[Federal Register Volume 63, Number 161 (Thursday, August 20, 1998)]
[Notices]
[Pages 44668-44669]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-22422]
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DEPARTMENT OF TRANSPORTATION
Federal Highway Administration
[Docket No. FHWA-98-4204]
Notice of Request for Clearance of a New Information Collection
AGENCY: Federal Highway Administration (FHWA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the requirements of section 3506(c)(2)(A)
of the Paperwork Reduction Act of 1995, this notice announces the
intention of the FHWA to request the Office of Management and Budget's
(OMB) approval of a new information collection. This information
collection will be used to provide a baseline to measure improvements
in customer satisfaction. The information collected from the survey
will help the Office of Budget and Finance to measure the level of
satisfaction with the payment process administered by FHWA.
DATES: Comments must be submitted on or before October 19, 1998.
ADDRESSES: All signed, written comments should refer to the docket
number that appears in the heading of this document and must be
submitted to the Docket Clerk, U.S. DOT Dockets, Room PL-401, 400
Seventh Street, S.W., Washington, DC 20590-0001. All comments received
will be available for examination at the above address between 10:00
a.m. to 5:00 p.m., e.t., Monday through Friday, except Federal
holidays. Those desiring notification of receipt of comments must
include a self-addressed, stamped envelope or postcard.
FOR FURTHER INFORMATION CONTACT: Mr. Joseph Haldeman, (202) 366-2881,
Office of Budget and Finance, Federal Highway Administration,
Department of Transportation, 400 Seventh Street, S.W., Washington, DC
20590. Office hours are from 8:00 a.m. to 4:30 p.m., e.t., Monday
through Friday, except Federal holidays.
SUPPLEMENTARY INFORMATION:
Title: Fiscal Vendor Satisfaction Survey.
Background: The mission of the FHWA's Office of Budget and Finance
is the administration of fiscal programs to ensure an effective budget
process and proper utilization and accounting for agency resources. In
addition, the office works to improve the financial management
practices of State Highway Agencies. Some of these functions include:
(1) The planning, coordination, and administration of FHWA programs, as
they relate to the budget process; (2) the allocation and
administration of fiscal and ceiling control aspects of personnel
resources within employment ceilings, fiscal limitations, and other
established criteria; (3) the administration of a nationwide highway
project reporting system; and (4) the administration of a system of
accounting for agency resources and programs. A survey of FHWA's
vendors to be selected at random will provide feedback to help focus on
accounting operations and organization toward a customer service/
satisfaction-oriented way of doing business. The information will be
collected on a standardized questionnaire via mail. Respondents will be
advised of the purpose for the survey and the confidentiality of their
responses by an accompanying letter. The questionnaire will request
respondents if their telephone calls are answered in a timely manner;
if their inquiries receive timely responses; if their invoices are paid
in a timely fashion; and if the members of the finance staff are
accessible, professional, and courteous in providing assistance and
resolving payment issues.
The sample size of respondents will be approximately 200. The
results of the surveys will be analyzed and presented in a report to
management. This report will be used for ongoing improvements to FHWA's
payment process.
[[Page 44669]]
Respondents: The individuals asked to respond to the survey are
employees of private firms from which FHWA procures products and
services.
Estimated Average Burden per Response: 10 minutes.
Estimated Total Annual Burden: 33 hours.
Frequency: Annually.
Public Comments Invited: Interested parties are invited to send
comments regarding any aspect of this information collection,
including, but not limited to: (1) the necessity and utility of the
information collection for the proper performance of the functions of
the FHWA; (2) the accuracy of the estimated burden; (3) ways to enhance
the quality, utility, and clarity of the collected information; and (4)
ways to minimize the collection burden without reducing the quality of
the collected information. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB's
clearance of this information collection.
Electronic Availability: An electronic copy of this document may be
downloaded using a modem and suitable communications software from the
Federal Register electronic bulletin board service (telephone number:
202-512-1661). Internet users may reach the Federal Register's WWW site
at http://www.access.gpo.gov/su__docs.
Authority: Public Law 103-62, dated August 3, 1993.
Issued on: August 12, 1998.
George S. Moore, Jr.
Associate Administrator for Administration.
[FR Doc. 98-22422 Filed 8-19-98; 8:45 am]
BILLING CODE 4910-22-P
