Comment Submitted by Anonymous

Processing fees for immigration documents should not be increased. My reasons are humbly stated below. Every time I call the USCIS, I get a different answer about my one approved case. There are a few opposing schools of thought within one organization that confuses their customers which result in the customer having to make repeated phone calls to get clarification. If USCIS agents and officers knew what they were talking about, money and time could be saved. Every time I call, I get different answers. I typically get one of two different answers from the USCIS and one of three from the NVC regarding my one case. There is also process duplications. The NVC and USCIS processes the same case types. There is a confusion as to who should be doing what. The right hand doesn't know what the left hand is doing. Again, time and money wasted. For example, when the USCIS receives a case, they have to input the information in their computers. When it's transferred to the NVC, it takes about a month for the NVC to re-input the same info into their computers. Can this duplication be avoided? How about electronic transfer of data instead of paper copies? Is this possible? Again, money and resources wasted. Some of these identical cases are sent to the NVC and some are held by the USCIS without proper explanation and no one has proof-able knowledge as to who should process them. I read that in 2008 and 2009 there was little revenues from document processing. During those years case processing times were stagnant. Which leaves the question as to how many cases were actually processed during that time? And was it enough to cover expenses? If not then why should the petitioners have to pay more for that? I'm thinking that if changes within the USCIS and NVC are made they could reduce unneeded expenditure and get the job done without raising fees.