[Federal Register Volume 63, Number 158 (Monday, August 17, 1998)]
[Notices]
[Page 43971]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-22017]
[[Page 43971]]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for OMB Review; Comment Request for Review of a New
Generic Clearance Plan
AGENCY: Office of Personnel Management.
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub.
L. 104-13, May 22, 1995), this notice announces that the Office of
Personnel Management (OPM) has submitted to the Office of Management
and Budget a request for review of a new Generic Clearance Plan to
measure customer satisfaction with the Retirement and Insurance
Service's (RIS) programs and services. This Plan satisfies the
requirements of Executive Order 12862 and the guidelines set forth in
OMB's ``Resource Manual for Customer Surveys''. RIS is requesting
approval for conducting these voluntary customer satisfaction surveys
in fiscal years 1998, 1999, and 2000.
For RIS survey questionnaires, we estimate surveying approximately
464,975 customers per year for an annual burden of 109,101 hours for FY
1998 and 94,517 hours each for fiscal years 1999 and 2000. For our
telephone surveys, including Interactive Voice Response (IVR)
technology, we estimate surveying 264,080 customers per year for an
annual burden of 22,072 hours. For Internet surveys, we estimate
surveying 1,000 Internet readers for an annual burden of 167 hours. For
Focus Groups, we estimate that we may have 10-20 focus groups
consisting of 10-15 participants (300 total per year), lasting up to
about two hours each for an annual burden of 600 hours. For Comment
Card/Postcard surveys that the RIS Washington, DC, Retirement
Information Office may use, we estimate that it would take about 7
minutes to complete and 3,000 customers may respond for an annual
burden of 350 hours. The total annual estimated burden is 133,000 hours
in FY 1998 and 118,000 hours each for fiscal years 1999 and 2000.
For copies of this proposal, contact Mary Beth Smith-Toomey on
(202) 606-8358, or E-mail to mbtoomey@opm.gov.
DATES: Comments on this proposal should be received on or before
September 16, 1998.
ADDRESS: Send or deliver comments to--
Christopher G. Brown, Acting Chief, Quality Assurance Division,
Retirement and Insurance Service, U.S. Office of Personnel Management,
1900 E Street, NW, Room 4316, Washington, DC 20415
and
Joseph Lackey, OPM Desk Officer, Office of Information & Regulatory
Affairs, Office of Management and Budget, New Executive Office
Building, NW, Room 10235, Washington, DC 20503.
FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION--CONTACT: Donna
G. Lease, Budget & Administrative Services Division, (202) 606-0623.
U.S. Office of Personnel Management.
Janice R. Lachance,
Director.
[FR Doc. 98-22017 Filed 8-14-98; 8:45 am]
BILLING CODE 6325-01-P
