2024-22178. Agency Information Collection Activities: Proposed Request

Modality of completion	Number of respondents	Frequency of response	Average burden per response (minutes)	Estimated total annual burden (hours)	Average theoretical hourly cost amount (dollars) *	Average wait time for teleservice centers (minutes) **	Total annual opportunity cost (dollars) ***
Intake survey—Online	4,760	1	15	1,190	* $31.48		*** $37,461
Intake survey—Telephone	2,040	1	15	510	* 31.48	** 19	*** 36,391
Follow-up survey—Online	2,856	1	15	714	* 31.48		*** 22,477
Follow-up survey—Telephone	1,224	1	15	306	* 31.48	** 19	*** 21,847
Qualitative interviews	80	1	45	60	* 31.48	** 19	*** 2,676
Totals	10,960			2,780			*** 120,852
* We based this figure on the average U.S. worker's hourly wages, as reported by Bureau of Labor Statistics data ( https://www.bls.gov/​oes/​current/​oes_​nat.htm).
** We based this figure by averaging the average FY 2024 wait times for teleservice centers, based on SSA's current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the application.