2020-20715. Agency Information Collection Activities: Proposed Collection; Comment Request; Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality
-
Start Preamble
AGENCY:
Agency for Healthcare Research and Quality, HHS.
ACTION:
Notice.
SUMMARY:
This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request that the Office of Management and Budget (OMB) approve the proposed information collection project: “Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality.” This proposed information collection was previously published in the Federal Register on June 11, 2020 and allowed 60 days for public comment. AHRQ received no substantive comments. The purpose of this notice is to allow an additional 30 days for public comment.
DATES:
Comments on this notice must be received 30 days after date of publication.
ADDRESSES:
Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting “Currently under 30-day Review—Open for Public Comments” or by using the search function.
Start Further InfoFOR FURTHER INFORMATION CONTACT:
Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427-1477, or by email at doris.lefkowitz@AHRQ.hhs.gov.
End Further Info End Preamble Start Supplemental InformationSUPPLEMENTARY INFORMATION:Start Printed Page 59312
Proposed Project
Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality
This is a request for the Office of Management and Budget (OMB) to re-approve for an additional 3 years, under the Paperwork Reduction Act of 1995, the generic clearance for the Agency for Healthcare Research and Quality (AHRQ) to survey the users of AHRQ's work products and services, OMB control number 0935-0106. The current clearance was approved on December 13th, 2017 and will expire on December 31st, 2020.
Customer surveys will be undertaken by AHRQ to assess its work products and services provided to its customers, to identify problem areas, and to determine how they can be improved. Surveys conducted under this generic clearance are not required by regulation and will not be used by AHRQ to regulate or sanction its customers. Surveys will be entirely voluntary, and information provided by respondents will be combined and summarized so that no individually identifiable information will be released. Proposed information collections submitted under this generic clearance will be reviewed and acted upon by OMB within 14 days of submission to OMB.
Method of Collection
The information collected through focus groups and voluntary customer surveys will be used by AHRQ to identify strengths and weaknesses in products and services to make improvements that are practical and feasible. Information from these customer surveys will be used to plan and redirect resources and efforts to improve or maintain a high quality of service to the lay and health professional public.
Estimated Annual Respondent Burden
Exhibit 1 shows the estimated total burden hours for the respondents. Mail surveys are estimated to average 15 minutes, telephone surveys 40 minutes, web-based surveys 10 minutes, focus groups two hours, and in-person interviews are estimated to average 50 minutes. Mail surveys may also be sent to respondents via email, and may include a telephone non-response follow-up. Telephone non-response follow-up for mailed surveys does not count as a telephone survey. The total burden hours for the 3 years of the clearance is estimated to be 10,900 hours.
Exhibit 2 shows the estimated cost burden for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $136,031.
Exhibit 1—Estimated Burden Hours Over 3 Years
Type of information collection Number of respondents Number of responses per respondent Hours per response Total burden hours Mail/email * 5,000 1 15/60 1,250 Telephone 200 1 40/60 133 Web-based 5,000 1 10/60 833 Focus Groups 500 1 2.0 1,000 In-person 200 1 50/60 167 Total 10,900 na na 3,383 * May include telephone non-response follow-up in which case the burden will not change. Exhibit 2—Estimated Cost Burden Over 3 Years
Type of information collection Number of respondents Total burden hours Average hourly wage rate * Total cost burden Mail/email 5,000 1,250 $40.21 $50,263 Telephone 200 133 40.21 5,348 Web-based 5,000 833 40.21 33,495 Focus Groups 500 1,000 40.21 40,210 In-person 200 167 40.21 6,715 Total 10,900 3,383 40.21 136,031 * Bureau of Labor & Statistics on “Occupational Employment and Wages, May 2019” found at the following URL: https://www.bls.gov/oes/current/oes_nat.htm#b29-0000.htm for the respondents. Request for Comments
In accordance with the Paperwork Reduction Act, comments on AHRQ's information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of AHRQ healthcare research and healthcare information dissemination functions, including whether the information will have practical utility; (b) the accuracy of AHRQ's estimate of burden (including hours and costs) of the proposed collection(s) of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information upon the respondents, including the use of automated collection techniques or other forms of information technology.
Comments submitted in response to this notice will be summarized and included in the Agency's subsequent request for OMB approval of the proposed information collection. All comments will become a matter of public record.
Start SignatureDated: September 15, 2020.
Marquita Cullom-Stott,
Associate Director.
[FR Doc. 2020-20715 Filed 9-18-20; 8:45 am]
BILLING CODE 4160-90-P
Document Information
- Published:
- 09/21/2020
- Department:
- Agency for Healthcare Research and Quality
- Entry Type:
- Notice
- Action:
- Notice.
- Document Number:
- 2020-20715
- Dates:
- Comments on this notice must be received 30 days after date of publication.
- Pages:
- 59311-59312 (2 pages)
- PDF File:
- 2020-20715.pdf
- Supporting Documents:
- » Supplemental Evidence and Data Request: Transitions of Care from Pediatric to Adult Services for Children with Special Healthcare Needs
- » Meetings
- » Supplemental Evidence and Data Request: Continuous Positive Airway Pressure Treatment for Obstructive Sleep Apnea in Medicare Eligible Patients
- » Agency Information Collection Activities; Proposals, Submissions, and Approvals
- » Request for Nominations: Members of the National Advisory Council for Healthcare Research and Quality
- » Supplemental Evidence and Data Request: Safety of Vaccines Used for Routine Immunization in the United States
- » Agency Information Collection Activities; Proposals, Submissions, and Approvals
- » Supplemental Evidence and Data Request: Platelet-Rich Plasma for Wound Care in the Medicare Population
- » Agency Information Collection Activities; Proposals, Submissions, and Approvals
- » Meetings: National Advisory Council for Healthcare Research and Quality