[Federal Register Volume 64, Number 182 (Tuesday, September 21, 1999)]
[Notices]
[Pages 51132-51133]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-24520]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; Comment Request: Request for Generic
Clearance To Conduct Voluntary Customer/Partner Surveys
SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 to provide opportunity for public
comment on proposed data collection projects, the National Library of
Medicine (NLM), the National Institutes of Health (NIH) will publish
periodic summaries of proposed projects to be submitted to the Office
of Management and Budget (OMB) for review and approval.
Proposed Collection
Title: Voluntary Customer Satisfaction Surveys. Type of Information
Collection Request: New. New and Use of Information Collection:
Executive Order 12962 directs agencies that provide significant
services directly to the public to survey customers to determine the
kind and quality of services they want and their level of satisfaction
with existing services. Additionally, since 1994, the NLM has been a
``Federal Reinvention Laboratory'' with a goal of improving its methods
of delivering information to the public. An essential strategy in
accomplishing reinvention goals is the ability to periodically receive
input and feedback from customers about the design and quality of the
services they receive.
The NLM provides significant services directly to the public
including health providers, researchers, universities, other federal
agencies, state and local governments, and to others through a range of
mechanisms, including publications, technical assistance, and web
sites. These services are primarily focused on health and medical
information dissemination activities. The purpose of this submission is
to obtain OMB's generic approval to conduct satisfaction surveys of
NLM's customers. The NLM will use the information provided by
individuals and institutions to identify strengths and weaknesses in
current services and to make improvements where feasible. The ability
to periodically survey NLM's customers is essential to continually
update and upgrade methods of providing high quality service. Frequency
of Response: Annually or biennially. Affected Public: Individuals or
households; businesses or other for profit; state or local governments;
Federal agencies; non-profit institutions; small businesses or
organizations. Type of Respondents: Organizations, medical researchers,
physicians and other health care providers, librarians, students, and
the general public. Annual reporting burden is an follows:
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Number of Estimated
Title of Survey Type of survey respondents response time Burden hours
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Evaluation of Clinical Studies Web-based............... 1,000 .167 167
Database.
Visible Human Project--Image Electronic Mail......... 1,000 .25 250
Processing Tools.
PubMed................................ Web-based............... 5,000 .0835 418
Entrez................................ Web-based............... 2,000 .0835 167
GeneMap............................... Web-based............... 2,000 .0835 167
NCBI Web Site......................... Web-based............... 2,000 .0835 167
NLM Service Desk Survey............... Interactive Voice 400 .0835 33
Response telephone.
NLM Onsite Reading Room Use........... Exit Interview.......... 500 .167 84
NLM Electronic Mail Customer Survey... Electronic Mail......... 1,000 .0835 84
MEDLINEplus User Survey............... Web-based............... 500 .0835 59
Survey of Unified Medical Language Mail Survey............. 1,000 .5 500
System (UMLS) Use.
NLM Services Satisfaction Survey...... Web-based............... 2,000 .0835 167
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Total............................. ........................ .............. .............. 2,163
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[[Page 51133]]
There are no capital costs to report. There are no operating or
maintenance costs to report.
Request for Comments
Written comments and/or suggestions from the public and affected
agencies are invited on one or more of the following points: (1)
Whether the proposed collection of information is necessary for the
proper performance of the function of the agency, including whether the
information will have practical utility; (2) The accuracy of the
agency's estimate of the burden of the proposed collection of
information; (3) Ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) Ways to minimize the burden of
the collection of information on those who are to respond, including
the use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
FOR FURTHER INFORMATION: To request additional information on the
proposed collection of information contact Ronald F. Stewart, National
Library of Medicine, Building 38, Room 2N07, 8600 Rockville Pike,
Bethesda, MD 20894, or call non-toll free number (301) 496-6491. You
may also e-mail your request to: ron__stewart@nlm.nih.gov.
Comments Due Date
Comments regarding this information collection are best assured of
having their full effect if received on of before November 22, 1999.
Dated: September 13, 1999.
Donald C. Poppke,
Associate Director for Administrative Management, National Library of
Medicine.
[FR Doc. 99-24520 Filed 9-20-99; 8:45 am]
BILLING CODE 4140-01-M
