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 Code of Federal Regulations (Last Updated: November 8, 2024)
 Title 39 - Postal Service
 Chapter III - Postal Regulatory Commission
 SubChapter A - Personnel
 Part 3055 - Service Performance and Customer Satisfaction Reporting
 Subpart C - Reporting of Customer Satisfaction

  § 3055.91 - Consumer access to postal services.  

Latest version.

  • § 3055.91 Consumer access to postal services.

    (a) The following information pertaining to post offices shall be reported, disaggregated by type of post office facility, and provided at the Postal Administrative Area and National levels:

    (1) The number of post offices at the beginning of the reported fiscal year;

    (2) The number of post offices at the end of the reported fiscal year;

    (3) The number of post office closings in the reported fiscal year;

    (4) The number of post office emergency suspensions in effect at the beginning of the reported fiscal year;

    (5) The number of post office emergency suspensions in the reported fiscal year; and

    (6) The number of post office emergency suspensions in effect at the end of the reported fiscal year.

    (b) The following information pertaining to delivery points shall be reported, disaggregated by delivery point type, provided at the Postal Administrative Area and National levels:

    (1) The number of residential delivery points at the beginning of the reported fiscal year;

    (2) The number of residential delivery points at the end of the reported fiscal year;

    (3) The number of business delivery points at the beginning of the reported fiscal year; and

    (4) The number of business delivery points at the end of the reported fiscal year.

    (c) The following information pertaining to collection boxes shall be reported, provided at the Postal Administrative Area and National levels:

    (1) The number of collection boxes at the beginning of the reported fiscal year;

    (2) The number of collection boxes at the end of the reported fiscal year;

    (3) The number of collection boxes removed during the reported fiscal year; and

    (4) The number of collection boxes added to new locations during the reported fiscal year.

    (d) The average customer wait time in line for retail service shall be reported. Data shall be provided for the beginning of the reported fiscal year and for the close of each successive fiscal quarter at the Postal Administrative Area and National levels.