Comment on FR Doc # 2013-04216

I find this portion of the proposed rule repugnant. How can you create a benefit that never existed in the Check world. KY WIC has done EBT for over 2 years without a 24 hour hotline as we like to keep WIC local. PIN changes are a very minor part of what is done in EBT so your proposal of having 24 hour hotline would seem to be a waste of time and money. Unless you increase funding and resources please remove this as a requirement. Here is the proposed rule I write about: To leverage additional opportunities to enhance customer service for WIC participants, § 246.12(bb)(3) of this proposed rule would also require a State agency to provide a toll-free, 24-hour hotline number for EBT cardholder assistance. Customer service can be provided via an automated system and/ or live representatives and internet account access. This hotline number could provide a variety of services such as enabling participants to report a lost or stolen card through a single, toll-free phone call at any time, and request a replacement. At this time of writing, only a limited number of EBT State agencies provide this service to WIC participants, none of which are offline EBT State agencies.