[Federal Register Volume 62, Number 157 (Thursday, August 14, 1997)]
[Rules and Regulations]
[Pages 43477-43481]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-21527]
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FEDERAL COMMUNICATIONS COMMISSION
47 CFR Part 64
[CC Docket 94-129; FCC 97-248]
Unauthorized Changes of Consumer's Long Distance Carriers
AGENCY: Federal Communications Commission.
ACTION: Final rule.
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SUMMARY: The Commission adopted a combined Further Notice of Proposed
Rule Making and Memorandum Opinion and Order on Reconsideration which
amends the Commission's rules and policies governing the unauthorized
switching of subscribers' primary interexchange carriers (PICs), an
activity more commonly known as ``slamming.'' In the Order on
Reconsideration, the Commission disposes of six petitions for
reconsideration of its 1995 Report and Order, and amends its rules
regarding changes in subscribers' long distance carriers in three
respects. The Commission's decision is intended to deter and ultimately
eliminate unauthorized changes in subscribers' long distance carriers.
EFFECTIVE DATE: January 12, 1998 except for Sec. 64.1150 which will
become effective upon approval by the Office of Management and Budget.
The Commission will publish a document at a later date announcing the
effective date.
FOR FURTHER INFORMATION CONTACT: Cathy Seidel, Enforcement Division,
Common Carrier Bureau (202) 418-0960.
SUPPLEMENTARY INFORMATION: This is a summary of the Commission's
Memorandum Opinion and Order on Reconsideration in CC Docket No. 94-129
[FCC 97-248], adopted on July 14, 1997 and released on July 15, 1997.
The full text of the Order on Reconsideration is available for
inspection and copying during normal business hours in the FCC
Reference Center, Room 239, 1919 M Street, N.W., Washington, D.C. The
complete text of this decision may also be purchased from the
Commission's duplicating contractor, International Transcription
Services, 1231 20th Street, N.W., Washington, D.C.
Summary of Memorandum Opinion and Order on Reconsideration
I. Background
1. The Commission first established safeguards to deter slamming
when equal access was implemented in 1985. By 1992, because the
interexchange market had become more competitive, the need for
additional safeguards to deter slamming increased. Therefore, the
Commission adopted rules requiring that all IXCS institute one of four
verification procedures before submitting a carrier change request
generated through telemarketing on behalf of a customer. 7 FCC Rcd 1038
(1992), recon. denied, 8 FCC Rcd 3215 (1993). In 1994, the Commission
on its own motion and in response to continuing complaints from
subscribers regarding slamming, instituted a rule making and adopted
rules in its 1995 Report and Order 10 FCC Rcd 9560, 60 FR 35846 (July
12, 1995), establishing further anti-slamming safeguards to deter
misleading letters of agency (LOAs). A LOA is a document signed by a
subscriber which states that a
[[Page 43478]]
particular carrier has been selected as that subscriber's preferred
carrier. Despite the Commissions anti-slamming efforts, the number of
written slamming complaints received by the Commission in 1995 was
11,278, which represents a six-fold increase over the number of such
complaints received in 1993. That number has continued to rise; over
16,000 such complaints were received in 1996. Shortly after, the
adoption of the 1995 Report and Order the Commission, on its own
motion, stayed its 1995 Report and Order insofar as it extends the PIC-
change verification requirements set forth in Sec. 64.1100 of the
Commission's rules to consumer-initiated or in-bound telemarketing
calls. The stay was imposed before the effective date of the 1995
Report and Order. The consumer-initiated or in-bound telemarketing
provision is the only component of its anti-slamming rules that the
Commission stayed. The stay of this provision of the 1995 Report and
Order remains in effect.
II. Discussion
2. Six parties filed petitions for reconsideration of the
Commission's 1995 Report and Order. Allnet sought clarification or, in
the alternative, reconsideration of the language in Sec. 64.1150(e)(4)
to reflect the terms ``interLATA'' and ``intraLATA'' instead of
``interstate'' and ``intrastate,'' respectively. AT&T, MCI and Sprint
sought reconsideration and reversal of the Commission's decision to
extend PIC-change verification requirements to consumer-initiated
calling. MCI also sought reconsideration of the Commission's decision
to permit the use of LOAs that double as checks. Frontier sought
reconsideration of the Commission's LOA rules, maintaining that the
rules should not apply to consumers who have executed written contracts
to obtain an IXC's services. Finally, NAAG sought reconsideration of
several aspects of the 1995 Report and Order. Specifically, NAAG urged
the Commission: (1) To eliminate, as a general rule, any liability for
consumers if the switching IXC cannot document that the consumer
authorized the switch in accordance with the law; (2) to modify
Sec. 64.1150 to require that: (a) LOAs be on a document separate from
any promotional material, not just separable by a perforation; (b)
combined check/LOAs be prohibited, unless additional safeguards are
required; (c) if an LOA is provided in connection with any promotion,
all or part of which is in a language other than English, the LOA must
also be provided in that other language; and (d) any promotion in which
any inducements to switch long distance service are in a language other
than English, must contain a full explanation and make all disclosures
in each language used to make the inducements; and (3) to modify
Sec. 64.1100(d)(8) to eliminate the negative option in accordance with
paragraph 11 of the 1995 Report and Order and Sec. 64.1150(f).
3. The Commission modifies its rules regarding changes in
subscribers' long distance carriers in three respects. First, the
Commission modifies Sec. 64.1150(g) to clarify that carriers using
letters of agency (LOAs) must fully translate their LOAs into the same
language(s) as their associated promotional materials or oral
descriptions and instructions. Second, the Commission modifies
Sec. 64.1150(e)(4) to incorporate the terms interLATA and intraLATA, as
well as interstate and intrastate, in order to remove possible
confusion or uncertainty about the scope of the Commission's rules,
which are generally relevant to all jurisdictions. Third, the
Commission modifies Sec. 64.1100(a) to clarify that carriers must
confirm change orders for long distance service generated by
telemarketing using only one of the four verification options of
Sec. 64.1100. Aside from these modifications and seeking further
comment in the accompanying Further Notice of Proposed Rule Making, the
Commission otherwise declines to adopt the positions urged by
petitioners.
III. Final Regulatory Flexibility Analysis
4. As required by section 603 of the Regulatory Flexibility Act
(RFA), 5 U.S.C. 603, an Initial Regulatory Flexibility Analysis (IRFA)
was incorporated in the Notice of Proposed Rule Making (NPRM) in the
Policies and Rules Concerning Unauthorized Changes of Consumers' Long
Distance Carrier, 9 FCC Rcd. 6885 (1994). The Commission sought written
public comment on the proposals in the NPRM, including on the IRFA. The
Commission's Final Regulatory Flexibility Analysis (FRFA) in this
Memorandum Opinion and Order on Reconsideration conforms to the RFA, as
amended by the Small Business Regulatory Enforcement Fairness Act of
1996 (SBREFA), Public Law 104-121, 110 Stat. 847 (1996), codified as
Title II of the Contract With America Advancement Act of 1996 (CWAAA),
5 U.S.C. 601 et seq.
i. Need for and Objectives of This Memorandum Opinion and Order on
Reconsideration and the Rules Adopted Herein
5. The Commission adopts in the Order on Reconsideration rules
that: (1) Modify Sec. 64.1150(g) to clarify that interexchange carriers
(IXCs) using LOAs must fully translate their LOAs into the same
language(s) as their associated promotional materials, oral
descriptions and instructions; (2) modify Sec. 64.1150(e)(4) to
incorporate the terms ``interLATA and intraLATA,'' as well as
``interstate and intrastate''; and (3) modify Sec. 64.1100(a) to
clarify that IXCs must employ only one of the four verification options
in Sec. 64.1100 to verify subscriber change orders generated by
telemarketing. The objectives of the rules adopted in this Order on
Reconsideration are to provide adequate safeguards to protect
subscribers from unauthorized switching of their long distance carriers
and to encourage full and fair competition among telecommunications
carriers in the marketplace.
ii. Summary and Analysis of the Significant Issues Raised by the Public
Comments in Response to the IRFA
6. In the IRFA, the Commission found that the rules it proposed to
adopt in this proceeding may have a significant impact on a substantial
number of small businesses as defined by section 601(3) of the RFA.
Specifically, small entities may feel some economic impact in
additional printing costs due to the new requirement that IXCs must
fully translate their LOAs into the same language(s) as their
associated promotional materials, oral descriptions and instructions
under Sec. 64.1150(g). The IRFA solicited comment on alternatives to
proposed rules that would minimize the impact on small entities
consistent with the objectives of this proceeding. Although the
Commission has requested further comment on a number of these rules,
the Commission received no comment(s) on the potential impact on small
business entities with respect to the rules the Commission adopted in
this Order on Reconsideration.
iii. Description and Estimates of the Number of Small Entities to Which
the Rules Adopted in the Memorandum Order and Opinion on
Reconsideration in CC Docket No. 94-129 Will Apply
7. For the purposes of this analysis, the Commission examined the
relevant definition of ``small entity'' or ``small business'' and
applied this definition to identify those entities that may be affected
by the rules adopted in this Order on Reconsideration. The RFA defines
a ``small business'' to be the same as a ``small business concern''
under the Small Business Act, 15 U.S.C. 632, unless the Commission has
developed one or more definitions that are appropriate to its
activities. Under
[[Page 43479]]
the Small Business Act, a ``small business concern'' is one that: (1)
Is independently owned and operated; (2) is not dominant in its field
of operation; and (3) meets any additional criteria established by the
Small Business Administration (SBA). Moreover, the SBA has defined a
small business for Standard Industrial Classification (SIC) categories
4812 (Radiotelephone Communications) and 4813 (Telephone
Communications, Except Radiotelephone) to be small entities when they
have fewer than 1,500 employees.
Telephone Companies (SIC 4813)
8. Total Number of Telephone Companies Affected. The decisions and
rules adopted by the Commission may have a significant effect on a
substantial number of small telephone companies identified by the SBA.
The United States Bureau of the Census (Census Bureau) reports that, at
the end of 1992, there were 3,497 firms engaged in providing telephone
service, as defined therein, for at least one year. This number
contains a variety of different categories of carriers, including local
exchange carriers (LECs), IXCs, competitive access providers (CAPs),
cellular carriers, mobile service carriers, operator service providers
(OSPs), pay telephone operators, PCS providers, covered SMR providers,
and resellers. It seems certain that some of those 3,497 telephone
service firms are not IXCs, or may not qualify as small entities
because they are not ``independently owned and operated.'' For example,
a PCS provider that is affiliated with an IXC having more than 1,500
employees would not meet the definition of a small business. It seems
reasonable to conclude, therefore, that fewer than 3,497 telephone
service firms are small entity IXCs that may be affected by this Order
on Reconsideration.
9. Wireline Carriers and Service Providers. The SBA has developed a
definition of small entities for telecommunications companies other
than radiotelephone (wireless) companies (Telephone Communications,
Except Radiotelephone). The Census Bureau reports that there were 2,321
such telephone companies in operation for at least one year at the end
of 1992. According to the SBA definition, a small business telephone
company other than a radiotelephone company is one employing fewer than
1,500 persons. Of the 2,321 non-radiotelephone companies listed by the
Census Bureau, 2,295 companies (or, all but 26) were reported to have
fewer than 1,000 employees. Thus, at least 2,295 non-radiotelephone
companies might qualify as small incumbent LECs or small entities based
on these employment statistics. However, because it seems certain that
some of these carriers are not independently owned and operated, this
figure necessarily overstates the actual number of non-radiotelephone
companies that would qualify as ``small business concerns'' under the
SBA definition. Moreover, although the rules adopted herein apply only
to IXCs, this figure includes entities other than IXCs. Consequently,
the Commission estimates using this methodology that there are fewer
than 2,295 small entity telephone communications companies (other than
radiotelephone companies) that may be affected by the proposed
decisions and rules and seeks comment on this conclusion.
10. Non-LEC wireline carriers. Next the Commission estimates the
number of non-LEC wireline carriers, including IXCs, CAPs, OSPs, Pay
Telephone Operators, and resellers that may be affected by these rules.
Because neither the Commission nor the SBA has developed definitions
for small entities specifically applicable to these wireline service
types, the closest applicable definition under the SBA rules for all
these service types is for telephone communications companies other
than radiotelephone (wireless) companies. However, the TRS data
provides an alternative source of information regarding the number of
IXCs, CAPs, OSPs, Pay Telephone Operators, and resellers nationwide.
According to the Commission's most recent data: 130 companies reported
that they are engaged in the provision of interexchange services; 57
companies reported that they are engaged in the provision of
competitive access services; 25 companies reported that they are
engaged in the provision of operator services; 271 companies reported
that they are engaged in the provision of pay telephone services; and
260 companies reported that they are engaged in the resale of telephone
services and 30 reported being ``other'' toll carriers. Although it
seems certain that some of these carriers are not independently owned
and operated, or have more than 1,500 employees, the Commission is
unable at this time to estimate with greater precision the number of
IXCs, CAPs, OSPs, Pay Telephone Operators, and resellers that would
qualify as small business concerns under SBA's definition. Firms filing
TRS Worksheets are asked to select a single category that best
describes their operation. As a result, some long distance carriers
describe themselves as resellers, some as OSPs, some as ``other,'' and
some simply as IXCs. Consequently, the Commission estimates that there
are fewer than 130 small entity IXCs; 57 small entity CAPs; 25 small
entity OSPs; 271 small entity pay telephone service providers; and 260
small entity providers of resale telephone service; and 30 ``other''
toll carriers that might be affected by the rules proposed in this
Order on Reconsideration.
11. Radiotelephone (Wireless) Carriers. The SBA has developed a
definition of small entities for Wireless (Radiotelephone) Carriers.
The Census Bureau reports that there were 1,176 such companies in
operation for at least one year at the end of 1992. According to the
SBA definition, a small business radiotelephone company is one
employing fewer than 1,500 persons. The Census Bureau also reported
that 1,164 of those radiotelephone companies had fewer than 1,000
employees. Thus, even if all of the remaining 12 companies had more
than 1,500 employees, there would still be 1,164 radiotelephone
companies that might qualify as small entities if they are
independently owned and operated. Although it seems certain that some
of these carriers are not independently owned and operated, the
Commission is unable to estimate with greater precision the number of
Radiotelephone Carriers and service providers that would qualify as
small business concerns under SBA's definition. The Commission is also
unable to estimate how many of these entities are IXCs. Consequently,
the Comission estimates that there are fewer than 1,164 small entity
radiotelephone companies that might be affected by the rules proposed
in this Order on Reconsideration.
12. Cellular and Mobile Service Carriers. In an effort to further
refine its calculation of the number of radiotelephone companies
affected by the rules adopted herein, the Commission considers the
categories of radiotelephone carriers, Cellular Service Carriers and
Mobile Service Carriers. Neither the Commission nor the SBA has
developed a definition of small entities specifically applicable to
Cellular Service Carriers and to Mobile Service Carriers. The closest
applicable definition under SBA rules for both services is for
telephone companies other than radiotelephone (wireless) companies. The
most reliable source of information regarding the number of Cellular
Service Carriers and Mobile Service Carriers nationwide of which the
Commission is aware appears to be the data that it collects annually in
connection with the TRS. According to the Commission's most recent
data, 792
[[Page 43480]]
companies reported that they are engaged in the provision of cellular
services and 138 companies reported that they are engaged in the
provision of mobile services. Although it seems certain that some of
these carriers are not independently owned and operated, or have more
than 1,500 employees, the Commission is unable at this time to estimate
with greater precision the number of Cellular Service Carriers and
Mobile Service Carriers that would qualify as small business concerns
under SBA's definition. The Commission is also unable to estimate how
many of these entities are IXCs. Consequently, the Commission estimates
that there are fewer than 792 small entity Cellular Service Carriers
and fewer than 138 small entity Mobile Service Carriers that might be
affected by the rules proposed in this Order on Reconsideration.
13. Broadband PCS Licensees. In an effort to further refine our
calculation of the number of radiotelephone companies affected by the
rules adopted herein, the Commission considers the category of
radiotelephone carriers, Broadband PCS Licensees. The broadband PCS
spectrum is divided into six frequency blocks designated A through F.
As set forth in 47 CFR 24.720(b), the Commission has defined ``small
entity'' in the auctions for Blocks C and F as a firm that had average
gross revenues of less than $40 million in the three previous calendar
years. For Block F, an additional classification for ``very small
business'' was added and is defined as an entity that, together with
its affiliates, has average gross revenues of not more than $15 million
for the preceding three calendar years. The Commission's definition of
a ``small entity'' in the context of broadband PCS auctions has been
approved by SBA. The Commission has auctioned broadband PCS licenses in
Blocks A through F. The Commission does not have sufficient data to
determine how many small businesses bid successfully for licenses in
Blocks A and B. There were 183 winning bidders that qualified as small
entities in the Blocks C, D, E, and F auctions. The Commission is
unable to estimate how many of these entities are IXCs. Based on this
information, the Commission concludes that the number of broadband PCS
licensees in Blocks C through F that might be affected by the rules
proposed in this Order on Reconsideration includes, at most, the 183
winning bidders that qualified as small entities in the Blocks C
through F broadband PCS auctions.
14. SMR Licensees. Pursuant to 47 CFR 90.814(b)(1), the Commission
has defined ``small entity'' in auctions for geographic area 800 MHz
and 900 MHz SMR licenses as a firm that had average annual gross
revenues of less than $15 million in the three previous calendar years.
This definition of a ``small entity'' in the context of 800 MHz and 900
MHz SMR has been approved by the SBA. The rules adopted in this Order
on Reconsideration may apply to SMR providers in the 800 MHz and 900
MHz bands that either hold geographic area licenses or have obtained
extended implementation authorizations. The Commission does not know
how many IXCs provide 800 MHz or 900 MHz geographic area SMR service
pursuant to extended implementation authorizations, nor how many of
these providers have annual revenues of less than $15 million. The
Commission assumes, for purposes of this FRFA, that all of the extended
implementation authorizations may be held by IXCs that are small
entities, which may be affected by the decisions and rules adopted in
this Order on Reconsideration.
15. The Commission completed its auctions for geographic area
licenses in the 900 MHz SMR band on April 15, 1996. There were 60
winning bidders who qualified as small entities in the 900 MHz auction.
The Commission is unable to estimate how many of these entities are
IXCs. Based on this information, the Commission concludes that the
number of geographic area SMR licensees that may be affected by the
rules adopted in this Order on Reconsideration includes, at most, these
60 small entities. No auctions have been held for 800 MHz geographic
area SMR licenses. Therefore, no small entities currently hold these
licenses. A total of 525 licenses will be awarded for the upper 200
channels in the 800 MHz geographic area SMR auction. However, the
Commission has not yet determined how many licenses will be awarded for
the lower 230 channels in the 800 MHz geographic area SMR auction.
There is no basis, moreover, on which to estimate how many small
entities will win these licenses, or how many of these entities will be
IXCs. Given that nearly all radiotelephone companies have fewer than
1,000 employees and that no reliable estimate of the number of
prospective 800 MHz licensees can be made, the Commission assumes, for
purposes of this FRFA, that all of the licenses may be awarded to IXCs
that are small entities which, thus, may be affected by the decisions
in this Order on Reconsideration.
iv. Summary of Projected Reporting, Recordkeeping and Other Compliance
Requirements
16. The Commission, in this Order on Reconsideration, (1) directs
carriers that use LOAs to fully translate their LOAs into the same
language(s) as their associated promotional materials, oral
descriptions and instructions; (2) modifies Sec. 64.1150(e)(4) of its
rules to incorporate the terms ``interLATA'' and ``intraLATA,'' as well
as ``interstate'' and ``intrastate''; and (3) clarifies that IXCs must
employ only one of the four options in Sec. 64.1100 to verify
subscriber change orders generated by telemarketing. The Commission has
determined that compliance with these provisions may require carriers
to modify their marketing and advertising materials.
v. Steps Taken To Minimize the Significant Economic Impact of This
Memorandum Opinion and Order on Small Entities and Small Incumbent
LECs, Including the Significant Alternatives Considered and Rejected
17. After consideration of potential alternatives, the Commission
determined that the requirement that carriers translate LOAs into the
same language as their associated promotional materials or oral
descriptions and instructions may have a significant impact on a
substantial number of small businesses as defined by section 601(3) of
the RFA. Specifically, small entities may feel some economic impact in
additional printing costs due to the new requirement under
Sec. 64.1150(g). Nevertheless, the overwhelming majority of commenters
supported the Commission's adoption of this rule, without providing
specific comment regarding the economic impact to small entities or
alternatives to lessen the economic impact. Moreover, because the rules
will not take effect for one hundred fifty (150) days, the Commission
believes all IXCs, large and small, will have sufficient advance time
to revise and print new LOAs, if necessary. By enacting this rule, the
Commission is only requiring that IXCs using LOAs ensure that the
language of their promotional material matches that which authorizes a
change in subscriber service. The Commission believes that even if the
economic impact is significant to some small entities, the benefit of
protecting non-English speaking consumers from being mislead by
language that they may not fully understand is consistent with the
stated objectives, and thus justifies any increase in printing costs.
[[Page 43481]]
18. The Commission determined that the rule incorporating the terms
``interLATA and intraLATA'' as well as ``interstate and intrastate''
contained in this Order on Reconsideration will not impose any
additional requirements on IXCs. These terms were incorporated only to
remove possible confusion or uncertainty as to the scope of our rules
as pertaining to all jurisdictions. Likewise, the rule clarifying that
IXCs must employ only one verification option will not impose any
additional requirements on IXCs. Therefore, adoption of these rules
should have little or no economic impact on small entities. Because the
Commission concludes that adoption of these rules will cause little or
no economic impact on small entities, the Commission has identified no
significant alternatives, nor were any offered by parties commenting on
the IRFA.
vi. Report to Congress
19. The Commission shall send a copy of this FRFA, along with this
Memorandum Opinion and Order on Reconsideration, in a report to
Congress pursuant to the Small Business Regulatory Enforcement Fairness
Act of 1996, 5 U.S.C. 801(a)(1)(A). A copy of this FRFA will also be
published in the Federal Register.
IV. Conclusion
20. The Commission reaffirms, with minor modifications, its
verification procedures adopted in the 1995 Report and Order. The
Commission's stay of its 1995 Report and Order, insofar as it extends
the PIC-change verification requirements set forth in Sec. 64.1100 of
the Commission rules to consumer-initiated or in-bound telemarketing
calls, remains in effect.
V. Ordering Clauses
21. It is ordered that, pursuant to Sections 1, 4, 201-205, 215,
218, 220 and 258 of the Communications Act of 1934, as amended, 47
U.S.C. 151, 154, 201-205, 215, 218, 220, and 258, the Petitions for
Reconsideration of Allnet Communication Services, Inc., AT&T
Corporation, Frontier Communications International, Inc., MCI
Telecommunications Corporation, National Association of Attorneys
General, and Sprint Communications Company Are granted to the extent
described herein and Are denied in all other respects.
22. It is further ordered that the Petition for Clarification of
the Telecommunications Resellers Association is granted to the extent
described herein and is denied in all other respects.
23. It is further ordered that 47 CFR Part 64 is amended as set
forth below.
24. It is further ordered that the policies, rules and requirements
set forth below in this memorandum opinion and order on reconsideration
are effective January 12, 1998 except for section 64.1150 which will
become effective upon approval by the Office of Management and Budget.
The Commission will publish a document at a later date announcing the
effective date.
List of Subjects in 47 CFR Part 64
Communications common carriers, Consumer protection,
Telecommunications.
Federal Communications Commission.
William F. Caton,
Acting Secretary.
Rule Changes
47 CFR part 64 is amended as follows:
1. The authority citation for part 64 continues to read as follows:
Authority: Sec. 4, 48 Stat. 1066, as amended; 47 U.S.C. 154,
unless otherwise noted. Interpret or apply secs. 201, 218, 226, 228,
48 Stat. 1070, as amended, 1077; 47 U.S.C. 201, 218, 226, 228,
unless otherwise noted.
2. Section 64.1100(a) is revised to read as follows:
Sec. 64.1100 Verification of orders for long distance service
generated by telemarketing.
* * * * *
(a) The IXC has obtained the customer's written authorization in a
form that meets the requirements of Sec. 64.1150;
* * * * *
3. Section 64.1150(e)(4) is revised to read as follows:
Sec. 64.1150 Letter of agency form and content.
* * * * *
(e) * * *
(4) That the subscriber understands that only one interexchange
carrier may be designated as the subscriber's interstate or interLATA
primary interexchange carrier for any one telephone number. To the
extent that a jurisdiction allows the selection of additional primary
interexchange carriers (e.g., for intrastate, intraLATA or
international calling), the letter of agency must contain separate
statements regarding those choices. Any carrier designated as a primary
interexchange carrier must be the carrier directly setting the rates
for the subscriber. One interexchange carrier can be both a
subscriber's interstate or interLATA primary interexchange carrier and
a subscriber's intrastate or intraLATA primary interexchange carrier;
and
* * * * *
4. Section 64.1150(g) is revised to read as follows:
Sec. 64.1150 Letter of agency form and content.
* * * * *
(g) If any portion of a letter of agency is translated into another
language, then all portions of the letter of agency must be translated
into that language. Every letter of agency must be translated into the
same language as any promotional materials, oral descriptions or
instructions provided with the letter of agency.
[FR Doc. 97-21527 Filed 8-13-97; 8:45 am]
BILLING CODE 6712-01-P
