I can assure you that no airline in their right mind wants to keep passengers in long delays on the tarmac. Unfortunately, problems sometime arise, and airlines have to deal with those problems in a way that will prevent legal action from being taken upon them. Any marketer is always the one who is most concerned with the perception of their product, and airline marketers dread these poorly received tarmac delays.
In a market economy, competition and new entrants keep incumbent firms on their toes with regards to service, quality, cost, and delivery. Making the waters of rules and regulations more difficult to navigate will only further discourage new entrants into the market, thus raising prices by incumbent firms. While regulations seem to be fighting for the little guy, they only serve to entrench the incumbent firms into their market places. Encouraging new entrants to a market is by far the single most good you can do for the consumer. Unfortunately all of these proposed regulations do the exact opposite.
Matt Field
This is comment on Rule
Enhancing Airline Passenger Protections
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