[Federal Register Volume 62, Number 156 (Wednesday, August 13, 1997)]
[Notices]
[Pages 43382-43383]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-21355]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for OMB Review; Comment Request for Review of a
Revised Information Collection: Federal Employees Health Benefits
(FEHB) Annuitant Express Open Season Interactive Voice Response System
(IVR)
AGENCY: Office of Personnel Management.
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub.
L. 104-13, May 22, 1995), this notice announces that the Office of
Personnel Management (OPM) has submitted to the Office of Management
and Budget a request for review of a revised information collection.
FEHB Annuitant Express Open Season IVR is used by retirees and
survivors to collect information for changing FEHB enrollments,
requesting plan brochures, requesting a change of address, requesting
cancellation or suspension of FEHB benefits, requesting payment
directly to OPM where the FEHB payment is greater than the monthly
annuity amount, or requesting a copy of the FEHB Customer Satisfaction
Survey results. We are replacing the OPM 2809 EZ1 and OPM 2809 EZ2 with
the IVR technology to improve our response time to our customers.
We estimate 109,600 requests will be completed annually. Each
request takes approximately 10 minutes to complete. The annual
estimated burden is 18,167 hours. For copies of this proposal, contact
Jim Farron on (202) 418-3208, or E-mail to jmfarron@opm.gov
DATES: Comments on this proposal should be received on or before
September 12, 1997.
[[Page 43383]]
ADDRESSES: Send or deliver comments to--
Lorraine E. Dettman, Chief, Operations Support Division, Retirement and
Insurance Service, U.S. Office of Personnel Management, 1900 E Street,
NW, Room 3349, Washington, DC 20415
and
Joseph Lackey, OPM Desk Officer, Office of Information and Regulatory
Affairs, Office of Management and Budget, New Executive Office
Building, NW, Room 10235, Washington, DC 20503.
FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION CONTACT:
Mary Beth Smith-Toomey, Management Services Division, (202) 606-0623.
Office of Personnel Management.
James B. King,
Director.
[FR Doc. 97-21355 Filed 8-12-97; 8:45 am]
BILLING CODE 6325-01-M
