[Federal Register Volume 61, Number 157 (Tuesday, August 13, 1996)]
[Notices]
[Page 42088]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-20545]
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DEPARTMENT OF VETERANS AFFAIRS
Agency Information Collection: Submission for OMB Review; Comment
Request
AGENCY: Office of Management, Department of Veterans Affairs.
ACTION: Notice.
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SUMMARY: The Office of Management, Department of Veterans Affairs, has
submitted to the Office of Management and Budget (OMB) the following
proposals for the collection of information under the provisions of the
Paperwork Reduction Act (44 U.S.C. Chapter 35).
OMB Control Number: 2900-0548.
Title and Form Number: VA Voluntary Customer Surveys to Implement
Executive Order 12862.
Type of Review: Extension of a currently approved collection.
Need and Uses: In compliance with Executive Order 12862, the
Department of Veterans Affairs (VA) will continue to conduct a series
of qualitative and quantitative information collection to determine the
kind of services its direct and indirect customers want, as well as
customer levels of satisfaction with existing services. The surveys
will solicit voluntary opinions. They will not be used to collect
information required to obtain or maintain eligibility for a VA program
or benefit. Baseline data obtained through these information
collections will be used to develop customer service standards. VA is
requesting generic approval to conduct a series of information
collections over the next 3 years.
Affected Public: Individuals and households--Business or other for-
profit--Not-for-profit institutions--State, Local or Tribal Government.
Estimated Annual Burden: 546,762 hours.
Estimated Average Burden Per Respondent: 30 minutes (average).
Frequency of Response: On occasion.
Estimated Number of Respondents: 273,381.
ADDRESSES: Copies of these submissions may be obtained from Ron Taylor,
VA Clearance Officer (045A4), Department of Veterans Affairs, 810
Vermont Avenue, NW., Washington, DC 20420.
Comments and recommendations concerning the submissions should be
directed to VA's OMB Desk Officer, Allison Eydt, OMB Human Resources
and Housing Branch, New Executive Office Building, Room 10235,
Washington, DC 20503 (202) 395-4650. DO NOT send requests for benefits
to this address.
DATES: Comments on the information collections should be directed to
the OMB Desk Officer on or before September 12, 1996.
FOR FURTHER INFORMATION CONTACT: Ron Taylor, VA Clearance Officer
(045A4), (202) 273-8015.
Dated: July 31, 1996.
By direction of the Secretary:
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 96-20545 Filed 8-12-96; 8:45 am]
BILLING CODE 8320-01-M
