[Federal Register Volume 63, Number 184 (Wednesday, September 23, 1998)]
[Notices]
[Pages 50915-50916]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-25275]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Health Care Policy and Research
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Agency for Health Care Policy and Research, HHS.
ACTION: Notice.
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SUMMARY: This notice announces the Agency for Health Care Policy and
Research's (AHCPR) intention to request the Office of Management and
Budget (OMB) to grant a ``Voluntary Customer Satisfaction Survey
Generic Clearance for the Agency for Health Care Policy and Research,''
In accordance with the Paperwork Reduction Act of 1995, Pub. L. 104-13
(44 U.S.C. 3506(c)(2)(A)), AHCPR invites the public to comment on this
proposed information collection request to allow AHCPR to conduct
voluntary customer satisfaction surveys.
DATES: Comments on this notice must be received by October 23, 1998.
ADDRESSES: Written comments should be submitted to the OMB Desk Officer
at the following address: Allison Eydt, Human Resources and Housing
Branch, Office of Information and Regulatory Affairs, OMB: New
Executive Office Building, Room 10235; Washington, DC 20503.
All comments will become a matter of public record.
FOR FURTHER INFORMATION CONTACT: Ruth A. Celtnieks, AHCPR Reports
Clearance Officer, (301) 594-1406, ext. 1497.
SUPPLEMENTARY INFORMATION:
Proposed Project
``Voluntary Customer Satisfaction Survey Generic Clearance for the
Agency for Health Care Policy and Research.''
In response to Executive Order 12862, the Agency for Health Care
Policy and Research (AHCPR) plans to conduct voluntary customer
satisfaction surveys to assess strengths and weaknesses in program
services. Customer satisfaction surveys to be conducted by AHCPR may
include readership surveys from individuals using AHCPR automated and
electronic technology data bases to determine satisfaction with the
information provided or surveys to assess effects of the grants
streamlining efforts. Results of these surveys will be used in future
program planning initiatives and to redirect resources and efforts, as
needed, to improve AHCPR program services. A generic approval will be
requested from OMB to conduct customer satisfaction surveys over the
next three years.
Method of Collection
The data will be collected using a combination of preferred
methodologies appropriate to each survey. These methodologies are:
Evaluation forms;
Mail surveys;
Automated and electronic technology (e.g., instant fax,
AHCPR Clearinghouse publications); and
Telephone surveys
The estimated annual hour burden is as follows:
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Average Total
Type of survey Number of burden/ hours of
respondents response burden
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Mail/Telephone Surveys................. 23,100 0.25 5,755
Focus Groups........................... 72 2.0 144
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Totals........................... 23,172 .255 5,919
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Request for Comments
Comments are invited on: (a) the necessity of the proposed
collection; (b) the accuracy of the Agency's estimate of burden
(including hours and cost) of the proposed collection of information;
(c) ways to enhance the quality, utility and clarity of the information
to be collected; and (d) ways to minimize the burden of the collection
of information upon the respondents, including the use of automated
collection techniques or other forms of information technology.
Comments submitted in response to this notice will be summarized
and/or
[[Page 50916]]
included in the request for OMB approval of this information
collection.
Copies of these proposed collection plans and instruments can be
obtained from the AHCPR Reports Clearance Officer (see above).
Dated: September 15, 1998.
John M. Eisenberg,
Administrator.
[FR Doc. 98-25275 Filed 9-22-98; 8:45 am]
BILLING CODE 4160-90-M
