[Federal Register Volume 59, Number 161 (Monday, August 22, 1994)]
[Unknown Section]
[Page 0]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 94-20554]
[[Page Unknown]]
[Federal Register: August 22, 1994]
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ENVIRONMENTAL PROTECTION AGENCY
[FRL-5040-6]
Agency Information Collection Activities Under OMB Review
AGENCY: Environmental Protection Agency (EPA).
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501
et seq.), this notice announces that the Information Collection Request
(ICR) abstracted below has been forwarded to the Office of Management
and Budget (OMB) for review and comment. The ICR describes the nature
of the information collection and its expected cost and burden.
DATES: Comments must be submitted on or before September 21, 1994.
FOR FURTHER INFORMATION CONTACT: For further information or to obtain a
copy of this ICR contact Sandy Farmer at EPA, (202) 260-2740.
SUPPLEMENTARY INFORMATION:
Office of the Administrator
Title: Information Collection Request (ICR) for Customer
Satisfaction Surveys (EPA ICR No. 1711.01).
Abstract: This is a new information collection request seeking
generic clearance for EPA customer surveys, in accordance with the
objectives of Executive Order (E.O.) 12862 ``Setting Customer
Standards'' (September 11, 1993). The E.O. states that ``...Federal
agencies shall take steps to survey their customers for the purposes of
determining the kind and quality of services they want and measure the
level of satisfaction with existing services.'' A subsequent OMB
memorandum to Federal agencies (September 29, 1993) encourages agencies
to seek generic clearance through OMB for information collection
activities associated with customer surveys. This ICR fulfills the
EPA's obligations under the E.O. by providing an efficient, expedited
clearance process within the EPA for customer surveys.
EPA services (such as hotlines, information clearinghouses, public
affairs offices) conducting customer service surveys may request their
customers to provide: (1) Identification information; and (2) opinion
information related to the quality, timeliness and value of their
service. The EPA may gather this information through mail or telephone
questionnaires, or through focus interviews with selected customers. In
addition, EPA programs that provide materials (software, guidance
documents, manuals, brochures) to the public may seek customer feedback
through short self-addressed customer feedback forms on distributed
materials.
The information will be used by the EPA to establish a baseline of
information for developing strategies to improve Agency services, and
as a yardstick for measuring the success of these strategies over time.
Burden Statement: Public reporting burden for this collection of
information is estimated to average 20 minutes for mail surveys, 10
minutes for customer feedback forms, 15 minutes for telephone surveys,
and 2 hours for focus sessions, for an average burden of 15 minutes per
response including time for reviewing instructions, gathering and
compiling the information, and completing and reviewing the response.
Respondents: Individuals or entities that are directly served by
EPA service organizations.
Estimated Number of Respondents: 65,766.
Estimated Number of Responses per Respondent: 1.
Frequency of Collection: One time.
Estimated Total Annual Burden on Respondents: 16,430 hours.
Send comments regarding the burden estimate, or any other aspect of
this collection of information, including suggestions for reducing the
burden to:
Sandy Farmer, U.S.Environmental Protection Agency, Information Policy
Branch (2136), 401 M Street, SW., Washington, DC 20460.
and
Timothy Hunt, Office of Management and Budget, Office of Information
and Regulatory Affairs, 725 17th Street, NW., Washington, DC 20503.
Dated: August 16, 1994.
Paul Lapsley,
Director, Regulatory Management Division.
[FR Doc. 94-20554 Filed 8-19-94; 8:45 am]
BILLING CODE 6560-50-F
