98-25057. Proposed Collection; Comment Request

[Federal Register Volume 63, Number 181 (Friday, September 18, 1998)]
[Notices]
[Pages 49915-49916]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-25057]


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FEDERAL MEDIATION AND CONCILIATION SERVICE


Proposed Collection; Comment Request

ACTION: Notice.

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SUMMARY: The Federal Mediation and Conciliation Service (FMCS), as part 
of its continuing effort to reduce paperwork and respondent burden 
conducts a preclearance consultation program to provide the general 
public and Federal agencies with an opportunity to comment on 
continuing collections of information in accordance with the Paperwork 
Reduction Act of 1995 (44 U.S.C. 3506(c)(2)(A)). This program helps to 
ensure that requested data can be provided in the desired format, 
reporting burden (time and financial resources) is minimized, 
collection instruments are clearly understood, and the impact of 
collection requirements on respondents can be properly assessed. 
Currently, FMCS is soliciting comments concerning the proposed 
extension collection of the National Customer Survey. A copy of the 
proposed information collection request (ICR) can be obtained by 
contacting the office listed below in the addressee section of this 
notice.

DATES: Written comments must be submitted to the office listed in the 
addressee section below on or before November 17, 1998.
    FMCS is particularly interested in comments which:
    Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    Evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumption used;
    Enhance the quality, utility, and clarity of the information to be 
collected; and
    Minimize the burden of the collection on those who are to respond, 
including through the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.


[[Page 49916]]


FOR FURTHER INFORMATION CONTACT: David L. Helfert, Director of 
Communications, FMCS, 2100 K Street, N.W., Washington, D.C. 20427. 
Telephone: [phone]; Fax: [phone]; E-mail: 
[e-mail].

SUPPLEMENTARY INFORMATION:

I. Background

    The National Customer Survey is designed to assess general 
awareness of the activities of the FMCS as well as specific experience 
and satisfaction with services provided by FMCS. The National Customer 
Survey is designed to help ensure that government services are more 
customer-driven, as stated in Presidential Executive Order 12862, 
entitled ``Setting Customer Service Standards.''

II. Current Actions

    FMCS needs to continue to collect such information in order to 
measure awareness of the Agency and our services and to identify 
specific services which our customers and potential customers consider 
to be critical, desirable, or unnecessary, identify ways the current 
services can be improved, and explore the feasibility of alternative 
services or models for FMCS services.
    Type of Review: Extension.
    Agency: Federal Mediation and Conciliation Service.
    Title: National Customer Survey.
    OMB Number: 3076-0014.
    Affected Public: Business or other for-profit; Not-for-profit 
institutions; Federal Government; State, Local or Tribal Government.
    Total Respondents: 1200.
    Frequency: Bi-annual.
    Total Responses: 1200.
    Average Time per Response: 25-30 minutes.
    Estimated Total Burden Hours: 666.

    Dated: September 14, 1998.
Vella M. Traynham,
Deputy Director.
[FR Doc. 98-25057 Filed 9-17-98; 8:45 am]
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