Peter Vanacore

The airline passenger experience has degraded steadily over the past decade. Airlines are increasingly acting in arbitrary manners as they seek to cut costs. I would rather pay higher prices than face the abuse I receive at airports. Bumping is a huge issue. How can they not let you take a flight when you purchased the ticket a month in advance? Last month I was offered $175 as compensation for being bumped from a late-night flight which would have caused me to stay overnight and miss a family event. Luckily, a college student liked the deal and I got home. I asked the airline agent why they offered such little compensation on a flight that costs $600. A shrug was the only answer from the tired and frustrated attendant.