Comment from Rosemary Sifford

Import Compliance Assistance Service being converted to an hourly charge rather than a flat rate charge. This would certainly provide flexibility in charging and make it easier for VS to recover costs when assisting importers. However, it adds burden to the VS staff to monitor their time for each shipment to charge accurately at an hourly rate. It has been my experience that correctly calculating time for a task that is done while in an office where you are simultaneously conducting other tasks can be very challenging. VS might find that undercharging with an hourly rate ends up recovering less cost than currently recovered with a flat rate.