforts.
    Each research design is reviewed for content, utility, and user-
friendliness by a variety of appropriate staff (including research 
design and subject-matter

[[Page 38808]]

specialists). The concept and design are tested by internal staff and a 
select sample of respondents to confirm its appropriateness, user-
friendliness, and to estimate burden (including hours and cost) of the 
proposed collection of information. Collection techniques are discussed 
and included in the research concept design discussions to define the 
most time-, cost-efficient and accurate collection media.
    The clearance operates in the following manner: A block of hours is 
reserved at the beginning of each year, and the particular activities 
that will be conducted under the clearance are not specified in 
advance. The Census Bureau provides information to OMB about the 
specific activities on a flow basis throughout the year. OMB is 
notified of each activity in a letter that gives specific details about 
the activity, rather than by means of individual clearance packages. At 
the end of each year, a report is submitted to OMB that summarizes the 
number of hours used as well as the nature and results of the 
activities completed under the clearance.
    Affected Public: Individuals or households, businesses or other 
for-profit, not-for-profit institutions, Federal Government, State, 
Local or Tribal Government.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    Legal Authority: Executive Order 12862 (Setting Customer Service 
Standards).
    OMB Desk Officer: Nancy Kirkendall, [phone].
    Copies of the above information collection proposal can be obtained 
by calling or writing Linda Engelmeier, DOC Forms Clearance Officer, 
[phone], Department of Commerce, room 5327, 14th and 
Constitution Avenue, NW, Washington, DC 20230.
    Written comments and recommendations for the proposed information 
collection should be sent within 30 days of publication of this notice 
to Nancy Kirkendall, OMB Desk Officer, room 10201, New Executive Office 
Building, Washington, DC 20503.

    Dated: July 14, 1998.
Linda Engelmeier,
Departmental Forms Clearance Officer, Office of Management and 
Organization.
[FR Doc. 98-19205 Filed 7-17-98; 8:45 am]
BILLING CODE 3510-07-P